Owners manual
Warranty Information
Normally, problems associated with material and workmanship can and will be repaired.
If the spa surface is repaired, the repair is limited to the aected area only, and there
is no guarantee against discoloration or fading. e decision to repair will be made by
the MANUFACTURER and its eld representative aer review of the facts, pictures,
or any other data presented by the dealer or the customer. In all cases, pictures of the
eected area and foundation of the spa must be provided before any decisions to repair
or replace are made. In the unlikely event of a spa replacement, all warranties (including
but not limited to shell, acrylic, equipment and plumbing) date back to the original date
of sale. If it is determined that the shell is to be replaced, the same conditions and terms
as outlined in the shell warranty section apply. It is the responsibility of the spa owner
to insure that the spa is accessible for repairs. MANUFACTURER is not responsible for
any cost associated with making spa accessible for repairs. If parts are required for repair,
MANUFACTURER is not responsible for the cost of shipping of parts under the terms of
this warranty agreement.
STRUCTURE (SHELL)/SURFACE (ACRYLIC) REPAIR WARRANTY PROCEDURES
THE HOME & GARDEN SPAS CUSTOMER CARE DEPT. WILL WORK WITH YOU
TO MAKE THE PROCESS AS SIMPLE AND EASY AS POSSIBLE. TO ENSURE THE
EFFICIENT PROCESSING OF STRUCTURE/SURFACE CLAIMS, PLEASE FOLLOW
THESE STEPS:
1. e MANUFACTURER relies upon the consumer and service technician to assist in
warranty claims and how best to work toward the consumer’s satisfaction. If you have any
questions concerning a claim, you should call the HOME & GARDEN SPAS Customer
Care Department for assistance.
2. If the claim is determined to be valid you will need to submit to the HOME &
GARDEN SPAS Customer Care Department the proof to purchase and photographs of
the damaged spa and the surrounding are where the spa is supported. Customer Care
will determine the proper solution for repairing the spa. Photographs of the damaged spa
should have the following information attached:
* Spa Model * Address of Customer
* Spa Serial Number * Phone number of Customer
* Spa Color * Date of Delivery
* Date of Purchase * orough Description of
* Name of Customer Problem
NOTE: MOST OF THE ABOVE INFORMATION IS PROVIDED ON THE ORIGINAL
INVOICE OF SPA.
3. Upon receiving the above information, HOME & GARDEN SPAS Customer Care will
evaluate it and make a decision on how the damage will be repaired. In all situations, a
repair is considered the appropriate course of action unless it is deemed irreparable. If the
spa cannot be repaired in the eld and must be returned to the factory, approval must be
obtained from Customer Care Manager. Cost for removal of the defective spa and delivery
and installation of the replacement spa are the responsibility of the consumer and will not
under any circumstances be covered by the MANUFACTURER.
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