Owners manual

Warranty Information
their responsibility.
2. HOME & GARDEN SPAS Customer Care Dept. will supply necessary parts for service
or repair. e technician should troubleshoot and repair the problem. If the technician
has a problem with a service call, the technician should call the HOME & GARDEN
SPAS Customer Care Department for assistance. Upon completion of a warranty job,
a Warranty Service Claim (WSC) form should be completely lled out by the service
technician. NOTE: THE SPA SERIAL NUMBER SHOULD BE TAKEN DIRECTLY OFF
THE SPA TO ENSURE THAT THE CORRECT WARRANTY IS APPLIED.
3. e warranty service claim must be sent to HOME & GARDEN SPAS Customer Care
Dept. within 45 days of the date of service. e defective parts must be sent in along
with the claim form. An RGA form must be lled out and faxed to HOME & GARDEN
SPAS Customer Care, who will process the warranty claim(s) within een (15) working
days (if claim is received in the proper time frame and the required information is
submitted). Claims turned in late or without the proper information will be delayed.
It is the responsibility of the spa owner to insure that the spa is accessible for repairs.
MANUFACTURER is not responsible for any cost associated with making spa accessible
for repairs. If parts are required for repair, MANUFACTURER is not responsible for the
cost of shipping of parts under the terms of this warranty agreement.
ITEMS NOT COVERED UNDER WARRANTY
e following is a general overview of non-warranty items and work. is is NOT an all-
inclusive list.
* Diagnosis of spa problems * Jet inserts
* Fuses * Valve Handles
* Light bulbs of all kinds * Pump Seals
* Removing spa from structure * Draining and lling a tub
* Pillows * Acts of Nature
* Filters * Travel Charges
* Chemical misuse * any part not purchased with HOME &
* Shipping Charges GARDEN SPAS
e spa cover, light bulbs, light lenses, fuses, headrests, cabinet nish, and lters are
warranted to be free of defects in workmanship and materials at the time of delivery. Any
alterations of the spa that have not been PRE-APPROVED by the MANUFACTURER will
void all warranties. If an alteration is approved by the MANUFACTURER, verify that this
alteration is covered under warranty. Not all alterations are considered a warranty call. For
example, moving the tub to access the problem is not considered a warranty call.
e MANUFACTURER understands that some problems take longer than the
allowed time to correct the problem. An authorization number will be required for
warranty coverage of extra time. If you are unable to get an authorization from the
MANUFACTURER, a detailed description must be included with the warranty claim to
get approval for the overtime.
LIMITATIONS
e HOME & GARDEN SPAS warranty is terminated if the spa has been subject to
alteration, misuse, or abuse. Misuse or abuse is dened as but not limited to: use of spa
in non-residential situation, water temperatures outside the range of 32 to 110 degrees,
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