User's Manual

28 Thuraya IP+ Satellite Modem User Guide
3500799-0001 rev A
Troubleshooting
Some general hardware and software problems you may encounter in the installation
and operation of Thuraya IP+
along with the possible source of these problems and
how to correct them. System fault codes and descriptions reported to you by Thuraya
IP+
on the wMMI screens, along with their possible causes and solutions. If unable to
correct a problem please contact the Thuraya IP+
dealer you purchased the unit from.
General Troubleshooting
Problem Possible Cause Action
Thuraya IP+ will not
switch on, or will not
stay on when under
battery power.
Battery needs
recharging.
Charge the battery. Check Battery Light
or wMMI screen for battery charging
indication.
The battery is not
inserted properly.
Remove and reinsert the battery. Make
sure the battery is latched.
The battery contacts
are dirty or damaged.
Check the battery connector contacts.
Clean them if necessary. If you find any
damage, replace battery.
The Modem was reset
while under battery
power
When the Modem is reset while under
battery power (no AC Mains connected),
you must turn it back on manually. This
is a normal operation for the Modem.
SIM card error. SIM card or SIM card
contacts may be
damaged.
Visually inspect the SIM card and SIM
card contacts and return SIM card to
your Service Provider if it is damaged.
SIM card may not be
present.
Remove the battery and verify that the
SIM card is present.
SIM card may be
inserted incorrectly.
Remove the SIM card and make sure that
it is inserted according to the
instructions in the User Guide.
SIM card contacts may
be dirty.
Clean the SIM card contacts with a dry
cloth.
The wMMI does not
work from browser.
The browser may not
be correctly configured.
For Firefox, go to Advanced Preferences
and select ‘Direct connection to the
Internet.’
For Microsoft Internet Explorer, select
Tools / Internet Options / Connections /
LAN Settings and uncheck the box
labelled ‘Use a proxy server for your
LAN.’
You May Need To Recheck This Box
Upon Returning To Your Other Internet
Connection.