Frequently Asked Questions

HUAWEI G760-L01&L03 Smartphones Hotline FAQs

1 Basics

Issue 01 (2014-09-01)

Huawei Proprietary and Confidential

1.9.2 What can I do if I can't send or receive multimedia

messages?

You may not be able to send a multimedia message when the network condition or signal

reception is poor. You can try sending it again later.



The message is denied by the network (MMS center).

You may not be able to send a multimedia message when the network is busy. You can

try sending it again later.



The recipient number is invalid and the message is denied by the network (MMS center).

Check whether the recipient number is correct and try again.



The multimedia message exceeds the maximum size (300 KB) allowed by your service

provider.

Delete some content from the multimedia message to make sure it does not exceed 300

KB, and try again.



Your account balance is insufficient.

You may not be able to send a multimedia message when your account balance is

insufficient. Recharge your account and try again.



Your phone is running out of available storage space.

You may not be able to send a multimedia message when your phone's storage is

insufficient. Free up your phone's storage space and make sure the available storage

space is at least 300 KB.

1.9.3 Are there any restrictions on the size, format, or resolution of

the file to be attached to a multimedia message?

If an audio or video file exceeds the maximum size (generally 300 KB) allowed by your

service provider, it cannot be attached to a multimedia message. If an image is too large, it