Frequently Asked Questions

HUAWEI Ascend P7 Smartphone FAQs
Contents
Issue 01 (2014-4-1)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
108
4.20 What can I do if I can't access the Internet after I turn
on my mobile network?

Make sure your SIM card has sufficient balance. Your service provider may stop
providing Internet access to SIM cards that have a negative balance.

Restore the APN settings to their default values.

Touch Settings > Mobile networks > Access Point Names, touch > Reset to
default, and then try again.
4.21 What can I do if my phone can't connect to a Wi-Fi
hotspot?

Check whether the Wi-Fi hotspot name or password has changed. If so, obtain the new
information and try again.

Make sure you are within the working range of the Wi-Fi hotspot; otherwise the Wi-Fi
connection will automatically disconnect.

To connect to some public Wi-Fi hotspot, you may need to log in to a web page for
registration. For details, contact the Wi-Fi hotspot provider.
4.22 What can I do if the call volume is too low or the call
quality is poor?

During the call, press the volume up button to increase the call volume.

Make calls in places with good reception.

Use the Huawei original headset for calls. Other headsets may not be compatible with
your phone.
4.23 Why can't I send messages?

Your phone reception may be poor. Take your phone to a place with good reception and
try again.

Your may be experiencing a network rush. Wait a while and try again.

Make sure the recipient's phone number is correct.
4.24 Why can't my phone open some audio clips or videos?

Your phone may not support the file format. Supported video and audio formats include
MP3, WAV, OGG, MID, AMR, MPEG-4, and 3GP.

The file may be corrupted. Download another copy of the file and try opening it again.

The file may be copyright-protected. Obtain a non copyright-protected version of the
file.