User Guide

Get Started 3
3. Plug the AC adapter into an electrical outlet. Fully charging a battery may take up to three hours.
Note: Use only the adapter and the USB cable that came with your phone to charge the battery. When
the battery power is too low, make sure to use the power adapter to charge, not the USB cable
connection with your computer.
Note: As a safety precaution, the battery may stop charging to avoid overheating.
Note: When you’re using the Internet and charging the battery, your phone may become warmer. This is
normal.
Note: To conserve energy, unplug the power adapter from the electrical outlet after you finish charging.
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated. Depending on
your account or how and where you purchased your phone, it may be ready to use or you may need to
activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically.
 When you turn the phone on for the first time and start the setup application, you should see
a Hands Free Activation screen, which may be followed by a PRL Update screen and a
Firmware Update screen. Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you’re swapping phones), you can activate on your computer online or directly
on your phone.
 Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your phone
 Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Touch Activate to override auto-activation and start the manual activation wizard.
• Follow the on-screen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for
assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727
from another phone.
Tip: Do not press the Power Button while the phone is being activated. Pressing the Power Button
cancels the activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.