User's Manual

30 ThurayaIP Satellite Modem User Manual
Problem Possible Cause Action
The SIM PIN code
appears to be
invalid.
The code may
have been
changed.
If the SIM PIN is blocked, contact
your Service Prov ider to obtain the
PUK (PIN Unlock Key) code. Enter
the PUK when prompted.
No signal or weak
signal.
Make sure noobstruction is blocking
theGPS antenna and that the
Modem has a clear view of at least
3/4 of thesky. Make sure that you do
not place yourhand or another object
over themain antenna radome.
Determining GPS
position can take
up to 5 minutes.
Wait for 5 minutes. Switch the
Modem off and on again.
ThurayaIP cannot
locate itself using
GPS.
The Modem is
configured to use
an external GPS
antenna.
The antenna switch is automatic, if
you have connected a GPS
antenna make sure it can see the
full sky
Java not enabled
on the browser.
Enable Java applications on the
browser.
The Signal Strength
meter on the
pointing screen
does not change
when mov ing the
antenna.
Rough pointing not
completed
correctly.
Follow the instructions in the User
Manual to correctly complete
rough pointing.
ThurayaIP cannot
find the satellite.
No signal or weak
signal.
Make sureno obstruction is blocking
thesatellite signal. Makesurethat the
Modemhas a clearview of the sky in
thedirection of thesatellite. Beaware
that metalized window glass may
reduce or entirely block the signal.
Check that the antenna is pointed
using the correct compass direction
and antenna angle from the wMMI
Pointing screen.
ThurayaIP cannot
access the internet
after successful
pointing.
You did not exit
antenna pointing
mode.
Click the ‘Exit Pointing’ button
from the Pointing page or press
the Connect button on the face
of the terminal.