User Guide

12
Troubleshooting for Wi-Fi® Internet Viewing
General No power. 1. Verify cable is fully inserted into
the Eclipse power port and wall
block.
2. Verify wall block and wall outlet
are good.
3. Verify wall outlet has power.
Account I am unable to
login even after
registration.
Please check your user name and
password.
Account I receive an error
message saying:
“Email ID is not
registered”.
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Account What do I do if I
forgot my password?
Click on the “Forgot Password” link
on https://app.hubbleconnected.
com/ #lostpassword OR on your
Android™ or iOS application. An
email will be sent to your registered
email address.
Account I am unable to receive
a new password
although I have
used the “Forgot
password” option.
1. The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2. There might be a delay in
getting your e-mail. Please wait
a few minutes and refresh your
email account.