User's Manual

Thuraya IP+ Satellite Modem User Guide 33
3500799-0001 rev A
Number and
Description
Cause Solution
10 This Mobile Terminal
was detached by the
network. Cause unknown.
Power down and try again.
Network connection
broken with an
unknown cause.
Power down Thuraya IP+
and try
again. If the problem continues,
contact your Service Provider.
11 Network connection
failure – Invalid parameters
used for network attach
procedure. Please contact
your Service Provider.
Network connection
failure due to use of
invalid parameters.
Contact your Service Provider.
12 Network connection
failure - LLC or SNDCP
failure. Power down and try
again.
Network connection
failure caused by LLC
or SNDCP failure.
Power down Thuraya IP+
and try
again. If the problem continues,
contact your Service Provider.
13 Network connection
failure – Unknown PDP
type. Please contact your
Service Provider.
Network connection
failure.
Power down Thuraya IP+ and try
again. If the problem continues,
contact your Service Provider.
14 Network connection
failure - User authorisation
failed. Please contact your
Service Provider.
Network connection
failure because the
user is not
authorised for
service.
Contact your Service Provider to
regain authorised service. Your
Service Provider should check the
subscription entries in the Home
Location Registry.
15 Network connection
failure – Service option not
supported. Please contact
your Service Provider.
Network connection
failure because the
service option is not
supported.
Contact your Service Provider to
regain authorised service. The Service
Provider should check the
subscription entries in the Home
Location Registry.
16 Network connection
failure - Service option not
subscribed. Please contact
your Service Provider.
Network connection
failure because user
was not subscribed
to the service option.
Contact your Service Provider to
regain authorised service. The Service
Provider should check the
subscription entries in the Home
Location Registry.
17 Network connection failure
- N-SAPI has already been used.
Power down and try again.
Network connection
failure because
network assigned an
N-SAPI that is
already being used.
Power down Thuraya IP+
and try
again. If the problem continues,
contact your Service Provider.
18 Network connection
failure – Regular PDP
deactivation by network.
The connection was
deactivated by the
Network.
Power down Thuraya IP+
and try
again. If the problem continues,
contact your Service Provider.