Huawei IP Phone eSpace 6830 User Manual HUAWEI TECHNOLOGIES CO., LTD.
Huawei IP Phone eSpace 6830 V100R001 User Manual Issue 01 Date 2011-07-01 Huawei Technologies Proprietary
Huawei Technologies Co., Ltd. provides customers with comprehensive technical support and service. Please feel free to contact our local office or company headquarters. Huawei Technologies Co., Ltd. Address: Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of China Website: http://www.huawei.com Email: Support@huawei.com. Copyright © Huawei Technologies Co., Ltd. 2011. All rights reserved.
User Manual Contents Contents 1 Safety Precautions..................................................................................... 2 2 Product Overview...................................................................................... 5 Packing List .........................................................................................................5 Features................................................................................................................
User Manual Contents Handset, Speakerphone, and Headset Modes ...........................................26 Multiple SIP Accounts and Lines .............................................................26 Making a Call ...........................................................................................26 Making a Call by Using an IP Address.....................................................28 Quick IP Call Mode..................................................................................
User Manual 1 Safety Precautions Huawei IP Phone eSpace 6830 User Manual Thank you for purchasing the Huawei IP Phone eSpace 6830 (the eSpace 6830 for short). eSpace 6830 is an high-quality IP phone.
User Manual 1 1 Safety Precautions Safety Precautions General Requirements: z Before you install and use the device, read these safety precautions carefully and observe them during operation. z During storage, transportation, and operation of the device, keep the device dry. z During storage, transportation, and operation of the device, avoid collision and crash of the device. z Never attempt to dismantle the device by yourself.
User Manual 1 Safety Precautions Operating Requirements: z Do not let a child operate the device without guidance. z Do not let a child play with the device or any accessory. Swallowing the accessories may lead to peril. z Use the accessories provided or authorized by the manufacturer only. z The power supply of the device shall meet the requirements of the input voltage of the device. Use the provided lightning protection power socket only.
User Manual 1 Safety Precautions Cleaning Requirements: z Before cleaning the device, stop using it and disconnect it from the power supply. z Use a piece of soft dry cloth to clean the device. z Keep the power plug clean and dry. Using a dirty or wet power plug may lead to electric shock or other perils.
User Manual 2 2 Product Overview Product Overview Packing List The following items are included in the eSpace 6830 package. Verify the packing items. Contact your distributor immediately if any one is missing.
User Manual 2 Product Overview Product Picture Product Overview The eSpace 6830 is a next-generation enterprise IP phone. The eSpace 6830 provides rich functions, is easy to use, and supports integrated PoE and HD Voice. Features Table 2-2 Key features of the eSpace 6830 Feature Description Open standard compatibility SIP 2.0, TCP/IP/UDP, RTP/RTC, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record and SRV record), DHCP, PPPoE, TFTP, NTP and Telnet.
User Manual Feature Advanced functions 2 Product Overview Description Supporting the following functions: Multi-lines z Headset enabled z Backlit graphic LCD z Five navigation keys z Function keys such as call holding, headset mode, call forward, three-party conference, do not disturb, address book, voice message box, Intercom, and mute z Seven multi-purpose keys z Advanced features z z z Customized ring tones Download of ring tones Download of address book in xml format and screensaver files SRTP v
User Manual 2 Product Overview Item Specification LED LED indicators that can be on in two colors (green and red) PoE The build-in automatic detector obtains the PoE that is based on the IEEE 802.3af standard. Universal switching Input: 100–240 V AC 50 Hz or 60 Hz Power adapter Output: +5 V DC, 1200 mA, UL certified Dimension (W × H × D) 222 mm × 210mm × 93 mm Weight 0.
User Manual 2 Product Overview Item Specification Device management Supporting the upgrade of the NAT-friendly remote software (through TFTP or HTTP) for the devices that are deployed behind the firewall or the NAT Audio features Handset, Hands-free, and headset modes in full duplex Supporting the address book function Advanced DSP Dynamic negotiation of codec and voice payload length HD Voice Supporting the G.723.1 (6.3K or 5.3K), G.729A/B, G.711 µ/A, G.726-32K, G.
User Manual 2 Product Overview Item Specification Software upgrade Supporting firmware upgrade through TFTP or HTTP and authentication of configuration files before changing Providing the specific URL for users to download configuration files and upgrade files Advanced server features Message waiting indicator light Supporting DNS SRV query Security Supporting DIGEST authentication and encryption by using MD5, MD5-sess, and SRTP 10
User Manual 3 3 Installing the eSpace 6830 Installing the eSpace 6830 Cable Connections of the eSpace 6830 Figure 3-1 Connecting the eSpace 6830 (1) (2) (3) (4) (5) (6) Table 3-1 Description of the connectors No. Connector Description (1) PC port The port is the 10/100 Mbit/s RJ-45 PC port. You can use the straight-through cable to connect the PC port. When using the PC phone, you can configure the port.
User Manual 3 Installing the eSpace 6830 No. Connector Description (2) LAN port The port is the 10/100 Mbit/s RJ-45 LAN port. You need to use the straight-through cable to connect the LAN port to the Ethernet port.The phone supports PoE (802.3af) power. In this case, you must connect the port to the switch supporting PoE power. (3) Power port 5Vpower port.
User Manual 3 Installing the eSpace 6830 (RMA) number before you return the product. Huawei reserves the right to remedy the warranty policy without prior notification. Use a power adapter provided by the eSpace 6830; otherwise, damages can be caused to the products and the manufacturer warranty is void.
User Manual 4 4 Configuring the eSpace 6830 Configuring the eSpace 6830 Configuring the Phone Through the Keypad To enter the configuration menu, press MENU. View the menu by pressing UP, DOWN, LEFT, or RIGHT. Press MENU to confirm the selection of a menu item, and delete an entry by pressing BackSpace. The phone automatically exits the menu when an incoming call comes or the phone is off-hook. If no keypad operation is performed within one minute, the IP phone automatically displays the standby image.
User Manual 4 Configuring the eSpace 6830 Menu Configuration Description Direct IP call The input field of the destination IP address is provided when Direct IP call is selected. Type the destination IP address such as 10.10.10.2, press OK soft key to confirm the operation and send the call; press the Cancel soft key to cancel the call and return to previous menu. If the input information is incorrect, press BackSpace soft key to delete it. Preference Displays the preference submenus of a user.
User Manual 4 Configuring the eSpace 6830 Menu Configuration Description Config Display the configuration submenus. z [SIP] Set the SIP server for each account, including account, SIP proxy, Outbound proxy, SIP user ID, SIP Auth ID, SIP password, SIP transport, and Audio CODECs. z [Upgrade] Configure the firmware server and the file download server. Select either TFTP or HTTP to upgrade the firmware or configure the phone. z [Factory Reset] Type the MAC address on back of the phone.
User Manual 4 Configuring the eSpace 6830 Configuring the Phone Through Web Browser The Web server embedded in the eSpace 6830 responds to the HTTP, HTTPS GET, or POST requests. Embedded HTML pages allow a user to configure the IP phone through any Web browser such as Microsoft Internet Explorer or Mozilla Firefox. Accessing the Web Configuration Menu Connect the phone and computer on a reachable network. Do as follows: Connect the computer to the same hub or switch as the phone is connected to.
User Manual 4 Configuring the eSpace 6830 Figure 4-1 Login page After changing the settings, click Update on the bottom of the page to save the change. If you want to change an item after submitting the setting, click a tab to access the configuration page. Then click Reboot to reboot the phone, and all the changes take effect. Configuration Page This section describes the options of Status and Basic Settings on the Web configuration page.
User Manual 4 Configuring the eSpace 6830 Figure 4-2 Status page Table 4-2 Device configuration on the Status tab page Field Description MAC Address The device ID in the hexadecimal format. This is an important ID for service provider to solve problems. IP Address The IP address of the eSpace 6830. Part Number The code of a product. Product Model The product model. Software Version Information about the current software version. The value of prog indicates the main version number.
User Manual 4 Configuring the eSpace 6830 Field Description Registered Whether accounts are registered on the related SIP server(s). The eSpace 6830 supports four unique SIP accounts. PPPoE Link Up Whether the PPPoE connection is enabled when the phone is connected to a DSL modem.
User Manual 4 Configuring the eSpace 6830 Table 4-3 Description of the basic setting page Field Description End User Password This parameter allows changing the login password of an end user. This field is case sensitive with a maximum length of 30 characters. IP Address The eSpace 6830 operates in two modes: DHCP/PPPoE Mode: All the field values for the static IP mode are not available even though they are stored in the Flash memory.
User Manual 4 Configuring the eSpace 6830 Field Description Multi-Purpose Keys The optional values are Speed Dial, Busy Lamp Field(BLF), Presence Watacher, eventlist BLF, Speed Dail via active account, and Dial DTMF. Each key corresponds to an account, that is, a user number is set for each key. Time Zone This parameter controls the date and time display according to the specified time zone.
User Manual 4 Configuring the eSpace 6830 Rebooting the eSpace 6830 Remotely Click Reboot in the configuration menu to reboot the eSpace 6830 remotely. Wait 60 seconds to log in again.
User Manual 5 5 Using the eSpace 6830 Using the eSpace 6830 Getting to Know the Keyboard Figure 5-1 Getting to know the keypad Table 5-1 eSpace 6830 keypad Key Description LINEx z z Four line keys with dual-color LED indicator lights. Each line key supports an independent SIP account. The four line keys provide the hands-free feature. TRANSFER Transfer the current call to another number. CONF Set up a three-party conference call for the caller and callee.
User Manual 5 Using the eSpace 6830 Key Description INTERCOM Initiate a call to the specified INTERCOM number. The call is answered automatically. HOLD Hold the current call, and press the corresponding LINE key to resume the call. Press the key to receive voice mails or other messages. Press the key to enter the hands-free mode. Press it again to exit the hands-free mode. Press the key to display the phone book and associated items.
User Manual 5 Using the eSpace 6830 The operation of pressing SEND is effective only in the specified dialing time Instructions of Using the Phone Handset, Speakerphone, and Headset Modes You can switch the modes among handset, speakerphone, and headset. z To switch between the handset and speakerphone modes, press SPEAKER, that is, . z To switch between the handset and headset modes, press HEADSET. z To switch between the speakerphone and headset modes, press HEADSET or SPEAKER, that is, .
User Manual 5 Using the eSpace 6830 to make a phone call. You can use headset and handset or press Step 1 Pick up the handset; or press , or enable the headset. Or press a LINEx key to activate the speakerphone. The corresponding LED is on. Step 2 Hear a dial tone. The LED light of the first line (LINE1) LED is on. You can also select another SIP account by pressing the corresponding LINE key. Step 3 Enter the phone number and press SEND or Dial soft key.
User Manual 5 Using the eSpace 6830 Making a Call by Using an IP Address Direct IP calls allow two phones to talk to each other in a special way without a SIP proxy. VoIP calls can be made between two phones when: z Both phones have public IP addresses. z Both phones obtain the private or public IP addresses on the same LAN or VPN network. z Both phones can be connected through a router by using public or private IP addresses (with a valid port or DMZ).
User Manual 5 Using the eSpace 6830 If the SIP server is configured, a direct IP-IP call still works. If you use the STUN, the direct IP-IP call also uses the STUN. Set Use Random Port to No when completing direct IP calls. Answering a Call z An incoming call: The phone rings. The corresponding account LINEx blinks. Pick up the handset, press , enable the headset, or press the blinking LINEx key to answer the call. z Multiple incoming calls: The call waiting tone is played.
User Manual 5 Using the eSpace 6830 Blind transfer: Step 1 Pick up the handset; press to establish a conversation. Step 2 Press TRANSFER for a dial tone. Step 3 Dial the number of a third party and press SEND to transfer the active call. , or enable the headset by pressing HEADSET Attended (or supervised) transfer: To transfer calls by one account, the other one must be unoccupied. Step 1 Pick up the handset; press to establish a conversation.
User Manual 5 Using the eSpace 6830 Ending a Conference Call Press HOLD to pause the conference call and put all parties on hold. If you want to speak to an individual party, select the corresponding blinking LINEx key. If the caller hangs up, the other two parties hang up automatically and the conference ends. If either the second party or the third party hangs up, the rest two parties establish the two-way conversation.
User Manual 5 Using the eSpace 6830 For details on how to configure the manager and secretary service, see the Huawei IP Phone eSpace 6810&6830&6850&6870 Administrator Manual or contact the administrator. Step 1 Customer C calls manager A. The phone of secretary B rings. The LINE 1 indicator on both manager A's phone and secretary B's phone blinks. Step 2 Secretary B presses the LINE1 key and answers the call.
User Manual 5 Using the eSpace 6830 z When phone B is idle, the BLF key is steady green. z When phone B is ringing, the BLF key is blinking red. z When phone B is in a conversation, the BLF key is steady on. z When phone A failed to detect the phone B status, the BLF key is off.
User Manual 6 6 Restoring Factory Default Settings Restoring Factory Default Settings Restoring the factory default settings can clear all configuration information about the eSpace 6830. Back up or print all the settings before you restore factory default settings. Huawei is not responsible for parameter loss or failier to connect to your VoIP service provider due to the operation of restoring the factory default settings.
User Manual 7 7 FAQs FAQs Question: What codecs are supported by the eSpace 6830? Answer:The eSpace 6830 supports a wide range of codecs: G711 a/µ, G729, G723.1, G726-32k, G722 (broadband), GSM, and iLBC. Question: How many VoIP accounts are supported on the eSpace 6830? Answer:The eSpace 6830 IP phone supports four different SIP (VoIP) accounts. These accounts can be on the same server or different servers of different service providers.
User Manual 7 FAQs FCC 15.105 Class B (b) For a Class B digital device or peripheral, the instructions furnished the user shall include the following or similar statement, placed in a prominent location in the text of the manual: Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
HUAWEI TECHNOLOGIES CO., LTD. Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of China www.huawei.
