User Guide

Sprint Worldwide Wireless Service 204
Self Check Error
A fault was detected with your phone. If this
error recurs, note the error and contact Sprint
Customer Service.
Self Check Fail
An operational fault was detected with your
phone. Note the numeric code, turn your
phone off, and contact Sprint Customer
Service.
Wrong PIN
You have entered an incorrect SIM PIN
number. You have only three attempts to enter
your PIN. After a third unsuccessful attempt,
your phone will be locked and you will have to
call Sprint Customer Service to have it
unlocked. Sprint sets the default to PIN off; if
you elect to enable the PIN then you will need
to contact Sprint for the default PIN and PUK.
PIN Blocked. Call Your Provider
An incorrect SIM PIN was entered three
consecutive times. You will be unable to send
or receive calls on your phone. Contact Sprint
Customer Service to obtain the PIN Unblocked
Key (PUK) code. Sprint sets the default to PIN
off; if you elect to enable the PIN then you will
need to contact Sprint for the default PIN and
PUK.
Insert SIM
Your SIM Card is not being detected. Please
check to ensure that you have inserted the
SIM Card.
Check SIM Card
Please check your SIM card to make sure it is
properly inserted.
Contact Sprint for Assistance
If you experience any issues with voice or data services while outside of the United States,
Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try
the following actions:
● First try powering your phone off and then back on; this will force your phone to
reregister with the network.