HUAWEI G7-L11 Smartphones Hotline FAQs Issue 01 Date 2014-09-01 HUAWEI TECHNOLOGIES CO., LTD.
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HUAWEI G760-L01&L03 Smartphones Hotline FAQs Contents Contents 1 Basics ............................................................................................................................................... 1 1.1 Color schemes ............................................................................................................................................................... 1 1.2 Selling points .............................................................................................
HUAWEI G760-L01&L03 Smartphones Hotline FAQs Contents 1.10.3 What playback modes does my phone support? .................................................................................................... 12 1.10.4 How do I play songs in the background, exit music, and view the lyrics when a song is playing? ....................... 12 1.11 Camera .................................................................................................................................................................
HUAWEI G760-L01&L03 Smartphones Hotline FAQs Contents 2.1.1 How do I configure email settings? ......................................................................................................................... 20 2.1.2 Can I view emails when no Internet connection is available on my phone? ............................................................ 21 2.1.3 Does my phone support Gmail? .................................................................................................................
HUAWEI G760-L01&L03 Smartphones Hotline FAQs Contents 2.8.12 Are there any restrictions on the data service? ....................................................................................................... 27 2.8.13 How do I switch between 4G, 3G, and 2G networks? ............................................................................................ 27 2.9 Screen lock ..............................................................................................................................
HUAWEI G760-L01&L03 Smartphones Hotline FAQs Contents 2.27 Does my phone support TV-out? .............................................................................................................................. 33 2.28 Does my phone support OTG? ................................................................................................................................. 33 2.29 What can I tell from the status indicator? ..............................................................................
HUAWEI G760-L01&L03 Smartphones Hotline FAQs Contents 3.36 Why can't I view the storage taken up by my applications? ..................................................................................... 43 3.37 Why can't I delete the data usage record for the current date? .................................................................................. 43 3.38 Why is my daily data usage refreshed to be my monthly data plan limit after my data usage exceeds the monthly limit? ............................
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics 1 Basics 1.1 Color schemes Phone colors: obsidian black, moonlight silver, and amber gold. Issue 01 (2014-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs Issue 01 (2014-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs External model HUAWEI G7-L11 Version name Refer to the Software version number Version classification Standard Phone color Black/White/Gold RAM/ROM 2/16 GB Single SIM card/Dual SIM cards Dual SIM card 1 Basics The lower card slot accommodates a micro-SIM card and the upper card slot accommodates a microSD card and nano-SIM card. For details, see the battery cover protective film instruction. The microSD card is not provided as standard. 1.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics The integrated design using Nano Molding Technology (NMT) is the fruit of advanced technologies. Aircraft quality aluminum for light and cold metal texture and a unique style Ceramic blasting for delicate details and stunning visual experience Elegantly curved back along with the metal texture feels good in hand Elegant visual experience The HUAWEI G7-L11 provides an enchanting visual experience and feels good in hand.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics 1.3 Overview 1.4 Installation 1.4.1 How do I remove the battery cover and take out the built-in battery? You are not allowed to remove the battery cover or take out the built-in battery. 1.4.2 How do I install the micro-SIM card and the microSD card? Install the micro-SIM card in the lower card slot and the nano-SIM or microSD card in the upper card slot. Issue 01 (2014-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics 1.5 Home screens 1.5.1 How do I add or delete a home screen? Delete Add Your phone does not support 3D home screens. 1.5.2 Does my phone support main menu? No. 1.5.3 Can I add a widget to the home screen? No. 1.6 Contacts 1.6.1 How do I create a contact? How do I assign a photo to a contact? 1.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2. Touch when the contact is already in your contacts list. Touch when the contact is not in your contacts list. 1 Basics Assigning a photo to a contact You cannot assign a photo to a contact saved to the micro-SIM card. Method 1: Go to Contacts and touch a contact. On the contact details screen, touch to take a photo or choose a photo from the gallery. 1.6.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics 1.7 Messages 1.7.1 How do I change the input method when editing a message? Create a message, and touch the text field to bring up the onscreen keyboard. The default input method is Swype for Huawei. Swipe down on the screen to open the status bar, touch , and select an input method. 1.7.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics 1.7.4 How many Chinese and English characters can be contained in a long message? A long message can contain up to 10 pages with a maximum of 670 Chinese characters or 1530 English characters. 1.7.5 How many messages can be saved on my phone? A conversation can contain a maximum of 500 text messages or 50 multimedia messages by default. You can set the maximum numbers from Settings.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics 1.9 Multimedia messaging 1.9.1 How do I send a multimedia message? 1. Go to Messaging, and touch 2. Enter the recipient and write the message. 3. Touch on the left of the text field, then Subject. The message is then converted into a multimedia message. 4. Touch 5. Touch Issue 01 (2014-09-01) . to attach images, audio clips, or videos to the message. . Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics 1.9.2 What can I do if I can't send or receive multimedia messages? You may not be able to send a multimedia message when the network condition or signal reception is poor. You can try sending it again later. The message is denied by the network (MMS center). You may not be able to send a multimedia message when the network is busy. You can try sending it again later.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics will be automatically compressed before being attached to the message. As a result, the resolution of the image attached to the message decreases. 1.9.4 Where are the multimedia message attachments saved? By default, after you receive a multimedia message, the attachment is automatically saved to the /data folder, which is invisible to users. You can save the attachment to the Download folder in the phone storage or the microSD card. 1.10 Music 1.10.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics 1.11 Camera 1.11.1 If my phone has no microSD card installed, can I take photos or videos? Yes. 1.11.2 Why can't I open some photos or videos on my phone? The phone does not support the file format. The phone memory is insufficient. The file is damaged. The file is copyright-protected (for example, a .dcf file). The phone does not have sufficient resources. Close some running third-party applications and try again.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics 1.11.7 How do I switch between the front and rear cameras? On the viewfinder, touch cameras. on the top of the screen to switch between the front and rear 1.11.8 What video formats and sizes does my phone support? Your phone supports the MPEG-4 format. The size of a recorded video depends on the available storage space in your phone. 1.11.9 What photo formats and sizes does my phone support? The photo format of your phone is JPG by default.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics Your phone's hardware may be faulty, for example, the display is damaged. To check whether your phone's hardware is faulty, play a local video for comparison. Your phone's available memory is insufficient. The CPU usage is high. Too many applications are running. 1.12.4 Will simultaneously playing and downloading online streaming media take up my phone's storage space? No.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics Solution: Check that the phone has Bluetooth turned on and is set to be visible. Your phone cannot detect a Bluetooth headset. Solution: Check that the headset is set to be visible. For details about how to configure the headset, see the headset's user guide. Your phone cannot send files to another phone. Solution: Check that the phone to be connected to can receive files and supports the format of the file to be sent. 1.13.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics 1.16 Can I download themes to my phone? Does my phone support live wallpapers? Yes, you can download themes to your phone, and your phone supports live wallpapers. 1.17 Does my phone support video calls or video chats? Your phone does not support video calls, but it comes with a front camera, and you can install third-party applications for video chats. 1.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics To download a flash player, go to Google's Play Store or any video websites that require the support from flash players. 1.20 Does my phone come with a headset? What line order does my phone support? The headset coming with your phone adopts the American line order, which is the mainstream line order in the industry. The headset comes with only one button (the hook button) for you to answer or end a call as well as start or stop playing music.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 1 Basics Laboratory No. Manufacturer Capacity Speed class Purchase location 02-035 Transcend 8 GB Class 6 USA 1.23 Basic functions Issue 01 (2014-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2 Common settings 2 Common settings 2.1 Email 2.1.1 How do I configure email settings? Adding an email account Go to the home screen and touch Email. An email account can be configured automatically or manually. Manual setup: 1. On the Account setup screen, enter your email account name and password. 2. Touch Manual setup. 3. Touch POP3 to display the incoming server settings screen. 4. Touch Next to configure the outgoing server settings. 5.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs On the Inbox screen, touch 2 Common settings , enter the recipient, subject, and email content, and touch . On the Inbox screen, touch an email to view it, or touch to delete it. Deleting an email account On the Inbox screen, touch the menu button. From the displayed option menu, choose Settings. Touch the email account you want to remove. Flick down to the bottom and touch Remove account. 2.1.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 3. 2 Common settings If Wi-Fi is turned on, your phone automatically searches for available Wi-Fi networks. Touch a network, enter the password if prompted, and touch Connect. After a connection is set up, you will be able to use the Wi-Fi network to access the Internet. 2.2.2 What Wi-Fi protocols does my phone support? Your phone supports 802.11b/g/n. 2.2.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2 Common settings Note: By default, Always is selected for Keep Wi-Fi on during sleep. If the settings are modified, your phone disconnects from the Wi-Fi network when its screen turns off. The following describes the three options of Keep Wi-Fi on during sleep: Always: The Wi-Fi connection never disconnects. Only when plugged in: The Wi-Fi connection never disconnects when the phone is charging.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 4. 2 Common settings On a computer, use HiSuite to install the USB driver for your phone. Right-click My Computer and choose Manage. When using USB tethering, your phone's mobile data connection must be turned on. Otherwise, the phone cannot provide Internet access for computers. If the computer provides a wireless network adapter, you can turn on Portable Wi-Fi hotspot under Settings > Wireless & networks > More > Tethering & portable hotspot on your phone.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2 Common settings 2.7.2 What can I do if I can't use a newly installed text input method? After installing an input method, you must select the input method: Touch Settings > System > Language & input. Select the input method and touch Default keyboard, and select the newly installed input method. 2.7.3 How do I change the system font size? Go to Settings, touch Display > Font size, and then select a font size. 2.7.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2 Common settings 2.8.3 Can I log in to my email account using the browser on my phone? Yes. Open the browser and enter the email account website in the address box. 2.8.4 Can I log in to my online bank account from my phone? Yes. It is recommended that you install the online bank client on your phone. Logging in to your online bank account using the browser on your phone may fail as some banks' login plug-ins can only run in Microsoft Internet Explorer. 2.8.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2 Common settings indicates that the mobile network is turned on. To turn off the mobile network, touch this icon to make it become . indicates that the mobile network is turned off. To turn on the mobile network, touch this icon to make it become . 2.8.11 Can I use my phone to access the Internet during a call? Yes if your phone is connected to a 4G or 3G network, but no if your phone is connected to a 2G network. 2.8.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2 Common settings 2.9.3 How do I set a screen unlock pattern? 1. Go to Settings and touch Privacy & security > Security > Screen security > Screen lock > Pattern. 2. On Draw an unlock pattern screen, swipe your finger across the screen to connect four or more dots together in a pattern and touch Continue. 3. Draw the pattern again and touch Confirm. 4.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2 Common settings 2.10.2 Will the alarms go off when my phone is powered off? Yes. 2.11 Applications 2.11.1 What application formats does my phone support? Is JAVA supported? Your phone supports applications developed using JAVA. To install .jar or .jad applications, you must install a JAVA simulator, such as Jbed.apk or GZL-signed-Jbed.apk. 2.11.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2 Common settings 2.12 Third-party applications 2.12.1 Can I install third-party applications to a microSD card? If yes, will running these third-party applications take up my phone's storage? Yes, you can install third-party applications to a microSD card. Some temporary data will be saved to your phone's memory when these applications run, which is normal. 2.12.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2 Common settings 2.15 Does my phone come with Security Guard No, Security Guard is not preinstalled in your phone. 2.16 How do I configure the weather settings? On the home screen, go to Widget. Touch Weather to access it. On the screen, flick your finger left or right to view the weather of different cities. To refresh the weather information, drag down on the screen. To manage cities, touch current location.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2 Common settings On the home screen, touch Settings > Date & time and select Automatic date & time and Automatic time zone. 2.19 Can I use my phone as a USB flash drive? Yes. You can connect your phone to a computer using a USB cable to view content in the microSD card and phone storage. Choose a connection mode: Media device (MTP): MTP stands for Media Transfer Protocol.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2 Common settings 2.24 How do I restore my phone to its factory settings? 1. Choose Settings > Privacy & security > Backup & reset > Personal data > Factory data reset. 2. Touch Reset phone. 2.25 How do I enable or disable safe mode? To enable safe mode, during the startup animation, press and hold the volume down button until Safe mode is displayed in the lower left corner of the screen. To disable safe mode, restart your phone. 2.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 2 Common settings generate excessive current that shortens your battery's life span or insufficient current that prolongs the charging time. Issue 01 (2014-09-01) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 3 Others 3 Others 3.1 How do I save battery power? When you are not using the phone, press the power button to turn off the screen. Set the screen timeout period to a small value under Settings > Display > Sleep. Lower the screen brightness under Settings > Display > Brightness. Turn off Wi-Fi and Bluetooth when you do not need to use them under Settings > Wireless & networks > Wi-Fi or Bluetooth.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 3 Others If the CPU usage is high and multiple background processes are running, restart your phone to close unwanted processes and applications. 3.4 Can I set my customized wallpaper not to stretch? No, but you can install third-party applications that support this function. 3.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 3 Others 3.9 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic? No. The battery cannot be removed. If your phone obtains the date and time from your service provider's network when it powers on and registers with the network, it does not use an Internet connection to synchronize date and time, and no data traffic will be generated.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 3 Others The following lists the ROM comparison between your phone and other phones. Phone Total ROM Available ROM Galaxy Note 4 GB 1.51 GB HUAWEI G520 4 GB 1.84 GB HUAWEI T8950 4 GB 1.82 GB 1 GB RAM The Android system hides a part of the RAM for Kernel running. Therefore, the displayed RAM is smaller than the value in the specifications. The available RAM for users is at least 350 MB.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs ROM partitions (a phone ROM is similar to a hard disk on a computer) 3 Others 16 GB Partition Size Description Query method Virtual microSD card partition About 1.84 GB This partition is used when your phone has no microSD card inserted and certain operations, such as taking photos, transmitting files using Bluetooth, and synchronizing data with a computer, need to be performed.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 3 Others 3.16 Why does my phone display sometimes the notification panel and sometimes switch shortcuts when I swipe down on the home screen? If there are unread notifications, the notification panel will be displayed when you swipe down on the home screen.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 3 Others 3.20 How to I quickly move icons to different home screens? To move one icon: Use one hand to touch and hold an icon and use the other hand to swipe on the screen to move the icon to another screen. To move multiple icons: On the home screen, pinch two fingers together to select multiple icons, and move them to another screen. 3.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 3 Others 3.26 Why doesn't the photo file name contain .pdf after I saved it in PDF format? The file name extension .pdf will be automatically added after you save the photo, but it is invisible to you. 3.27 Why can't I modify the ringtone and vibration settings of my email? Your phone may have been set to silent mode. Set your phone back to ring mode. 3.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 3 Others 3.32 Why are my icons in different orders after I unlock the screen? You may have set your phone to change icon orders by tilting your phone, or you may have enabled visitor mode. 3.33 Why can't I enable the backup or restore function? You need to log in to the Google account before you enable these functions. 3.34 Why can't I move an item using Magnification gestures? You need to use two fingers. 3.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 3 Others 3.38 Why is my daily data usage refreshed to be my monthly data plan limit after my data usage exceeds the monthly limit? Your phone only displays your data plan usage status. After you have used up all the data volume covered in your data plan, the daily data usage will be refreshed to be your monthly data plan limit. 3.39 Does my phone support SIM card hot swapping? Yes.
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 3 Others 3.42 Why does my phone still fail to receive signal after it comes back from an area with poor signal coverage? According to the current general display solution for phone signals, signals are displayed if the CS domain registration is successful. If the CS domain registration fails, No Internet connection will be displayed in the corresponding spot. The CS domain registration failure is usually caused by poor signals (sometimes by network rejection).
HUAWEI G760-L01&L03 Smartphones Hotline FAQs 3 Others 1. The 2G registration is resumed quickly after the rejection. According to the related protocol, the current 3G cell will be added to the Forbidden LA list, and your phone will stop registering with that 3G network, which has a small effect on your phone. 2. Currently users who have subscribed to pure 2G services are rare to find, so such a scenario is not common. 3.
