User's Manual

ThurayaIP Satellite Modem User Manual 35
Number and Description Cause Solution
Prov ider. allowed to
connect to the
Network.
Service Prov ider to regain
authorised serv ice.
9 This user has no
subscription, service is
not allowed. Please
contact your Serv ice
Prov ider.
Network
connection
failure because
you are not
identified as a
subscriber to the
service.
Contact your Service Provider to
receiv e authorised service. Your
Service Prov ider should check
the subscription entries in the
Home Location Registry.
10 This Mobile Terminal
was detached by the
network. Cause
unknown. Power down
and try again.
Network
connection
broken with an
unknown cause.
Power down ThurayaIP and try
again. If the problem continues,
contact your Serv ice Provider.
11 Network connection
failure – Invalid
parameters used for
network attach
procedure. Please
contact your Serv ice
Prov ider.
Network
connection
failure due to use
of invalid
parameters.
Contact your Service Provider.
12 Network connection
failure - LLC or SNDCP
failure. Power down
and try again.
Network
connection
failure caused by
LLC or SNDCP
failure.
Power down ThurayaIP and try
again. If the problem continues,
contact your Serv ice Provider.
13 Network connection
failure – Unknown PDP
type. Please contact
your Service Prov ider.
Network
connection
failure.
Power down ThurayaIP and try
again. If the problem continues,
contact your Serv ice Provider.
14 Network connection
failure - User
authorisation failed.
Please contact your
Service Prov ider.
Network
connection
failure because
the user is not
authorised for
Contact your Service Provider to
regain authorised service. Your
Service Prov ider should check
the subscription entries in the
Home Location Registry.