User's Manual

36 ThurayaIP Satellite Modem User Manual
Number and Description Cause Solution
service.
15 Network connection
failure – Service option
not supported. Please
contact your Serv ice
Prov ider.
Network
connection
failure because
the service option
is not supported.
Contact your Service Provider to
regain authorised service. The
Service Provider should check
the subscription entries in the
Home Location Registry.
16 Network connection
failure - Serv ice option
not subscribed. Please
contact your Serv ice
Prov ider.
Network
connection
failure because
user was not
subscribed to the
service option.
Contact your Service Provider to
regain authorised service. The
Service Prov ider should check
the subscription entries in the
Home Location Registry.
17 Network connection
failure - N-SAPI hasalready
been used. Power down
andtry again.
Network
connection
failure because
network assigned
an N-SAPI that is
already being
used.
Power down ThurayaIP and try
again. If the problem continues,
contact your Serv ice Provider.
18 Network connection
failure – Regular PDP
deactivation by
network. Power down
and try again.
The connection
was deactivated
by the Network.
Power down ThurayaIP and try
again. If the problem continues,
contact your Serv ice Provider.
19 Network connection
failure - SM network
failure. Power down
and try again.
Connection
failure due to the
network Session
Manager (SM).
Power down ThurayaIP and try
again. If the problem continues,
contact your Serv ice Provider.
20 Network connection
failure – Too many
failures to activ ate PDP
context. Power down
and try again.
Too many failed
attempts (4) to
connect to the
Network.
This failure may occur because
of a weak signal due to
obstructions or geographic
position (such as extreme
latitude or longitude). Contact
your Service Prov ider to verify