User guide HTC U12+
Contents Contents What's special with HTC U12+ New experience when interacting with your phone 11 Edge Sense 2 11 Dual cameras 12 Immersive sound 14 Unboxing and setup HTC U12+ overview 15 Inserting the nano SIM and microSD cards 17 Using the protective case 19 Charging the battery 20 Switching the power on or off 20 Setting up your phone for the first time 21 Adding your social networks, email accounts, and more 22 Setting up Face Unlock 22 Fingerprint scanner 23 Water and dus
Contents Lock screen 45 Getting to know your settings 46 Using Quick Settings 46 Restarting HTC U12+ (Soft reset) 47 Motion gestures 48 Motion Launch 49 Notifications 52 Selecting, copying, and pasting text 54 Entering text 55 Getting help and troubleshooting 57 Updates Software and app updates 58 Installing a software update 59 Installing an application update 59 Installing app updates from Google Play Store 59 Home screen layout and fonts Adding or removing a widget panel
Contents Recording video with Sonic Zoom 79 Recording video in 3D Audio or high resolution audio 81 Adding stickers to your shots 82 Advanced camera features Choosing a scene 83 Manually adjusting camera settings 83 Taking a RAW photo 84 How does the Camera app capture RAW photos? 84 Taking a panoramic photo 85 Taking a panoramic selfie 85 Taking a super wide-angle panoramic selfie 87 Recording videos in slow motion 88 Recording a Hyperlapse video 88 Phone calls Making a call wit
Contents Contacts Your contacts list 104 Adding a new contact 105 Editing a contact’s information 106 Getting in touch with a contact 107 Importing or copying contacts 107 Merging contact information 108 Sending contact information 109 Contact groups 109 Private contacts 110 Activity Reader Want to hear voice notifications on your headset? 112 Turning Activity Reader on 113 When are notifications not read out by Activity Reader? 114 HTC Alexa What is HTC Alexa? 115 Setting up H
Contents Backup and reset Backing up HTC U12+ 129 Backing up contacts and messages 130 Resetting network settings 132 Resetting HTC U12+ (Hard reset) 132 Installing and removing apps Getting apps from Google Play Store 133 Downloading apps from the web 134 Uninstalling an app 134 Working with apps Accessing your apps 135 Arranging apps 135 App shortcuts 136 Switching between recently opened apps 137 Working with two apps at the same time 137 Using picture-in-picture 138 Control
Contents Common settings Do not disturb mode 154 Location settings 156 Smart display 156 Screen rotate mode 157 Airplane mode 158 Setting when to turn off the screen 158 Screen brightness 159 Night mode 159 Adjusting the display size 159 Touch sounds and vibration 160 Changing the display language 160 Glove mode 161 Travel mode 161 Security settings Assigning a PIN to a nano SIM card 162 Setting a screen lock 163 Setting up Smart Lock 163 Turning the lock screen off 164
About this guide About this guide In this user guide, we use the following symbols to indicate useful and important information: This is a note. A note often gives additional information, such as what happens when you choose to do or not to do a certain action. A note also provides information that may only be applicable to some situations. This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets you know of an option that you may find helpful.
Important RF Notice Important RF Notice This device was tested for compliance with the applicable FCC and Industry Canada specific absorption rate (SAR) limits for radio frequency (RF) exposure during typical body-worn operations. To ensure that RF exposure levels remain at or below the tested levels, use a belt-clip, holster, or similar accessory that maintains a minimum separation distance of 1.0 cm between your body and the device, with either the front or back of the device facing towards your body.
Important note on recoverable data Important note on recoverable data Files and other data that have been deleted, cleared, removed, or erased from your device may still be recoverable by third-party data recovery software. Even a factory reset may not permanently erase all data from your mobile device, including personal information.
What's special with HTC U12+ What's special with HTC U12+ New experience when interacting with your phone HTC U12+ represents a total rethink of what's possible when it comes to interacting with your phone. § Unlike conventional mechanical buttons, the pressure-sensitive buttons on HTC U12+ give the sensation of touch. You'll experience vibration feedback when you press on the POWER and VOLUME buttons. With this new design, there comes certain changes to how you use these buttons.
What's special with HTC U12+ Hold A simple hold can keep your screen the way you want it even when lying down. No more annoying and unnecessary screen rotations or dimming. It's the most useful feature you never knew you were missing Squeeze to turn accessibility service on or off Not only does squeeze help you get things done faster, it also helps people around the world use Accessibility TalkBack more easily. See What is Edge Sense? on page 28 for more details on what you can do with Edge Sense.
What's special with HTC U12+ Portraits Capture awesome portraits with HTC U12+. § Bokeh mode – With dual cameras at the front and back, you can adjust the depth-of-field in your photographs just like a professional. Blur the background in real-time before you take the shot, or adjust it yourself after the photo is taken. § Stickers – Spice up your photos and videos by adding funny effects and playful AR stickers in real-time. See Adding stickers to your shots on page 82.
What's special with HTC U12+ HDR Boost 2 Whether you're using the main or front camera, get smoother, crisper, and more detailed photos and videos with less noise when the lights are down or glaring with the improved HDR Boost 2. See Using HDR Boost on page 77. Sonic Zoom Sonic Zoom is an improved version of Acoustic Focus that was available in HTC U11. Sonic Zoom features Audio Boost, which amplifies all the voices and sounds to the max without zooming in the video.
Unboxing and setup Unboxing and setup HTC U12+ overview After taking HTC U12+ out of the box, familiarize yourself with the location of the card tray, controls, and sensors. 1. Notification LED 2. Proximity and light sensor 3. Microphones 4. VOLUME UP button 5. VOLUME DOWN button 6. POWER button 7. HTC BoomSound Hi-Fi edition speakers 8. USB Type-C™ connector 9. Edge Sense area 10. nano SIM and storage card tray 11.
Unboxing and setup § Before use, check all the items in the box and make sure there's no damage to any of the items. § Use the case if it's provided in the box or purchase one that's designed for HTC U12+ to help protect your phone from accidental bumps and scratches. Also make sure the case doesn't block the Edge Sense area. § If you want to use a screen protector, don’t cover and block the proximity and light sensor. Purchase a screen protector designed for HTC U12+.
Unboxing and setup Inserting the nano SIM and microSD cards § Use a standard nano SIM card. A modified card that is thicker than the standard nano SIM card will not fit properly on the tray and may damage the card slot. § The microSD™ card is optional and sold separately. 1. Hold the phone face up. 2. Insert the tip of the tray eject tool that came with your phone—or a small bent paperclip— into the tray eject hole.
Unboxing and setup 4. Do the following to place your nano SIM and microSD cards into the tray: With the gold contacts facing down, place your nano SIM and microSD cards into the SIM and SD holders of the tray. Make sure to align the cut-off corner of the nano SIM card to the notch on the holder. 5. When reinserting the tray, make sure it is facing up so that your cards don't fall out. With the outer card holder between your fingers, steadily slide the tray all the way into the slot. 6.
Unboxing and setup Using the protective case Use the case that’s provided in the box to help protect your phone from accidental bumps and scratches. Place the phone into the protective case, top side first. Then press the four corners until the case clicks into place. To remove the case, take it off from the bottom corner.
Unboxing and setup Charging the battery Before you turn on and start using HTC U12+, it is recommended that you charge the battery. § If the battery has been fully drained, you may need to charge HTC U12+ for several minutes before powering it on. § Use HTC's power adapter and USB Type-C cable to charge the battery. When the battery power is too low, make sure to use the power adapter to charge, not the USB cable connection with your computer. 1.
Unboxing and setup Switching the power off 1. If the display is off, press the POWER button to turn it back on. 2. Press and hold the POWER button for a few seconds. 3. Tap Power off on the options menu. You can also go to Settings, and then tap System Shut down Power off. Setting up your phone for the first time When you switch on your HTC phone for the first time—or after you've done a factory reset—you’ll need to set it up.
Unboxing and setup Adding your social networks, email accounts, and more You can sync contacts, calendars, and other information from your social networks, email accounts, and online services on HTC U12+. Depending on the account type, signing in to your online accounts lets you sync updates between HTC U12+ and the Web. 1. From the Home screen, swipe up and then tap Settings Accounts & sync. 2. Tap Add account. 3. Tap the account type you want to add. 4.
Unboxing and setup 3. If prompted, choose how you want to show notification content when your phone is locked, and then tap Done. 4. Tap Register face data, and then read the tips and reminders. 5. Tap Next and follow the onscreen instructions to scan your face. 6. Tap Turn on to enable Face Unlock. Face Unlock is less secure since your phone could be unlocked by someone or something that contains or looks like your image.
Unboxing and setup Adding a fingerprint the first time 1. From the Home screen, swipe up and then find and tap Settings Fingerprint scanner. 2. Tap Add fingerprint. If you haven't already set up a screen lock, you'll be asked to choose and set up a backup pattern, PIN, or password for unlocking your phone. See Setting a screen lock on page 163. 3. If prompted, choose how you want to show notification content when your phone is locked, and then tap Done. 4. Touch the fingerprint scanner or tap Start. 5.
Unboxing and setup Water and dust resistant HTC U12+ is water and dust resistant and has an IP68 rating as defined in the International Standard IEC 60529. With the nano SIM/microSD slot covered and closed tightly, this phone is water resistant if it is briefly submerged by accident in fresh water less than 1.5 meter deep and no longer than 30 minutes at room temperature.
Unboxing and setup § Any liquid besides tap water such as alcohol, juices, and condiments § Sand If the phone is exposed to fresh water, make sure to dry it thoroughly. To avoid damaging the phone, do not charge when contaminants are present or the USB port is not completely dry. In these circumstances, do not connect any external device. Never use a hair dryer to dry wet parts of the phone. The power adapter and accessories are not water resistant.
Pressure-sensitive buttons and Edge Sense Pressure-sensitive buttons and Edge Sense Do's and don'ts with pressure-sensitive buttons In addition to Edge Sense, which makes the phone sensitive to how you squeeze or hold it in your hand, HTC U12+ also uses pressure-sensitive buttons. Unlike conventional mechanical buttons, you'll feel vibration feedback when you press the POWER and VOLUME buttons. 1. VOLUME UP 2. VOLUME DOWN 3.
Pressure-sensitive buttons and Edge Sense What is Edge Sense? § The help content here is based on the following Edge Sense version: 2.00.1x. § Before using Edge Sense, see Do's and don'ts with Edge Sense on page 30 for some important reminders. § When available, download the latest version of HTC Edge Sense from Google Play Store to enjoy add-on features. With Edge Sense, you can launch apps and perform other actions by doing special gestures on your phone such as squeezing.
Pressure-sensitive buttons and Edge Sense In addition to the above, you can customize squeeze gestures to perform certain actions in an app. See Assigning in-app actions to squeeze gestures on page 34. Double-tap gesture Double-tap either the lower-left or lower-right side using your thumb, depending on which hand you usually use to hold your phone. Try touching the area with more surface of your thumb to more easily trigger the double-tap feature.
Pressure-sensitive buttons and Edge Sense Edge Sense also has the squeeze and hold gesture. To set it up, see Enabling the squeeze and hold gesture on page 31. Do's and don'ts with Edge Sense To enjoy the many benefits of Edge Sense, here are a few things to keep in mind when you're using it: § For the short squeeze and squeeze and hold gestures, set different squeeze force levels to accurately trigger the right action or app.
Pressure-sensitive buttons and Edge Sense Taking camera shots using Edge Sense Instantly launch the camera and begin taking shots with a squeeze of your phone. Check and make sure to download the latest HTC Edge Sense and Camera app versions from Google Play Store. Squeeze the lower sides of your HTC phone to open the Camera app, and then squeeze again to take a photo. Squeezing your phone will open the Camera app in the last capture mode you were using.
Pressure-sensitive buttons and Edge Sense Changing the actions assigned to squeeze gestures In Edge Sense, you can customize its squeeze gestures to do different actions or launch different apps. 1. From the Home screen, swipe up and then tap Settings Edge Sense. 2. Tap Set short squeeze or Set squeeze & hold action, depending on which type of gesture you want to customize. 3. Choose your preferred action or app.
Pressure-sensitive buttons and Edge Sense Assigning another voice assistant app to Edge Sense You can set Edge Sense to use another voice assistant app that you downloaded from Google Play Store. 1. From the Home screen, swipe up and then tap Settings Edge Sense. 2. Tap Set short squeeze, Set squeeze & hold action, or Set double tap action, depending on which type of gesture the default voice assistant is currently assigned to. 3. Tap Launch default voice assistant Assist app. 4.
Pressure-sensitive buttons and Edge Sense § To see all the default apps with predefined actions, your phone needs to be connected to the Internet and these apps must already be installed on your phone. Also, you need to tap In-app squeeze Add more in-app options and then tap Agree the first time you use the in-app options feature. § Most of the default apps are not selected. You need to select them to enable their squeeze gestures.
Pressure-sensitive buttons and Edge Sense Changing in-app actions Whether it's the default apps or your own customized apps. you can change the in-app actions that are assigned to their squeeze gestures. 1. From the Home screen, swipe up and then tap Settings Edge Sense. 2. Tap In-app squeeze, and then tap the app you want to make adjustments to. 3. Choose whether to make adjustments to the Short squeeze or Squeeze & hold gesture. 4.
Pressure-sensitive buttons and Edge Sense 5. Drag the slider to adjust the double-tap sensitivity. 6. Press to save your setting. If you've set double-tapping to open Edge Launcher, your phone can detect which side you doubletap on and display Edge Launcher on the same side. For instance, Edge Launcher will appear on the left side if you double-tap the lower left side of your phone. For more details, see Opening Edge Launcher on page 38.
Pressure-sensitive buttons and Edge Sense Turning Edge Sense on or off You can turn Edge Sense on or off in Settings. 1. From the Home screen, swipe up and then find and tap Settings. 2. Tap the Edge Sense On/Off switch to turn it on or off. You can also turn Edge Sense on or off in Quick Settings.
Pressure-sensitive buttons and Edge Sense Opening Edge Launcher For single-handed operation of your phone, use Edge Launcher to quickly launch apps, call or send messages to your contacts, and turn certain quick settings on or off. Edge Launcher can only be opened through Edge Sense. Assign it first to the short squeeze, squeeze and hold, or double-tap gesture. See Enabling the squeeze and hold gesture on page 31 and Edge Sense double-tap gesture on page 35. 1.
Pressure-sensitive buttons and Edge Sense Adding apps, quick settings, and contacts Add your favorite apps and quick settings to the Edge Launcher. You can also add the phone numbers of your frequent contacts so you can call or send them messages quicker. 1. To open Edge Launcher, squeeze the lower sides of your phone, or double-tap with your thumb. 2. Swipe up or down the dial to find empty slots where you can add new items to Edge Launcher. 3. Tap to open the Edit Edge Launcher screen. 4.
Pressure-sensitive buttons and Edge Sense Adjusting the Edge Launcher position To make Edge Launcher within easy reach of your thumb so you can navigate it with one hand, you can move it and expand its size. 1. To open Edge Launcher, squeeze the lower sides of your phone, or double-tap with your thumb. 2. Drag the dial to the left if you want Edge Launcher to appear on the left side of the screen. Or drag it to the right to move it back to the right edge of the screen. 3. Tap wider.
Your first week with your new phone Your first week with your new phone Navigation Bar Use the available action buttons on the Navigation Bar to perform frequently-used actions by using just one hand. Swap in and out action buttons to suit your needs. Here's what you can do on the Navigation Bar: § Tap to hide the Navigation Bar. § On some screens, you cannot hide the Navigation Bar. § When in full screen, swipe up from the bottom of the screen to show the Navigation Bar.
Your first week with your new phone Customizing the Navigation Bar Change the buttons shown on the Navigation Bar and even rearrange the order. A Navigation Bar panel can have up to 5 buttons. 1. From the Home screen, swipe up and then tap Settings Personalize. 2. Tap Change navigation buttons. 3. You can: § Add a button to a panel by dragging a button that's below the line to one of the panels. § Rearrange the button order by dragging a button to its new position on a panel.
Your first week with your new phone Using One-handed mode In certain large-screen phones, navigating the screen single-handedly may not be easy. Switch to One-handed mode so you can make the screen smaller within easy reach. 1. To switch to One-handed mode, do one of the following: to the Navigation Bar. See Customizing the § Add the One-handed mode icon Navigation Bar on page 42. Then tap on the Navigation Bar. § In Settings Display & gestures, turn on One-handed mode. Then tap Navigation Bar.
Your first week with your new phone § POWER button and onscreen HOME button Press and hold the POWER button until your phone vibrates, and then tap Navigation Bar while still pressing the POWER button. on the § Screenshot button Swipe to the second panel of the Navigation Bar, and then tap . § Edge Sense Set one of the squeeze gestures to capture screenshots. See Changing the actions assigned to squeeze gestures on page 32. Another option is to set the double-tap gesture to capture screenshots.
Your first week with your new phone Sleep mode Sleep mode saves battery power by putting HTC U12+ into a low power state while the display is off. It also stops accidental button presses when HTC U12+ is in your bag. Switching to Sleep mode To turn off the display and switch to Sleep mode, briefly press the POWER button. You can also double-tap the lock screen. HTC U12+ also automatically goes into Sleep mode when it’s left idle for a while.
Your first week with your new phone Getting to know your settings Want to change the ringtone, set up a Wi-Fi® connection, or add your accounts? Do this and more in Settings. 1. Open Settings from the Apps screen or Notifications panel: § From the Home screen, swipe up and then find and tap Settings. § From the Home screen, tap , and then find and tap Settings. § Swipe down from the top of the screen and then tap . 2.
Your first week with your new phone Customizing Quick Settings You can remove, replace, or rearrange the tiles in Quick Settings. 1. With two fingers, swipe down from the top of the screen to open Quick Settings. 2. Tap and do one of the following: § Press and hold a tile, and then drag it to your desired position. § Press and hold a tile, and then drag it down under the Drag to add tiles section to hide it from the Quick Settings panel.
Your first week with your new phone Motion gestures Use motion gestures to mute HTC U12+, lower the ring volume, and more. Lift phone to auto answer a call To automatically answer an incoming call, lift the phone and look at the screen first to see who's calling before you hold it to your ear. You can turn this feature on or off. In Settings Call, select or clear Auto answer calls. Flip to mute If your phone is facing up when a call comes in, turn the phone over to mute it.
Your first week with your new phone Increase ring volume automatically while phone is in your pocket or bag Pocket mode makes HTC U12+ recognize when your phone is in your bag or pocket and raise the ring volume so that you can hear it in noisy environments. You can turn this feature on or off. Go to Settings, tap Sound or Sound & notification. Tap Advanced, and then tap Pocket mode On/Off switch. Motion Launch Motion Launch is a combination of a motion gesture followed by a finger gesture.
Your first week with your new phone 1. Lift the phone in portrait orientation. 2. Immediately double-tap the screen. Waking up and unlocking Go from sleep mode and unlock HTC U12+ to the last screen you were using without pressing the POWER button. If you've set up a screen lock with credentials, you'll be asked to provide your credentials first before HTC U12+ unlocks. 1. Lift the phone in portrait orientation. 2. Immediately swipe up from the bottom half of the screen.
Your first week with your new phone 1. Lift the phone in portrait orientation. 2. Immediately swipe left from the right side of the screen. Waking up to HTC BlinkFeed Go from sleep mode to HTC BlinkFeed without pressing the POWER button. If you've set up a screen lock with credentials, you'll be asked to provide your credentials first before HTC U12+ unlocks. 1. Lift the phone in portrait orientation. 2. Immediately swipe right from the left side of the screen.
Your first week with your new phone Launching the camera Go from sleep mode to the Camera app without pressing the POWER button. 1. Lift the phone in portrait orientation. 2. Immediately swipe down twice on the screen. If you've set up a screen lock with credentials, you'll be asked to provide your credentials when you exit the Camera app.
Your first week with your new phone Notifications panel Notification icons inform you of new messages, calendar events, alarms, and activities in progress such as files downloading. When you see notification icons, open the Notifications panel to check out details of the notifications that you've received. To open the Notifications panel, slide down from the top of the screen. Or just swipe down anywhere on the Home screen. § Tap the notification to open the corresponding app.
Your first week with your new phone Turning icon badges on or off Some apps may show a dot when they have notifications, You can choose to show or hide the dot on the app icons. 1. From the Home screen, swipe up and then tap Settings Apps & notifications. 2. Tap Notifications. 3. Tap the On/Off switch next to the Allow icon badges option to turn it on or off. Managing app notifications You can choose which types of app notifications to mute, block, or override your Do Not disturb settings. 1.
Your first week with your new phone Entering text The keyboard becomes available when you tap a text field in an app. § Tap the keys on the onscreen keyboard to enter letters and numbers, as well as punctuation marks and symbols. § Tap to enter an uppercase letter. Tap twice to turn on caps lock. § Press and hold keys with gray characters at the top or bottom to enter numbers, symbols, or accented letters. Some keys have multiple characters or accents associated with them.
Your first week with your new phone § Switch to landscape mode.With two fingers, swipe down from the status bar and check if Auto rotate is turned on. Open the app you need, and then tap a text field to show the keyboard. Turn your phone sideways to bring up a bigger keyboard. You can then tap Split. § Resize or reposition the keyboard. Open the app you need, and then tap a text field to show the keyboard. Tap , and then tap Resize. Drag any of the border arrows to resize your keyboard.
Your first week with your new phone Enabling smart keyboard options Turn on the keyboard's advanced features to help you type faster, such as contextual prediction, auto-correction, and more. 1. From the Home screen, swipe up and then tap Settings Language & keyboard. 2. Tap Virtual keyboard TouchPal - HTC Sense Version Smart input. 3. Select the options to enable.
Updates Updates Software and app updates Download and install software updates for the latest performance enhancements, bug fixes, and security improvements. HTC U12+ can check and notify you if there’s a new update available. You can visit www.htc.com/us/go/htc-software-updates/ for news and details about your phone's software updates. Some app updates are available from HTC or your mobile operator, and you'll receive notifications on your phone when there are new updates.
Updates Checking for updates manually Turn on mobile data or connect HTC U12+ to a Wi-Fi network before you check for updates. 1. From the Home screen, swipe up and then find and tap Settings. 2. Tap System About phone Software updates. 3. Tap Check now. Installing a software update When HTC U12+ is connected to the Internet and there's a new software update available, the update notification icon appears in the status bar. 1.
Updates 4. On the Updates tab, you'll see the list of apps that have updates available. 5. Tap Update beside the app you want to update. Tap Update All if you want to update all the apps. In Google Play Store, tap Store to update your apps.
Home screen layout and fonts Home screen layout and fonts Adding or removing a widget panel § You won't be able to add a new widget panel if you've already reached the maximum limit. § HTC BlinkFeed always appears as the first panel (if it's not removed). A widget panel cannot be added before HTC BlinkFeed. 1. On HTC BlinkFeed or any widget panel, slide two fingers together to customize the Home screen. 2. Tap . 3. To add a new widget panel, swipe left until you see the icon, and then tap it. 4.
Home screen layout and fonts 3. Swipe left or right until you see the panel that you want to use as your main Home screen. 4. Tap Set as home. 5. Press . Pressing from an app will first return you to the last panel you were in. Just press go to your main Home screen. again to Setting your Home screen wallpaper Choose from the available wallpapers, or use any photo you've taken with the camera. You can only change the wallpaper while in Classic home screen layout. 1.
Widgets and shortcuts Widgets and shortcuts Launch bar The launch bar gives you one-touch access to commonly used apps and other shortcuts. You can replace the apps on the launch bar with the ones you often use. § You can only customize the launch bar while in Classic layout. § If you're using the Freestyle layout, you will only see the launch bar on the lock screen. Icons displayed will be the same ones you have in the Classic layout. 1.
Widgets and shortcuts 4. Scroll through the widgets, or tap to search for a specific widget. 5. Press and hold a widget, and then drag it to a widget panel you want to add it to. Changing the widget settings You can modify basic settings of some widgets. 1. Press and hold a widget on your Home screen, and then drag it to . 2. Customize the widget settings. Resizing a widget Some widgets can be resized after you've added them to your Home screen. 1.
Widgets and shortcuts 3. Tap the folder window’s title bar, and then enter a new folder name. 4. Add more apps into the folder. Tap , select your apps, and then tap Done. You can also add shortcuts to settings or information to a folder. Add a shortcut first to a widget panel, and then drag it over to the folder. Removing items from a folder 1. On the launch bar or widget panel, tap a folder to open it. 2. Press and hold an app or shortcut in the folder, and then drag it out to .
Sound Sound Tuning your HTC USonic earphones Experience music tuned to your ears when you use your HTC USonic earphones with HTC U12+. The earphones will scan your ears to determine the output level that best suits you. The HTC USonic earphones can only be used with HTC U12+ and other compatible HTC phones supporting HTC USonic. 1. Plug your HTC USonic earphones into the phone, and then put the ear buds into your ears. 2.
Sound Turning Active Noise Cancellation on or off Active Noise Cancellation tunes out distracting and annoying background noise. It is turned on by default after you've created your personal audio profile for the first time. With the HTC USonic earphones plugged in, hear music, videos, or games clearly without needing to turn up the volume in loud environments. When you don't need Active Noise Cancellation, you can turn it off.
Sound 5. If you want to add a ringtone, tap from. and then choose where you want to add the ringtone 6. When you're done selecting your ringtone, tap Apply. Changing your notification sound Make sure the volume is on. 1. From the Home screen, swipe up and then tap Settings Sound. 2. Tap Advanced Default notification sound, and then select one from the list. 3. Tap Apply. Setting the default volume 1. From the Home screen, swipe up and then tap Settings Sound. 2.
Taking photos and videos Taking photos and videos HTC Camera Take great photos and videos with the camera. For your convenience, there's more than one way to launch the Camera app. § If you've set up Edge Sense, just squeeze the lower sides of the phone anytime—whether the display is on or off. For details, see What is Edge Sense? on page 28 and Taking camera shots using Edge Sense on page 31. § On the Home screen, tap the camera icon to open the Camera app.
Taking photos and videos Turning the camera flash on or off Tap the flash icon to choose a flash setting. When using or , the camera intelligently sets the best flash brightness for your photo. In Selfie Photo mode, you can also tap the flash icon to turn the screen flash on or off. Using the volume buttons for capturing In the Camera app, you can set the VOLUME buttons to function as the shutter release or zoom controls. 1. On the Home screen, tap the camera icon to open the Camera app. 2.
Taking photos and videos Capture mode settings You can change the settings for some of the capture modes such as Photo or Video mode. Select a mode and then you'll see the available settings for the mode. Setting Description Available in which modes Set the photo quality and aspect ratio. Photo / Selfie Photo /Pro Cycle through the time settings to set the self-timer or turn off the self-timer. See Taking photos with the self-timer on page 75 for details.
Taking photos and videos Zooming HTC U12+ has both optical zoom and digital zoom capabilities. Zooming is not available in some modes. § Optical zoom Tap the zoom knob to switch to 2.0x optical zoom. Tap it again to change back to 1.0x. Optical zoom is available only in Photo mode. Tapping the zoom knob while in Video or other modes switches to 2.0x digital zoom. § Auto zoom To zoom steadily and automatically when recording video, do the following: 1.
Taking photos and videos In portrait orientation, drag the knob to the right to zoom in or to the left to zoom out. In landscape orientation, drag the knob up or down to zoom in or out. The farther you drag the knob on the zoom bar, the faster the zoom speed. § To set the magnification ratio, do the following: 1. Press and hold the zoom knob, and then release your finger when the magnification ratio bar appears. 2.
Taking photos and videos 5. Tap on the dark area to brighten it, or tap on the overexposed area to make it darker. To fine tune further, you can manually adjust the exposure by dragging your finger up and down. 6. When you're ready to take the photo, tap phone. . Or simply squeeze the lower sides of your Taking a photo 1. On the Home screen, tap the camera icon to open the Camera app. 2. Switch to Photo mode, if you're not in this mode. See Choosing a capture mode on page 70 for details. 3.
Taking photos and videos Taking photos with the self-timer When you use the self-timer, the Camera app counts down before taking the shot. You can set the countdown time. 1. On the Home screen, tap the camera icon to open the Camera app. 2. Choose the capture mode you want to use. See Choosing a capture mode on page 70 for details. 3. Tap to set the countdown time. 4. To start the timer, tap . Or simply squeeze the lower sides of your phone. The camera takes the photo after the countdown.
Taking photos and videos § Make sure you're not moving the camera when taking a photo, especially in low light conditions. Hold the phone steady and don't move the camera while taking RAW photos in Pro mode. § You can control image noise by adjusting the ISO, shutter, and exposure settings of your camera. Use Pro mode to tweak these, and save up to three different manual photography settings. See Manually adjusting camera settings on page 83.
Taking photos and videos 6. Pose and frame yourself on the Viewfinder screen. 7. To take your selfie automatically, look at the front camera, and then stay still until the white box turns green on the Viewfinder screen. Unflipping photo selfies When you view yourself on the Viewfinder screen, your selfie is actually a mirrored image. Here's what to do if your captured photo looks flipped and is not the mirrored image. 1. Switch to Selfie Photo mode.
Taking photos and videos Taking photos in Bokeh mode With Bokeh mode, you can take photos with a nice blurred background. Blur the background automatically, or manually adjust the blur level before taking the shot. § To get a nice blurred background in your shots, the ideal distance between you and your subject is 50 to 200 cm. § You need to be in a well-lit environment to use Bokeh mode. § Some features such as zooming, flash, touch autofocus, and continuous shooting are not available in Bokeh mode.
Taking photos and videos Editing photos taken in Bokeh mode After capturing in Bokeh mode, you can edit your photos to adjust the background blur. You can even change the focus to another subject or area in your photo. 1. After capturing, tap the small image thumbnail to open your photo with the bokeh effect. Or open the Photos app to find and open your photo. Photos taken in Bokeh mode are marked with the icon. 2. Tap Bokeh Mode Editor. 3.
Taking photos and videos 4. When ready, tap to start recording. Make sure not to cover the microphones when holding your phone. 5. Do one of the following: § If Audio Boost is off, zoom in to magnify your subject and manually increase the volume. See Zooming on page 72. The green mic level at the center indicates how amplified your subject's audio becomes as you zoom. § If Audio Boost is on, you're recording the subject you're facing at the maximum volume.
Taking photos and videos Recording video in 3D Audio or high resolution audio Choose to record videos, including selfie videos, with 3D Audio or high-resolution audio. Some things to know about high resolution audio: § It's only available when the video quality is set to HD (720p) or higher. § You can't pause when recording video with this type of audio. § Videos with this type of audio are saved in MKV (Matroska video) file format. 1. On the Home screen, tap the camera icon to open the Camera app. 2.
Taking photos and videos Taking a photo while recording a video—VideoPic 1. On the Home screen, tap the camera icon to open the Camera app. 2. Switch to Video or Selfie Video mode. See Choosing a capture mode on page 70 for details. 3. Tap to start recording. 4. While recording, tap 5. Tap whenever you want to capture a still shot. to stop recording. Adding stickers to your shots Add fun stickers when capturing shots of friends, family, or your selfies.
Advanced camera features Advanced camera features Choosing a scene Instead of manually adjusting the camera settings, you can select a scene with predefined settings that best matches the environment you're capturing. 1. On the Home screen, tap the camera icon to open the Camera app. 2. Switch to Pro mode. See Choosing a capture mode on page 70 for details. 3. Tap § and then choose a preset scene. Select: when capturing nightscape such as a city skyline or street with city lights.
Advanced camera features 4. To save the adjustments as a custom setting, tap Save. To use one of your custom settings, tap , or ) to use. 5. To change a setting back to auto, tap or , select Custom 1, 2, or 3, and then tap , and then select the custom setting ( , . 6. When you're ready to take the photo, tap .
Advanced camera features Taking a panoramic photo Get a wider shot of landscapes in one sweep. Some camera features are not available when you’re in Sweep panorama mode, such as zooming. 1. On the Home screen, tap the camera icon to open the Camera app. 2. Switch to Panorama mode. See Choosing a capture mode on page 70 for details. 3. When you're ready to take the shot, tap . 4. Pan left or right in either landscape or portrait view.
Advanced camera features 6. While holding your phone steadily, slowly swivel left or right on the phone's axis until you see the white capture box move to the side panel of the panorama overlay. The capture box turns green and you'll hear a shutter sound as the photo is taken. 7. Then, slowly swivel to the opposite side until you see the white capture box move to the other side of the panorama overlay. The capture box turns green and you'll hear a shutter sound as the photo is taken.
Advanced camera features Taking a super wide-angle panoramic selfie If you have more friends or scenery to capture, set the Selfie Panorama mode to Widest to stitch five photos instead of three. Some camera features are not available when you’re in Selfie Panorama mode, such as zooming. 1. On the Home screen, tap the camera icon to open the Camera app. 2. Switch to Selfie Panorama mode. See Choosing a capture mode on page 70 for details. 3. Tap , and then tap . 4.
Advanced camera features Recording videos in slow motion Relive high speed action bit by bit and add a touch of suspense to your videos. Audio is recorded when you're in this mode, but will only be available when video is played back in normal speed. 1. On the Home screen, tap the camera icon to open the Camera app. 2. Switch to Slow motion mode. See Choosing a capture mode on page 70 for details. 3. Tap to start recording. 4. To stop recording, tap .
Phone calls Phone calls Making a call with Smart dial You can either dial a number directly, or use Smart dial to quickly place a call. Smart dial searches and calls a stored/synced contact or a number from your call history. 1. On the Home screen, tap the phone icon to open the Phone app. 2. Enter the phone number or first few letters of the contact’s name to see matching contacts. 3. To see all the numbers and contacts that match, tap the number (for example, 8 matches). 4.
Phone calls Keeping your phone number private You can choose to hide your phone number from the person you're calling. 1. On the Home screen, tap the phone icon to open the Phone app. 2. Dial the number or press and hold a call entry and tap Edit number before calling. 3. Press and hold # and tap Hide number for this time. 4. Place your call. Speed dial Use Speed dial to call a phone number with a single tap. 1. On the Home screen, tap the phone icon to open the Phone app. 2.
Phone calls Muting the ringing sound without rejecting the call Do one of the following: § Press the VOLUME DOWN or VOLUME UP button. § Press the POWER button. § Place HTC U12+ face down on a level surface. If Flip to mute option in Settings Sound Advanced is set to Mute once, HTC U12+ will still ring when there are subsequent incoming calls. Returning a missed call You'll see the missed call icon in the status bar when you miss a call. 1.
Phone calls Switching between calls If you’re already in a call and you accept another call, you can switch between the two calls. 1. When you receive another call, tap Answer to accept the second call and put the first call on hold. 2. To switch between the calls, tap the person you want to talk to on the screen. Turning the speakerphone on or off during a call To decrease potential damage to your hearing, do not hold HTC U12+ to your ear when the speakerphone is on. § On the call screen, tap .
Phone calls Call History Use Call History to check missed calls, your dialed numbers, and received calls. 1. On the Home screen, tap the phone icon to open the Phone app. 2. Swipe right to go to the Call History tab. 3. Do one of the following: § Tap a name or number in the list to call. § Press and hold a name or number in the list to display the options menu. § Tap to display just a particular type of call such as missed calls or outgoing calls.
Phone calls Home dialing When you're on a trip abroad, it's easy to dial friends and family from home. Your home country code is automatically added when you call your contacts while roaming. But when manually entering a phone number to call, you need to enter a plus (+) sign and country code before the number. Using a roaming service may incur additional charges. Check with your mobile operator for rates before using a roaming service. Changing the default country code for Home dialing 1.
Google Photos Google Photos What you can do on Google Photos Here are some of the things you can do when using Google Photos on your phone. § View, edit, and share the photos and videos you've taken on your phone. You can also access the media files previously backed up to your Google Account. § To select photos and videos, press and hold a thumbnail to select one. Tap a date to select all the media files under it.
Google Photos Editing your photos 1. From the Home screen, swipe up and then find and tap Photos. 2. Tap a photo thumbnail to view it in full screen. 3. Tap , and then do any of the following: § Tap to adjust the brightness, color, and more. § Tap to apply a filter to the photo. § Tap to rotate or crop the photo. 4. While you're editing, press and hold the photo to compare your changes to the original. 5. After making your adjustments, tap Save.
Google Photos Changing the playback speed of a slow motion video Adjust the playback speed of a selected section of a slow motion video. You can only change the video playback speed of videos captured using slow motion in the Camera app. 1. From the Home screen, swipe up and then find and tap Photos. 2. Find and tap the thumbnail of slow motion video to view it in full screen. Slow motion videos are marked with the icon on the thumbnail. 3. Tap the screen to see the onscreen controls. 4.
Google Photos Adding a Hyperlapse effect on a regular video 1. From the Home screen, swipe up and then find and tap Photos. 2. Find and tap the thumbnail of a video to view it in full screen. You cannot add a Hyperlapse effect on a video that was captured using hi-res audio. 3. Tap Edit in Zoe. You may be prompted to download the Zoe app from the Google Play Store. 4. Tap Create a Hyperlapse video. 5. Move the left and right sliders to divide your video into sections. 6.
SMS and MMS SMS and MMS Sending a text message (SMS) 1. From the Home screen, tap 2. Tap , and then find and tap Messages. . 3. Enter a contact name or mobile number in the To field. 4. Tap the area that says Add text or your signature if you've set it. 5. Enter your message. 6. Tap § Tap to send the message. to save the message as a draft. § There is a limit on the number of characters for a single text message (displayed above ).
SMS and MMS Resuming a draft message If you switch to another app or if you receive an incoming call while composing a text message, the message is automatically saved as a draft. 1. From the Home screen, tap , and then find and tap Messages. 2. Tap a draft message, and then edit the message. To see all draft messages in one place, tap 3. Tap , and then tap Filter Drafts. to send the message.
SMS and MMS 8. After adding an attachment, tap attachment. 9. Tap Tap to see options for replacing, viewing or removing your to send the message. to save the message as a draft. Sending a group message Group messaging makes it easy to send a message to multiple contacts all at once. You can choose to send a group SMS or group MMS. Group MMS may incur extra data fees. 1. From the Home screen, tap , and then find and tap Messages. 2. Tap . 3. Tap , and then select multiple recipients. 4.
SMS and MMS Forwarding a message 1. From the Home screen, tap , and then find and tap Messages. 2. Tap a contact (or phone number) to view the exchange of messages with that contact. 3. Tap a message, and then tap Forward. Moving messages to the secure box You can move private messages to the secure box. You will need to enter a password to read these messages. § The secure box does not encrypt messages. § Messages stored on a nano SIM card cannot be moved to the secure box. 1.
SMS and MMS § To remove messages or contacts from the block box, press and hold the contact (or phone number) and tap Unblock. § To completely discard future messages from blocked contacts, tap then clear the Save block message option. Settings General, and Copying a text message to the nano SIM card 1. From the Home screen, tap , and then find and tap Messages. 2. Tap a contact or phone number to display the exchange of messages with that contact. 3.
Contacts Contacts Your contacts list The People app lists all contacts you've stored on HTC U12+ and from online accounts you're logged in to. Use the People app to easily manage communications with people that matter to you. 1. From the Home screen, tap , and then find and tap People. 2. On your contacts list, you can: § View your profile and edit your contact information. § Create, edit, find, or send contacts. § Tap a contact photo to find ways to quickly connect with the contact.
Contacts 5. Tap or the current photo to change your contact photo. 6. Tap . Filtering your contacts list When your contacts list gets long, you can choose which contact accounts to show. 1. On the People tab, tap Phonebook. 2. Choose the accounts that contain the contacts you want to display. 3. Press . Finding people Search for contacts stored on HTC U12+, your company directory if you have an Exchange ActiveSync account, or social networks you've signed into. 1.
Contacts How do I add an extension number to a contact number? While creating a new contact or editing a contact's details in People, you can add an extension number to their number so you can skip the voice prompts when calling. 1. After entering the number of the main line, do one of the following: § Tap P to insert a pause before the phone dials the extension number. To insert a longer pause, enter P several times. § Tap W to be prompted to confirm the extension number. 2.
Contacts Getting in touch with a contact 1. From the Home screen, tap , and then find and tap People. 2. Tap a contact's photo (not the name), and then choose how you want to get in touch with that contact. For more ways of getting in touch with your contact, tap an icon below the contact photo. Importing or copying contacts Importing contacts from your nano SIM card 1. From the Home screen, tap 2. On the People tab, tap , and then find and tap People. Manage contacts. 3.
Contacts Copying contacts from one account to another You may not be able to copy contacts from certain social network accounts. 1. On the People tab, tap Manage contacts. 2. Tap Copy contacts, and then choose a contact type or online account to copy from. 3. Select a contact type or account you want to save to. Merging contact information Avoid duplicate entries by merging contact information from different sources, such as your social network accounts, into one contact.
Contacts Sending contact information 1. From the Home screen, tap , and then find and tap People. 2. On the People tab, do one of the following: To send Do this Someone's contact information Press and hold the name of the contact (not the icon or photo), and then tap Send contact as vCard. Your contact information Press and hold My profile, and then tap Send my profile. 3. Choose how you want to send the vCard. 4. Select the type of information you want to send. 5. Tap Send.
Contacts Sending a message or email to a group You will be charged for each text message sent. For example, if you send a message to a group of five people, you will be charged for five messages. 1. On the Groups tab, tap the group you want to send a message or email to. 2. Go to the Group action tab. 3. Choose if you want to send a group message or group email. Editing a group 1. On the Groups tab, press and hold the group, and then tap Edit group. 2. You can: § Change the group name.
Contacts Organizing your private contacts 1. On the People tab, tap Manage contacts Private contacts. 2. To add contacts to the private contacts list, tap then tap Save. , select the contacts you want to add, and 3. To remove private contacts from the list, tap Remove private contact, select the contacts you want to remove, and then tap Remove.
Activity Reader Activity Reader Want to hear voice notifications on your headset? HTC U12+ has the Activity Reader feature that can read out certain notifications to you when you have a wired or Bluetooth headset connected. § Activity Reader currently supports English and is available in the U.S. only. § To connect a 3.5mm headset, you need to use the HTC USB-C Digital to 3.5mm Audio Jack Adapter. You can purchase the adapter on the HTC website. § Not all Bluetooth headsets are supported.
Activity Reader 1. Emergency alert messages 2. Incoming calls 3. Calendar events 4. SMS messages from your contacts Turning Activity Reader on Activity Reader is off by default. Open the Notifications panel or go to Settings to turn this feature on and choose the types of voice notifications you want to hear. 1. Connect your wired or Bluetooth headset to your phone and put it on. Depending on the type of headset, you'll see or displayed in the status bar. 2.
Activity Reader When are notifications not read out by Activity Reader? Notification type Scenarios Incoming calls When your phone is not in Vibrate mode while you're using a wired headset. Messages and calendar events § When messages are from phone numbers that are not stored in your contacts. § When a call is in progress. When there's an incoming text message, your phone will only play a notification sound and will not read out the message content.
HTC Alexa HTC Alexa What is HTC Alexa? The help content here is based on the following app version: 1.20.1x. HTC Alexa transforms your phone into an Alexa-capable device. Alexa is a cloud-based voice service that can search for information, play music, provide weather forecasts and news, and more. The more you use Alexa, the better it learns your information needs, speech patterns, vocabulary, and personal and location preferences. Setting up HTC Alexa You need an Amazon account to use HTC Alexa.
HTC Alexa Using HTC Alexa HTC Alexa answers questions, assists in voice shopping, provides news, and more. 1. Do any of the following: § Use the assigned Edge Sense gesture to launch HTC Alexa. If your phone has a screen lock, you'll need to unlock the screen before HTC Alexa launches. § From the Home screen, swipe up and then find and tap HTC Alexa. HTC Alexa launches. 2. Ask a question or say a command. Try: § "Find me the nearest dog park.
Battery Battery Tips for extending battery life How long the battery can last before it needs recharging depends on how you use HTC U12+. Try out some of these tips to help increase battery life. Use the power management features § Turn Power saver mode and Extreme power saving mode on in Settings. § Monitoring your battery usage helps identify what's using the most power so you can choose what to do about it. For details, see Checking battery usage on page 119.
Battery Manage your apps § Battery optimization helps extend battery standby time. See Battery optimization for apps on page 120. § Install the latest software and application updates. Updates sometimes include battery performance improvements. § Uninstall or disable apps that you never use. Many apps run processes or sync data in the background even when you're not using them. If there are apps that you don't need anymore, uninstall them.
Battery Using power saver mode Power saver mode helps to increase battery life. It reduces the usage of phone features that drain the battery such as location services and mobile data. 1. From the Home screen, swipe up and then find and tap Settings. 2. Tap Battery. 3. Tap the Power saver On/Off switch to turn power saver mode on or off.
Battery 3. Tap Show full device usage or Show app usage, and then tap an item to check how it's using the battery. 4. If you see the Manage battery usage section while viewing battery use details, you can tap the option underneath it to adjust settings that affect battery usage. Another way to check the battery usage per app is to go to Settings, and then tap Apps & notifications App info. Tap the app you want to check, and then tap Battery.
Storage Storage Freeing up storage space As you use HTC U12+, you'll accumulate data and fill its storage capacity over time. Here are some tips on how to free up phone storage space. Manage photos and videos § After taking continuous camera shots, keep only the best shot. Discard the rest, if you don't need them. § After editing a photo or trimming a video, the original file is kept. Delete original files or move them elsewhere, such as to your computer.
Storage Move apps to the storage card Third-party apps that you've downloaded and installed can be moved to the storage card if you've set up the card as internal storage. See Moving apps and data between the phone storage and storage card on page 123 and Moving an app to or from the storage card on page 124. Types of storage Starting from Android 6.0, there have been some changes on how and where downloaded apps and their data can be stored.
Storage After setting up the storage card as internal storage, the card can only be used on HTC U12+ where it has been formatted. Setting up your storage card as internal storage When you insert a storage card that has not been used on HTC U12+ before, the card will be mounted as removable storage by default. If the storage card is new or doesn't have content you want to keep, you can format the storage card to use it as internal storage for HTC U12+.
Storage 3. Tap Migrate data. 4. Tap Move. § Screenshots will also be migrated. § When you take new photos or videos, capture new screenshots, or download new files after the migration, they will be saved to the new storage location. Moving an app to or from the storage card When you're running out of phone storage space, you can move a downloaded app and its data to the storage card if the card has been set up as internal storage.
Storage 4. To select or deselect files: § Press and hold a file to select it. To select more files, tap each file. § Tap a file to deselect it. § To select all files, tap 5. Tap Select all. , and then tap Copy to or Move to. 6. Tap to open the slideout menu, and then choose the type of storage where to copy or move to, and then open the destination folder. 7. Tap Copy or Move. Copying files between HTC U12+ and your computer You can copy your music, photos, and other files to HTC U12+.
Storage Unmounting the storage card When you need to remove the storage card while HTC U12+ is on, unmount the storage card first to prevent corrupting or damaging the files in the storage card. If your storage card is used as internal storage and there are apps that were moved to the card, you will not be able to open these apps after unmounting the card. 1. From the Home screen, swipe up and then tap Settings Storage. 2.
Transfer Transfer Ways of getting content from your previous phone Depending on the operating system in your old phone, choose the proper method of getting its content onto HTC U12+. From an Android phone There are two ways you can do: § Use your Google Account to back up and restore data. Back up your old phone to your Google Account first. When you set up HTC U12+ for the first time, sign in to your Google Account and restore your old phone's data to HTC U12+. § Use the HTC Transfer Tool.
Transfer 3. Choose whether to transfer from an HTC Android phone or other Android phone. 4. On the Get content from another phone screen, tap Next. 5. Follow the steps shown on HTC U12+ to download the HTC Transfer Tool to your old phone, install it, and open the tool. 6. When you see a PIN on your old phone, make sure the same PIN also appears on HTC U12+ before you continue. If the PIN code doesn't appear, tap Retry on your old phone.
Backup and reset Backup and reset Backing up HTC U12+ Automatically back up HTC U12+ to Google Drive so you can restore content such as app data and settings after a factory reset or when restoring your data on another HTC phone. 1. From the Home screen, swipe up and then tap Settings System Backup. 2. Make sure Back up to Google Drive is turned on. 3. Tap App data, and then check that Automatic restore is turned on.
Backup and reset Restoring your wallpaper from your old phone may depend on screen resolution compatibility of both your old phone and HTC U12+. Backing up contacts and messages If you want to separately back up contacts and text messages on HTC U12+, here are some tips on how to export or import them. Backing up your contacts 1. From the Home screen, tap 2. On the People tab, tap , and then find and tap People. Manage contacts. 3.
Backup and reset 3. To help protect your data, set a password for your backup. Be sure to remember this password. You'll need to enter it again when restoring messages. If you don't need a password, select Do not password protect this backup. 4. Enter a name for your backup file, and then tap OK. Backing up text messages by email § You need to set up your email account in the HTC Mail app. § Text messages in the secure box and blocked messages will not be backed up.
Backup and reset Resetting network settings Reset the network settings when you're having problems connecting HTC U12+ to your mobile data or Wi-Fi network and Bluetooth devices. 1. From the Home screen, swipe up and then tap Settings System Reset. 2. Tap Network settings reset. 3. Tap Reset settings. 4. Tap Reset settings. Resetting HTC U12+ (Hard reset) If HTC U12+ has a persistent problem that cannot be solved, you can perform a factory reset (also called a hard reset or master reset).
Installing and removing apps Installing and removing apps Getting apps from Google Play Store Google Play Store is the place to go to find new apps for HTC U12+. Choose from a wide variety of free and paid apps ranging from productivity apps, entertainment, to games. To purchase apps and other content on Google Play Store, you can use the payment methods from your Google account. When you make your first purchase, your selected payment method will be added to your Google account.
Installing and removing apps Restoring apps from Google Play Store Upgraded to a new phone, replaced a lost one, or performed a factory reset? Restore apps that you previously downloaded. 1. On the Home screen, swipe up and then find and tap Play Store. 2. Tap to open the slideout menu. 3. Tap My apps & games and swipe to the Library tab. 4. Tap Install next to the app you want to restore. For more details, refer to the Google Play Store help.
Working with apps Working with apps Accessing your apps There are two easy ways to access your app list. § Swipe up on the Home screen. § Tap on the HTC BlinkFeed or Home screen. Arranging apps You can arrange and rearrange the apps on the Apps screen. 1. From HTC BlinkFeed or any widget panel, tap 2. Tap . , and then choose how to arrange apps, such as alphabetically. 3. Select Custom if you want to rearrange or group apps into folders. Showing or hiding apps in the Apps screen 1.
Working with apps 3. Press and hold an app or folder, and then do one of the following: § Drag the app or folder to another position on the same page. Wait until you see the occupying icon move away before releasing your finger. § Drag the app or folder to the 4. When you're done, tap or arrow to move it to another page. . Removing apps from a folder Custom. 1. On the Apps screen, tap 2. Tap Rearrange apps. 3. Tap the folder to open it. 4.
Working with apps Switching between recently opened apps When using different apps on your phone, you can easily switch between the apps you've recently opened. Press to see your recently-opened apps. § To go back to an app, flip through the cards to find the app and tap it. § To remove an app, drag it left or right. § To remove all of the apps, tap Clear all. Or, press twice to quickly switch between two most recently used apps.
Working with apps Using picture-in-picture Keep a small window of the video you're watching or a supported app onscreen while you do other things on the phone. Not all apps support picture-in-picture. 1. Open a supported app, such as a video player or video call app, and start the video. Display the video in full screen. 2. Press . The video continues to play in a small window at the bottom-right corner of the screen. 3.
Working with apps Controlling app permissions When you open apps the first time, you'll be prompted to grant them permissions to access certain data or features, such as contacts or the microphone. This gives you more control over which apps have authorized access. § If you suspect a certain app of being malicious or requesting unnecessary permissions, you should choose Deny to protect your phone.
Working with apps Disabling an app Apps, even if not used often, may be running in the background and downloading data. If an app cannot be uninstalled, you can disable it. 1. From the Home screen, swipe up and then find and tap Settings. 2. Tap Apps & notifications. 3. Tap App info. 4. Tap the app, and then tap Disable. You can also press and hold an app on the Home screen or Apps screen, tap Disable.
HTC apps HTC apps Boost+ Use Boost+ to tune your phone's performance, improve battery consumption, clear junk files, and manage the apps on the phone. Learn more about Boost+ by going to http://www.htc.com/support/ apps/boost-plus/. HTC BlinkFeed Get the latest news about your interests with HTC BlinkFeed. Choose which sources, such as social media or news, show up on your feed. Learn more about HTC BlinkFeed by going to http:// www.htc.com/support/apps/blinkfeed/.
HTC apps Mail The Mail app is where you read, send, and organize email messages from one or more email accounts that you’ve set up on your phone. Learn more about Mail by going to http://www.htc.com/ support/apps/mail/. Weather Use the Weather app and widget to check the current weather and weather forecasts for the next few days. Learn more about Weather by going to http://www.htc.com/support/apps/weather/. Clock Get more from the Clock app than just the regular date and time.
Internet connections Internet connections Turning the data connection on or off Turning your data connection off saves battery life and money on data charges. You need a 4G/LTE plan to use your operator's 4G/LTE network for voice calls and data services. Check with your operator for details. 1. Open the full Quick Settings panel. See Using Quick Settings on page 46. 2. Tap the Mobile data tile to turn the data connection on and off.
Internet connections Data Saver Data Saver helps you limit cellular data costs by restricting background data usage. You can also set applications to always have access to a data connection—such as your email app—to be ignored by Data Saver. 1. From the Home screen, swipe up and then find and tap Settings. 2. Tap Network & Internet Data usage. 3. Tap Data saver and then tap the On/Off switch to turn it on or off. 4.
Internet connections Viewing the data usage of apps 1. From the Home screen, swipe up and then find and tap Settings. 2. Tap Network & Internet Data usage. 3. Tap Mobile data usage. 4. Scroll down the screen to see a list of apps and their data usage info. 5. Tap an app to see more details. Wi-Fi connection To use Wi-Fi, you need access to a wireless access point or “hotspot”.
Internet connections Connecting to a Wi-Fi network via WPS If you're using a Wi-Fi router with Wi-Fi Protected Setup (WPS), you can connect HTC U12+ easily. 1. Turn Wi-Fi on, and check the list of detected Wi-Fi networks. See Turning Wi-Fi on or off on page 145. 2. Scroll down to the bottom of the list of available Wi-Fi networks and tap Wi-Fi preferences Advanced WPS Push Button. To use the Wi-Fi Protected Setup (WPS) PIN method, tap Wi-Fi preferences Advanced WPS Pin Entry. 3.
Internet connections § Install security certificates. § Enter your login credentials. § Download and install a required VPN app, if you're connecting to a secured enterprise network. Contact your network administrator for details. Also, HTC U12+ must first establish a Wi-Fi or data connection before you can start a VPN connection. Adding a VPN connection You must first set a lock screen PIN, password, or pattern before you can use credential storage and set up the VPN. 1.
Internet connections Installing a digital certificate Use client and Certificate Authority (CA) digital certificates to enable HTC U12+ to access VPN or secured Wi-Fi networks, and also to provide authentication to online secure servers. You can get a certificate from your system administrator or download it from sites that require authentication. § You must set a lock screen PIN or password before installing a digital certificate.
Internet connections 5. Tap Manage users to set a limit to the number of users who can connect to your Wi-Fi hotspot. 6. Tap the Portable Wi-Fi hotspot On/Off switch to turn it on. HTC U12+ is ready to be used as a Wi-Fi hotspot when you see on the status bar. To help minimize security risks, use the default security settings and set a strong and unique password. Sharing your phone's Internet connection by USB tethering No Internet connection available for your computer? No problem.
Wireless sharing Wireless sharing What is HTC Connect? With HTC Connect®, wirelessly stream music or video from your phone to your speakers or TV by just swiping up the screen with 3 fingers. Learn more about HTC Connect and which devices the phone can connect to by going to http://www.htc.com/support/apps/htc-connect/. Turning Bluetooth on or off 1. From the Home screen, swipe up and then tap Settings Device connection. 2. Tap the Bluetooth On/Off switch to turn the Bluetooth connection on and off.
Wireless sharing Reconnecting a Bluetooth headset Normally, you can easily reconnect your headset by switching on Bluetooth on HTC U12+, and then turning on the headset. However, you might have to connect manually if your headset has been used with another Bluetooth device. 1. Turn Bluetooth on and check the list of paired devices. See Turning Bluetooth on or off on page 150. 2. Tap the headset’s name in the Paired Devices section. 3.
Wireless sharing 6. When a file is transferred, a notification is displayed. Slide the Notifications panel down, and then tap the relevant notification. 7. Tap the received file to view it. Using NFC With built-in NFC (near field communication) on HTC U12+, you can share content to another NFC-capable mobile device in an instant. The availability of NFC varies by phone model, region, and country.
Wireless sharing Beaming content Make sure that both devices are unlocked and have NFC turned on. If the other device has an Android Beam™ option, make sure it is also turned on. 1. While viewing the content that you want to share, hold HTC U12+ and the other phone back to back. Make sure that the NFC area (shaded part) of HTC U12+ and the other phone's NFC area are close to one another. Experiment by slightly moving the phones until a connection is made. 2.
Common settings Common settings Do not disturb mode Use Do not disturb mode to reject calls, and silence audible alerts and notifications, but still keep a data connection available. 1. With two fingers, swipe down from the top of the screen to open Quick Settings. 2. Tap . If necessary, swipe to the next screen. 3. Tap Total silence, Alarms only, or Priority only depending on if you want to allow exceptions.
Common settings Blocking visual disturbances You can set Do not disturb mode to block visual disturbances such as pop up notifications. 1. From the Home screen, swipe up and then tap Settings Sound. 2. Tap Advanced Do Not Disturb preferences Block visual disturbances. 3. Tap the On/Off switches to choose whether to block visual disturbances when the screen is on and off.
Common settings Rule Settings Event rule § Select a calendar you want to make the rule for. § Set a condition for the type of reply. § Select a Do Not Disturb preferences level. You can turn an automatic rule on or off by tapping the On/Off switch when viewing the details of the rule. Location settings Some apps use your location to provide information that you need. Choose a location mode to use based on how accurate you want these apps to determine your location. 1.
Common settings 3. Tap a clock style you want to use. 4. Tap Settings options, and do the following: § Select Motion launch to show Smart display when you lift up the phone while the screen is off. § Select Always on if you want Smart display to be shown when the screen is off. To use lesser battery power, set the schedule when to show Smart display. § You can turn off Smart display by tapping its On/Off switch.
Common settings Airplane mode When you enable Airplane (Flight) mode, all wireless radios on HTC U12+ are turned off, including the call function, data services, Bluetooth, and Wi-Fi. When you disable Airplane mode, the call function is turned back on and the previous state of Bluetooth and Wi-Fi is restored. § You can manually turn Bluetooth and Wi-Fi back on after enabling Airplane mode. § If USB tethering is turned on, enabling Airplane mode turns it off.
Common settings Screen brightness Screen brightness level can be automatically adjusted or manually set. 1. From the Home screen, swipe up and then tap Settings Display & gestures. 2. Use Automatic brightness to automatically adjust the screen brightness depending on your lighting environment. This feature is turned on by default. If you want to manually set the screen brightness, tap the Automatic brightness On/Off switch to turn it off. 3. Tap Brightness level, and then drag the slider.
Common settings Touch sounds and vibration Some people like the sound or vibration feedback they get when touching the screen, and some don't. You can turn on or off various types of touch sounds and vibration on HTC U12+. § Touch tones when tapping the phone dial pad § Touch sounds when tapping onscreen items § Screen lock sounds § Pull-to-refresh sounds § Vibration when pressing navigation buttons § Touch sound and vibration when tapping the keyboard Turning touch sounds and vibration on and off 1.
Common settings 4. Tap OK to set the added language as your new default display language, or No (just add to list). 5. To remove languages from the list, tap to remove. Remove and then select the languages you want You can also press and hold next to the language you want, and drag it to the beginning of the list to set it as your display language. Glove mode Turn Glove mode on so that the touch screen responds more accurately when you're wearing gloves. 1.
Security settings Security settings Assigning a PIN to a nano SIM card You can help to protect the nano SIM card by assigning a Personal Identification Number (PIN). Make sure you have the default PIN provided by your mobile operator before continuing. 1. From the Home screen, swipe up and then tap Settings Security & location. 2. Depending on the phone model, do the following: § Single SIM model: Tap SIM card lock. § Dual SIM model: Select which card you want to assign a new PIN to. 3.
Security settings Setting a screen lock Help protect your personal information and help prevent others from using HTC U12+ without your permission. Choose to set a screen lock pattern, numeric PIN, or other means of locking your phone. You'll be asked to unlock the screen every time HTC U12+ is turned on or when it’s idle for a certain period of time. 1. From the Home screen, swipe up and then tap Settings Security & location. 2. Under Device security, tap Screen lock. 3.
Security settings Turning the lock screen off Rather not have to unlock your phone every time you wake it up? You can turn the lock screen off in Settings. It is recommended that you have a screen lock to help secure your phone from unwanted access. 1. From the Home screen, swipe up and then tap Settings Security & location. 2. Under Device security, tap Screen lock. 3. Enter or confirm your lock screen, and then tap None Yes, remove. To turn lock screen on again, tap Screen lock again to set one.
Accessibility settings Accessibility settings What accessibility features are available on HTC U12+? HTC U12+ comes with features and settings that allow easy access and use of apps and functions. Improve screen readability If you have low vision, take advantage of these features to help improve screen readability. § Increase the font and display size, use color inversion and color correction, or enable highcontrast text using the Accessibility settings. § Turn magnification gestures on.
Accessibility settings § Select Hearing aids to enable hearing aid compatibility that amplifies your phone's in-call volume § Select Sidetone to receive controlled feedback through the phone's earpiece, helping you modulate your voice so that it's neither too loud nor too soft. Use your voice You can use your voice to perform an action on HTC U12+. § Call a contact using your voice. See Making a call with your voice on page 89. § Search for information on the Web using Google Assistant.
Accessibility settings 3. Tap Magnify with triple tap or Magnify with button, and then read or listen to the instructions on how to use it to zoom in or out. 4. Tap the On/Off switch to turn the magnification gesture on or off. You can turn on both types of magnification gestures. Navigating HTC U12+ with TalkBack Use TalkBack if you need to navigate HTC U12+ by spoken feedback. When you touch the screen, HTC U12+ vibrates and gives you an audible response so you know what you are touching.
Accessibility settings Using TalkBack gestures When TalkBack and Explore by touch are turned on, the regular touch gestures are replaced by the TalkBack gestures. Media gestures such as 3-finger swiping may not be available when TalkBack gestures are enabled. Do one of the following: To Do this Open an item 1. Drag your finger on the screen to find and select the item. 2. Double-tap anywhere on the screen to open the item. Move an item 1. Drag your finger on the screen to find the item. 2.
Accessibility settings 3. Do one of the following: § To open the global context menu, use one finger to swipe down and right in one continuous movement. § To open the local context menu, use one finger to swipe up and right in one continuous movement. If you already changed the TalkBack shortcut gestures, check your TalkBack settings for the appropriate gesture. 4. Double-tap an item on the menu to select.
Accessibility settings Teletypewriter (TTY) mode TTY mode allows people who have hearing or speech impediments to communicate by telephone. HTC U12+ is compatible with select TTY phones. Contact your TTY phone manufacturer to see if the phone supports digital wireless transmission. HTC U12+ and the TTY phone connect using a special cable that may come with the TTY phone. If this cable was not provided with your TTY phone, contact your TTY phone manufacturer to purchase the connector cable.
Trademarks and copyrights Trademarks and copyrights ©2018 HTC Corporation. All Rights Reserved. HTC, the HTC logo, HTC BlinkFeed, HTC BoomSound, HTC Connect, HTC Sense, Motion Launch, VideoPic, Zoe, and all other HTC product and feature names are trademarks or registered trademarks in the U.S. and/or other countries of HTC Corporation and its affiliates.
Index Index A C Accounts - syncing 22 Airplane mode 158 Android Beam See NFC Apps - accessing apps 135 - app shortcuts 136 - arranging 135 - grouping into a folder 64, 135 - hiding or unhiding 135 - icons on Home screen 64 - installing 134 - installing from Google Play 133 - installing from the web 134 - multitasking 137 - on Home screen 64 - picture-in-picture 138 - recent apps 137 - restoring 134 - split-screen view 137 - uninstalling 134 - updating 59 Auto Selfie 76 Call history 93 Camera - 3D A
Index Copy - files 125 Copying - text 54 D Data connection - data roaming 144 - sharing 149 - turning on or off 143 - usage 143 Data transfer - from Android phone 127 - transferring contacts 128 Display - changing the time before the screen turns off 158 - screen brightness 159 - Sleep mode 45 display size 159 DNG RAW photos 84 Dust resistant 25, 26 E Edge Sense - voice assistant - typing with your voice with Edge Sense 32 - about 28 - customizing 32 - in-app options 33–35 - setting up 29 - squeeze
Index - Wi-Fi 145 - wireless router 148 Notifications - panel 53 K O Keyboard - entering text 55 - entering text by speaking 56 - speech recognition 56 Online accounts - adding accounts 22 - removing accounts 22 - syncing manually 22 - what can you sync with 22 L Language - system language 160 Location settings 156 Lock screen - answering a call 90 - rejecting a call 90 - turning the lock screen off 164 Low battery 117 Low storage 121 M P Pair a Bluetooth headset 150 Phone calls - blocking a c
Index Router See Wireless router Storage 122 Sweep panorama 85 S T Screen 45, 158, 159 - adjusting brightness 159 - changing the time before the screen turns off 158 - Sleep mode settings 158 Screen lock 163 SD card 17 Security - fingerprint 23 - security certificates 146 - setting a screen lock 163 self-timer 75 selfie - Auto Selfie 76 - Beauty Mode 76 - self-timer 75 Settings - About 58 - Accessibility 166 - display language 160 - Storage 122 Setup - contacts from old phone 128 - first-time setu
