User Manual
Table Of Contents
- Safety Information
- Table of Contents
- Introduction
- First Time Setup
- Unpacking
- Minimum System Requirements and Software Installation
- Launch Pad -- QuickStart Wizard
- QuickStart Wizard Overview
- Step 1: Unpack the Satellite IP Modem
- Step 2: Unpack the Satellite IP Modem – Power
- Step 3: Connecting the Satellite IP Modem to your PC
- Step 4: Connecting Using USB
- Step 4: Connecting Using Ethernet
- Step 4: Connecting Using Bluetooth
- Step 5: GPS Location
- Step 6: Rough Pointing to Satellite
- Step 7: Rough Pointing to Satellite
- Step 8: Rough Pointing to the Satellite ( Compass Direction
- Step 9: Rough Pointing to the Satellite – Antenna
- Step 10: Fine Pointing to the Satellite
- Step 11: Fine Pointing to the Satellite
- Step 12: Exiting Pointing Mode
- Quick Reference
- Troubleshooting
- Glossary
- Index
Number and
Description
Cause Solution
3 SIM card access has been
blocked. Please contact
your Service Provider.
Failure to access the
SIM card due to too
many failed attempts
with an invalid PIN.
This occurs after 3 failed
attempts to enter the PIN. The
SIM card is locked. Enter the
PUK to unlock the SIM card.
4 SIM card has been
improperly changed during
an active session. Power
down and try again.
You replaced a SIM
card with another after
the Modem was turned
on.
The SIM card must be replaced
when the unit is turned off.
Make sure the unit is turned
off before replacing the SIM.
5 SIM card is not
responding. Power down
and try again.
Hardware failure to
access the SIM card.
Power down the Satellite IP
Modem and try again.
SIM card may be damaged.
Visually inspect the SIM card
and return it to your Service
Provider if damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts
with a dry cloth.
If problem continues, replace
SIM card with a known good
SIM card. If problem persists,
return the unit to your Service
Provider for service.
6 A required data field is
missing from the SIM card.
Please contact your Service
Provider.
Absence of a required
data field on the SIM
card.
SIM card was incorrectly
programmed and is missing
one or more required fields.
The SIM card must be replaced
by another from your Service
Provider.
7 This subscriber is not
allowed to connect to the
network. Please contact
your Service Provider.
Network connection
failure because the user
is not allowed to
connect to the
Network.
Your authorisation has been
removed by your Service
Provider (SIM card IMSI is not
authorised). Contact your
Service Provider to regain
service.
8 This terminal is not
allowed to connect to the
network. Please contact
your Service Provider.
Network connection
failure because the
Modem is not allowed
to connect to the
Network.
The Modem authorisation has
been removed by your Service
Provider (Modem IMEI is not
authorised). Contact your
Service Provider to regain
authorised service.
Regional BGAN Satellite IP Modem User Manual
35