User's Guide

HUAWEI TE30 Videoconferencing Endpoint

User Guide

12 Troubleshooting

Issue 01 (2013-03-27)

Huawei Proprietary and Confidential

12 Troubleshooting

About This Chapter

This chapter describes the problems you might encounter when using your TE30 and provides

corresponding solutions.

To adopt certain solutions described in this chapter, access the Advanced Settings > Settings

and Advanced Settings > Diagnostics screens. If the Advanced Settings screen is password

protected, you must enter the password for access. For details, see 10.2.1 Setting the

Administrator Password.

12.1 Web Interface

12.2 Network

12.3 Video

12.4 Audio

12.5 Conference Initiation

12.6 Conference Control

12.7 Viewing Help on the User Interface

12.8 Obtaining Technical Support

12.1 Web Interface

Table 12-1 describes the troubleshooting methods for the problems arising on the web

interface.

Table 12-1 Troubleshooting methods for the problems arising on the web interface

Problem

Possible Cause

Solution

A message is

displayed to indicate

that your endpoint

failed to connect to

the Internet or failed

The latest patches of the

operating system or Internet

Explorer are not installed.

Install the latest patches for the

operating system and Internet

Explorer.

The security level of Internet

Explorer is too high, or the IP

1. From the Internet Explorer

menu bar, choose Tools >