User's Manual

34 Thuraya IP+ Satellite Modem User Guide
3500799-0001 rev A
Number and
Description
Cause Solution
19 Network connection
failure - SM network failure.
Power down and try again.
Connection failure
due to the network
Session Manager
(SM).
Power down Thuraya IP+
and try
again. If the problem continues,
contact your Service Provider.
20 Network connection
failure – Too many failures
to activate PDP context.
Power down and try again.
Too many failed
attempts (4) to
connect to the
Network.
This failure may occur because of a
weak signal due to obstructions or
geographic position (such as extreme
latitude or longitude). Contact your
Service Provider to verify coverage for
your location.
21 Network connection
failure - Network assigned
an invalid IP address. Power
down and try again.
Assignment of an
invalid IP address by
the network during
connection.
Power down Thuraya IP+
and try
again. If the problem continues,
contact your Service Provider. The
Service Provider should verify that
you have the correct network
settings.
22 Network connection
failure – No response from
network. Power down and
try again.
Network connection
failure due to lack of
a response from the
network.
Power down Thuraya IP+
and try
again. If the problem continues,
contact your Service Provider.
23 Network connection
failure – Protocol error
received from network.
Power down and try again.
Network connection
failure due to a
protocol error.
Power down Thuraya IP+
and try
again. If the problem continues,
contact your Service Provider.
24 Network connection
failure – GPRS stack could
not attach to MUX
interface. Power down and
try again.
Internal software
error.
Power down Thuraya IP+
and try
again. If the problem continues,
contact your Service Provider.
25 Network connection
failure - GPRS stack could
not detach from MUX
interface. Power down and
try again.
Internal software
error.
Power down Thuraya IP+ and try
again. If the problem continues,
contact your Service Provider.
26 SIM card error - IMSI
field is longer than 8 bytes
and is invalid. Please contact
your Service Provider.
SIM card may have
been programmed
incorrectly.
SIM card was incorrectly programmed.
The SIM card must be replaced by
another from your Service Provider.
27 GPRS software internal
failure - GPRS stack
Internal software
error.
Power down Thuraya IP+ and try
again. If the problem continues,