User Guide

11
Troubleshooting for Wi-Fi® Internet Viewing
English
6. Troubleshooting for Wi-Fi
®
Internet
Viewing
Category Problem
Description / Error
Solution
General Which platforms
are supported for
accessing my device?
Minimum requirement:
Android™ 8.0
iPhone
®
/iPad
®
iOS version 12.0
General How do I download
the App for Android™
and iOS devices?
Android™:
– Open the Google Play Store on
your Android™ device.
– Select Search
– Type in “HubbleClub by Hubble
Connected”
– The results will show the Hubble
App
– Select to install it
iOS Device:
– Open the App Store
TM
– Select Search
– Type in “HubbleClub by Hubble
Connected”
– The results will show the Hubble
App
– Select to install it
General When I try to view my
device, I get a prompt
for device rmware
upgrade. What should
I do?
Please upgrade your rmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve the device features.