User Manual

FAULT CODES
Number and
Description
Cause Solution
1 SIM card is not installed.
Power down, install SIM
card properly and try again.
Absence or incorrect
installation of the SIM
card.
SIM card may not be present.
Remove the SIM boot
according to the instructions in
the User Manual and verify that
the SIM card is present.
SIM card may be inserted
incorrectly. Remove SIM card
and make sure it is inserted
according to the instructions in
the User Manual.
SIM card may be damaged.
Visually inspect the SIM card
and return it to your Service
Provider if damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts
with a dry cloth.
If problem continues, replace
SIM card with a known good
SIM card. If problem persists,
return the unit to your Service
Provider for service.
2 SIM card read/write
error. Power down and try
again.
Failure to read from or
write to the SIM card.
Power down the Satellite IP
Modem and try again.
SIM card may be damaged.
Visually inspect the SIM card
and return it to your Service
Provider if damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts
with a dry cloth.
If the problem continues,
replace SIM card with a known
good SIM card. If the problem
persists, return the unit to
your Service Provider for
service.
34 Regional BGAN Satellite IP Modem User Manual