User Manual

TROUBLESHOOTING
This section details the following:
 Some general hardware and software problems you may encounter in the
installation and operation of the Satellite IP Modem along with the possible
source of these problems and how to correct them.
 System fault codes and descriptions reported to you by the Satellite IP
Modem on the Control Pad screens, along with their possible causes and
solutions.
GENERAL TROUBLESHOOTING
Problem Possible Cause Action
Battery needs
recharging.
Charge the battery. Check Battery
Light or Control Pad for charging
indication.
The battery is not
inserted properly.
Remove and reinsert the battery.
Make sure the battery latch is in its
farthest right hand position after the
battery is inserted.
The battery contacts
are dirty or damaged.
Check the battery contacts. Clean
them if necessary. If you find any
damage, replace battery.
Satellite IP Modem will
not switch on, or will
not stay on when
under battery power.
The Modem was reset
while under battery
power
When the Modem is reset while
under battery power (no AC Mains
connected), you must turn it back
on manually. This is a normal
operation for the Modem.
SIM card or SIM card
contacts may be
damaged.
Visually inspect the SIM card and
SIM card contacts and return SIM
card to your Service Provider if it is
damaged.
SIM card may not be
present.
Remove the SIM boot according to
the instructions in QuickStart
Wizard and verify that the SIM card
is present.
SIM card error.
SIM card may be
inserted incorrectly.
Remove the SIM card and make
sure that it is inserted according to
the instructions in QuickStart
Wizard.
Regional BGAN Satellite IP Modem User Manual
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