User Manual

Number and
Description
Cause Solution
25 Network connection
failure - GPRS stack could
not detach from MUX
interface. Power down and
try again.
Internal software error. Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
26 SIM card error - IMSI
field is longer than 8 bytes
and is invalid. Please
contact your Service
Provider.
SIM card may have
been programmed
incorrectly.
SIM card was incorrectly
programmed. The SIM card
must be replaced by another
from your Service Provider.
27 GPRS software internal
failure - GPRS stack
message subscription
failure. Please contact your
Service Provider.
Internal software error. Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
101 This user was
detached by the network.
Trying to reattach…
Connection broken by
the Network.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
103 Network connection
failure – PLMN is not
allowed. Reacquiring
connection.
Network connection
failure due to PLMN
not allowed.
If the problem continues,
contact your Service Provider.
104 Network connection
failure - LA is not allowed.
Reacquiring connection…
Network connection
failure because the
Satellite IP Modem is in
a Location Area (LA)
where service is not
allowed.
If the problem continues in
other areas where service is
allowed, contact your Service
Provider.
105 Network connection
failure – Roaming is not
allowed. Reacquiring
connection.
You are using a SIM
card from a carrier that
does not have a
roaming agreement
with your Service
Provider.
If the problem continues with
an authorised SIM card,
contact your Service Provider.
38 Regional BGAN Satellite IP Modem User Manual