User's Guide

HUAWEI TE30 Videoconferencing Endpoint
User Guide
12 Troubleshooting
Issue 01 (2013-03-27)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
93
Problem
Possible Cause
Solution
to download
images.
address of your endpoint has
not been added to the list of
trusted sites.
Internet Options.
2. Click the Security tab,
Trusted sites, and then Sites.
3. In Add this Web site to the
zone, enter your TE30 IP
address. Then click Add.
4. Click OK.
Button text is not
displayed
completely.
Internet Explorer is set to
ignore font styles specified on
web pages. Therefore, the font
specified by your TE30 is not
recognized.
1. From the Internet Explorer
menu bar, choose Tools >
Internet Options.
2. Under Appearance on the
General tab, click
Accessibility.
3. In the Accessibility dialog box,
deselect all options.
4. Click OK.
Using Internet
Explorer 6, the
endpoint web
interface responds
to operations
slowly.
The JavaScript engine of
Internet Explorer 6 is not
upgraded, or the required
patches are not installed.

Install the patches.

Install the Microsoft Windows
Script 5.7 (recommended).
The records of the
local address book
cannot be exported.
The pop-up blocker is enabled
on the browser.

On the Internet Explorer menu
bar, choose Tools > Pop-up
Blocker > Turn Off Pop-up
Blocker.

If the Firefox is used, choose
Tools > Options. On the
General tab, select Show the
Downloads window when
downloading a file. On the
Privacy tab, select Accept
cookies from sites. Then click
OK to save the settings.
12.2 Network
Table 12-2 describes the troubleshooting methods for the problems arising on the network.
Table 12-2 Methods for troubleshooting common network problems
Problem
Possible Cause
Solution
When you attempt
to use Telnet to
access the TE30, a
The number of connections to
the system has reached 7.
Disconnect some Telnet
connections.
If the interval between two
If no data is transmitted through a