User's Manual

32 Thuraya IP+ Satellite Modem User Guide
3500799-0001 rev A
Number and
Description
Cause Solution
w
ith a known good SIM card. If the problem
persists, return the unit to your Service
Provider for service.
3 SIM card access has been
blocked. Please contact
your Service Provider.
Failure to access the SIM
card due to too many
failed attempts with an
invalid PIN.
This occurs after 3 failed attempts to
enter the PIN. The SIM card is locked.
Enter the PUK to unlock the SIM card.
4 SIM card has been
improperly changed during
an active session. Power
down and try again.
You replaced a SIM
card with another
after the Modem was
turned on.
The SIM card must be replaced when
the unit is turned off. Make sure the
unit is turned off before replacing the
SIM.
5 SIM card is not
responding. Power down
and try again.
Hardware failure to
access the SIM card.
Power down Thuraya IP+
and try again.
SIM card may be damaged. Visually inspect
the SIM card and return it to your Service
Provider if damaged.
SIM card contacts may be dirty. Clean the
SIM card contacts with a dry cloth.
If problem continues, replace SIM card with
a known good SIM card. If problem persists,
return the unit to your Service Provider for
service.
6 A required data field is
missing from the SIM card.
Please contact your Service
Provider.
Absence of a
required data field on
the SIM card.
SIM card was incorrectly programmed and
is missing one or more required fields. The
SIM card must be replaced by another
from your Service Provider.
7 This subscriber is not
allowed to connect to the
network. Please contact
your Service Provider.
Network connection
failure because the
user is not allowed
to connect to the
Network.
Your authorisation has been removed
by your Service Provider (SIM card
IMSI is not authorised). Contact your
Service Provider to regain service.
8 This terminal is not
allowed to connect to the
network. Please contact
your Service Provider.
Network connection
failure because the
Modem is not
allowed to connect
to the Network.
The Modem authorisation has been
removed by your Service Provider
(Modem IMEI is not authorised).
Contact your Service Provider to
regain authorised service.
9 This user has no
subscription, service is not
allowed. Please contact
your Service Provider.
Network connection
failure because you
are not identified as a
subscriber to the
service.
Contact your Service Provider to
receive authorised service. Your
Service Provider should check the
subscription entries in the Home
Location Registry.