User Guide

What can I do if the controller trackpad is oversensitive?
The hardware may be purchased separately from the Accessories tab on www.vive.com/
product/.
Check if there's a firmware update available for the controllers, and then follow the steps below to
re-calibrate a controller.
1. From your computer, open the SteamVR app.
2. Right-click , and then click Calibrate Controller.
3. Follow the onscreen prompts to complete the calibration process.
For more information, you may refer to the SteamVR Troubleshooting page.
What should I do if my controller won't turn on?
The hardware may be purchased separately from the Accessories tab on www.vive.com/
product/.
When a controller won't turn on, try the following methods to troubleshoot the problem:
§ Press and hold the System button for at least 5 seconds and see if the controller turns on.
§ Charge the controller using the other cable and adapter, and plug the adapter to a
different power outlet.
§ On the SteamVR dashboard, check if the controllers are detected. If controllers are
detected but the LED light is off, it may indicate an issue with the LED.
§ Check if you have a firmware update that failed. To recover from this error, see How do I
recover my controller after an interrupted update? on page 66.
The controller automatically turns off. What should I do?
The hardware may be purchased separately from the Accessories tab on
www.vive.com/
product/.
If you're experiencing problems with the controller, try these common solutions:
1. Make sure that the controller is charged.
2. Check that the status light on the controller shows as green, which means that it is paired
with the headset.
3. Plug the USB cable from the converter into another USB 3.0 port on the computer.
4. Manually update the USB driver on your computer. You can also download and install
official driver updates from the website of your motherboard or USB port manufacturer.
65 Controllers