User Manual

Problem Possible Cause Action
You did not exit
antenna pointing mode.
Click on the ‘Exit Pointing’ button
from the Pointing page.
Briefly press the Modem power
button to exit antenna pointing
mode.
The antenna may not
be pointed properly.
Turn the Satellite IP Modem off and
then back on again, and attempt
antenna pointing again to improve
the signal strength. You may need
to reposition the Satellite IP
Modem, verifying that there are no
obstructions blocking the satellite
signal and that the Modem has a
clear view of the sky in the
direction of the satellite.
The Modem network
settings may not be
correctly configured.
Refer to the network settings
supplied by your Service Provider. If
the DNS Host settings are changed,
the PC must be rebooted.
The Control Pad can
be successfully
activated, but the
Satellite IP Modem
cannot access the
internet after
successful pointing.
The browser may not
be correctly configured.
For Netscape, go to Advanced
Preferences and select ‘Direct
connection to the Internet’.
For Microsoft Internet Explorer,
select Tools / Internet Options /
Connections / LAN Settings and
uncheck the box labelled ‘Use a
proxy server for your LAN’.
YOU MAY NEED TO RECHECK
THIS BOX UPON RETURNING
TO YOUR OTHER INTERNET
CONNECTION.
No network access or
poor network
performance.
Interference from other
satellite mobile
terminals.
If you are near another satellite
mobile terminal, switch the other
satellite mobile terminal off or
move as far away as possible to
avoid interference.
The battery is defective. Replace the battery. After several
years of average use, a gradual
decline may be expected.
The battery will not
charge
.
The battery contacts
are dirty or damaged.
Check the battery contacts. Clean
them if necessary. If the battery is
damaged, replace it.
32 Regional BGAN Satellite IP Modem User Manual