Frequently Asked Questions

HUAWEI Ascend P7 Smartphone FAQs

Contents

Issue 01 (2014-4-1)

Huawei Proprietary and Confidential

2.2.2 What Wi-Fi protocols does my phone support?

Your phone supports 802.11b/g/n.

2.2.3 Why can't I open web pages when my phone has a Wi-Fi

connection?

Possible causes are as follows:



The x digital subscriber line (xDSL) connection failed. If the hotspot (such as a wireless

router) your phone connects to accesses the Internet through xDSL and the xDSL

connection fails, the Internet connection is unavailable. In this case, check that the xDSL

connection is working properly and try again.



A domain name service (DNS) problem occurred. For example, if you cannot open web

pages but can access Play Store, the DNS is not working properly. In this case, on the

screen where a static IP address can be set, modify DNS settings.



The websites that the Wi-Fi hotspot can access are restricted. If the Internet connection

of the hotspot is restricted, your phone cannot be used to browse web pages.

2.2.4 Why can't my phone detect signals from Wi-Fi hotspots?

On another device, turn on Wi-Fi. If the device also cannot detect any Wi-Fi signals, check

whether your Wi-Fi hotspot device is functioning correctly.



Check that the Wi-Fi hotspot's service set identifier (SSID) is not hidden.



Restart Wi-Fi on your phone.



Restart your phone.

2.2.5 How do I know whether my phone is using its mobile data

connection or a Wi-Fi connection to access the Internet?

If a Wi-Fi connection is set up, it is prioritized over the mobile data connection. If is

displayed in the upper right corner of your phone, your phone is using a Wi-Fi connection to

access the Internet.

2.2.6 Why can't I connect to a Wi-Fi hotspot?



The password you entered is incorrect. Note that the password is case sensitive.



The Wi-Fi reception is poor.

2.2.7 What can I do if my phone's Wi-Fi connection automatically

terminates after the screen turns off?

Change the Wi-Fi sleep policy as follows: Touch Settings, go to WIRELESS &

NETWORKS, and touch Wi-Fi. Touch > Advanced > Keep Wi-Fi on during sleep.

Then select Always.