VIVE Cosmos User guide
Contents Contents System requirements What's inside the box? 5 What are the system requirements? 5 Headset and headphones Headset 7 Headphones 25 Common solutions 37 Link box About the link box for VIVE Cosmos 38 Connecting the headset to your computer via the link box 39 Restarting the link box 39 Can I use older versions of the link box with VIVE Cosmos? 39 Can I use a laptop with VIVE Cosmos? 40 My computer monitor and headset are turned on but why can't I see anything? 40 Conve
Contents I can't complete the room setup. What should I do? 54 The headset and controllers are not being tracked properly.
About this guide About this guide We use the following symbols to indicate useful and important information: This is a note. It provides detailed information for setup, common questions, and what to do in specific situations. This is a tip. It will give you an alternative way to do a particular step or procedure that you may find helpful. This indicates important information that you need in order to accomplish a certain task or to get a feature to work properly. This is a warning.
System requirements System requirements What's inside the box? Your VIVE Cosmos comes with the following items, which you'll use to experience immersive VR environments: Main component Accessories VIVE Cosmos § Headset cable (attached) § Audio cable (attached) § Top strap (attached) § Face cushion frame with cushions (attached) § Cleaning cloth § On-ear headphones (attached) To use your own headphones with VIVE Cosmos, you'll need the replacement kit for headphones.
System requirements Component Minimum system requirements Recommended system requirements GPU NVIDIA® GeForce® GTX 970 4GB, AMD Radeon™ R9 290 4GB equivalent or better VR Ready graphics card. NVIDIA GeForce GTX 1070/Quadro P5000 equivalent or better, AMD Radeon Vega 56 equivalent or better VR Ready graphics card. Refer to AMD or NVIDIA's VR Ready website for a list of VR Ready graphics cards. Refer to AMD or NVIDIA's VR Ready website for a list of VR Ready graphics cards.
Headset and headphones Headset and headphones Headset About the VIVE Cosmos headset The headset is your window to the VR environment. The headset has cameras that are used for inside-out tracking. The cameras on the headset are sensitive. Do not cover or scratch the cameras. Front and side views 1. Side/tracking cameras 2. Dual cameras 3. Front cover 4. Headset band 5. Top strap 6. Headset cable 7.
Headset and headphones 8. On-ear headphone 9. Status light 10. Headset button Back and bottom views 1. Adjustment dial 2. Side cushion 3. Front pad 4. Mic 5. Visor 6. Nose rest 7. Interpupillary distance (IPD) knob 8. Face cushion frame 9. Face cushion 10. Back pad 11. Headset band Inner view (face cushion frame removed) 1. Front cover lock button 2. Headset cable 3. Audio cable 4. USB Type-C cable slot 5.
Headset and headphones Putting on the VIVE Cosmos headset Before wearing the headset for the first time, make sure to: § Peel off the protective film on the lenses. § Fully loosen the band and peel off the protective film starting from the left side of the band. 1. Detach the velcro fastener on the top strap, and then loosen the band by turning the adjustment dial counter-clockwise. 2. While holding the visor with one hand, pull up the band.
Headset and headphones 3. Hold the visor to your eyes. Adjust the position of the visor until you see a clear image inside the headset. 4. Pull down the headset band around the back of your head until you hear a click. The click indicates that the headset band has locked into place. When you pull down the band, make sure the headset cable is not caught in between the band and your head. Let the headset cable run straight down your back. 5.
Headset and headphones Make sure the visor faces straight ahead. If the band sits too low or high on the back of your head, the visor will be tilted. It will also be difficult to position the on-ear headphones properly on your ears. If there's light leakage around the areas of your nose or cheeks, adjust the position of the band. 6. Adjust the top strap until snug, and then fasten the velcro strap.
Headset and headphones If there's light leakage around the areas of your nose or cheeks, readjust the strap and reposition the band. Can I wear my prescription glasses while using VIVE Cosmos? Most glasses fit inside the headset. Make sure that no part of your glasses scratch the headset lenses. Adjusting the IPD on the headset Interpupillary distance (IPD) is the distance between the centers of your pupils.
Headset and headphones Flipping up the visor Quickly take a break from VR to check your surroundings. While wearing VIVE Cosmos, hold the visor with one or both hands, and then gently flip it up. To return it to its original position, tilt the visor down until it completely covers your eyes. If you wear large glasses, you may need to adjust the headset to sit higher on your head when flipping the visor up or down.
Headset and headphones Connecting a USB device to VIVE Cosmos You can connect a compatible USB Type-C device to VIVE Cosmos using a USB cable. 1. While holding the visor with one hand, pull up the band. 2. Detach the face cushion frame from the headset. To release the frame from its latches, gently pull on any side of the frame starting from the bottom, and then pull one side at a time on the top. Avoid pulling or squeezing on the sides of the face cushion frame to prevent damaging the frame. 3.
Headset and headphones 4. Align and push the tabs on the face cushion frame into their corresponding slots on the headset. Make sure to position the ridge of the face cushion frame below the headset, audio, and USB cables. You'll hear a click when the face cushion frame locks in place. 5. Connect the other end of the USB cable to USB Type-C device. Removing the face cushions You can remove the face cushions for cleaning.
2. Headset and headphones To reattach, align one end of the face cushion with the marker on the bottom part of the face cushion frame. Press down the face cushion against the outline of the frame, and then check that the other end of the face cushion lines up with the marker on the top part of the frame. Make sure that the velcro and adhesive strips attach firmly. Removing the front and back pads You can remove the front and back pads from the headset band for cleaning.
Headset and headphones Reattaching the front and back pads to the headset Always make sure that the front and back pads are attached to the headset. 1. While holding the visor with one hand, pull up the band. 2. Starting from the middle, align the front pad tabs with their corresponding slots on the band, and then press along the front pad. You may need to gently bend the ends of the front pad to align the outermost tabs with the slots on the band.
Headset and headphones Check that the headset cable strip is properly attached. For details, see Reattaching the headset cable strip to the back pad on page 18. You'll hear a click when the tabs are inserted. Make sure to minimize the gap between the pad and the band. Reattaching the headset cable strip to the back pad The fabric strip guides the headset cable, and is inserted on the back pad. 1.
Headset and headphones 3. Align the back pad tabs with their corresponding slots on the band, and then press along the back pad to reattach. You'll hear a click when the tabs are inserted. 4. Make sure to minimize the gap between the pad and the band.
Headset and headphones Detaching the top strap from the headset band If you want to, you can detach the top strap from the headset band. You'll need to first remove the front and back pads on the headset. For details, see Removing the front and back pads on page 16. 1. Starting from the rear of the headset band, pull down the strap to unhook it. 2. On the other end of the strap, pull down and out the strap to unhook it.
3. Headset and headphones Reattach the front and back pads to the headset. For details, see Reattaching the front and back pads to the headset on page 17. Attaching the top strap to the headset band For added comfort, attach the top strap before wearing the headset. You can adjust the top strap by using the velcro strip. You'll need to first remove the front and back pads on the headset. For details, see Removing the front and back pads on page 16. 1.
2. Headset and headphones Wipe in a circular motion from the center to the outer edges of the lenses. While cleaning the lenses, do not scratch the lenses nor disassemble other parts of the headset. Cleaning the face cushions 1. Before cleaning the face cushions, remove it first from the VIVE Cosmos headset. 2. When cleaning the face cushions, remember to: § Dampen a clean smooth cloth with cold water and gently wipe the area you want to clean. § Air dry at room temperature.
Headset and headphones § When not in use, store the headset in a cool, dark, and low humidity environment. § When not in use, store the headset with the lenses pointed away from direct sunlight. Failure to do so may damage the headset display. § When storing the headset, it is recommended to cover the lenses with the paper cover to help prevent accidental scratches.
Headset and headphones Replacing the front cover You can replace the front cover on the headset. 1. Slide down and hold the lock button inside the compartment to unlatch the front cover. 2. Pry open the front cover starting from the bottom right corner with the visor facing you. 3. Carefully pull out the front cover until it detaches from the visor. 4. Insert the tabs on the replacement front cover into the slots on the visor, and then press down on the front cover. 5.
Headset and headphones You'll hear a click when the front cover locks in place. What does the status light on the headset mean? The status light turns: § Green when the headset is in normal mode § Dim green when the headset is on standby § Red when the headset is in sleep mode § Flashing green when using camera pass-through mode. See Seeing real surroundings on page 60.
Headset and headphones Is the fit too loose or tight? In case you feel pressure around your temples, adjust the position of the on-ear headphones for a more comfortable fit. To do so, flip open the metal clasp on each headphone and reposition the headphone clip on the headset band.
Headset and headphones Detaching the on-ear headphones from the headset band To use your own headphones with VIVE Cosmos, you'll need the replacement kit for headphones. For details on how to get the kit, contact customer care. Before using your own earphones, you first need to detach the on-ear headphones from the headset band. 1. On the right side of the band, disconnect the audio plug from the audio cable connector. 2. Remove the side cushions and front pad from the headset band.
Headset and headphones Reattaching the on-ear headphones to the headset band You can reattach the on-ear headphones if you've used your own earphones with VIVE Cosmos. Before attaching the on-ear headphones to the headset band, do the following: 1. Remove the cable guides, screws, and rubber pad, which are part of the replacement kit for earphones, as well as the side cushions from the headset band. For details, see Detaching the cable guides from the headset band on page 35.
Headset and headphones 1. Audio cable guide 2. Rubber pad 3. Screws 4. Side cushions 5. Headset cable guide 6. Cable stopper 2. Flip open the metal clasps on the left and right on-ear headphones. Attaching the right on-ear headphone Attach the right headphone with the audio plug to the right side of the headset band. 1. Hook the headphone clip over the top of the band. The screw holes and line marker on the band are helpful guides for positioning the clip.
Headset and headphones 3. Make sure the audio cable runs under the band, and not over the top. Check that it isn't also wedged between the clip and the band. 4. Close the clasp around the band, and then snap into place. 5. Connect the audio cable connector to the headphone plug.
Headset and headphones Attaching the left on-ear headphone Attach the left headphone to the left side of the headset band. 1. Pin the headset cable along the cable guide on the left headphone. 2. Hook the headphone clip over the top of the band. The screw holes and line marker on the band are helpful guides for positioning the clip. While the clasp is loose, you can reposition the headphone clip for a more comfortable fit. Make sure that the other clip is similarly placed on its side of the band.
Headset and headphones 5. Make sure the audio cable runs under the band, and not over the top. Check that it isn't also wedged between the clip and the band. 6. Close the clasp around the band and snap into place. Attaching the headphone audio cable After the left and right on-ear headphones have been attached, attach the headphone audio cable to the headset band. 1. Remove the front pad from the headset band. For details, see Removing the front and back pads on page 16. 2.
3. Headset and headphones Reattach the front pad and side cushions to the headset band. Make sure that the side cushions cover the metal clasps on the band. Plugging in your earphones If you prefer, you can use your own earphones with VIVE Cosmos. To do this, you'll need the replacement kit for earphones. Contact customer care for details on how to order it. 1. Detach the on-ear headphones. For details, see Detaching the on-ear headphones from the headset band on page 27. 2.
Headset and headphones Attaching the cable guides to the headset band To use your own headphones with VIVE Cosmos, you'll need the replacement kit for headphones. For details on how to get the kit, contact customer care. Before plugging in your earphones, you need to attach the audio cable guide and headset cable guide to the headset band. The cable guides are included in the replacement kit for earphones.
Headset and headphones 6. Cable stopper 1. On the right side of the band, place the audio connector between the rubber pad and audio cable guide. Align the holes on the band, rubber pad, and audio cable guide, and then screw in place. 2. On the left side of the band, align the headset cable guide holes with the holes on the band, then screw in place. Make sure that the headset cable passes through the headset cable guide.
Headset and headphones 1. Side cushion 2. Screws 3. Rubber pad 4. Audio connector 5. Audio cable guide Detaching the headset cable guide You can remove the headset cable guide from the left side of the band 1. Remove the side cushion. 2. Remove the screws using a cross-shaped screwdriver (PH00). 3. Detach the headset cable guide.
Headset and headphones 1. Side cushion 2. Screws 3. Cable stopper 4. Headset cable guide Common solutions I can't place the on-ear headphones on my ears. What can I do? You can move the position of the headphones along the headset band so they can be placed on your ears. Flip open the metal clasp on each headphone and reposition it on the headset band. See Adjusting the fit of the on-ear headphones on page 25 for more details.
Link box Link box About the link box for VIVE Cosmos Use the link box to connect the headset to your computer. 1. Headset cable port 2. Power button 3. Power port 4. DisplayPort port 5. USB 3.
Link box Connecting the headset to your computer via the link box 1. Connect the DisplayPort cable, USB 3.0 cable, and power adapter cable on their corresponding ports on the link box. 2. Plug the power adapter into an electrical outlet. 3. Connect the other end of the USB 3.0 cable on a USB 3.0 port on your computer. 4. Connect the other end of the DisplayPort cable to the DisplayPort port on the graphics card of your computer where the monitor is also connected.
Link box Use only the link box as well as the power adapter that came with your VIVE Cosmos. Otherwise, you will encounter hardware compatibility issues. To check if the link box is for VIVE Cosmos, flip over the link box and check if the label is blue. Can I use a laptop with VIVE Cosmos? As long as your laptop meets the system requirements, you can use it with VIVE Cosmos.
Converter Converter About the converter for VIVE Cosmos Use the converter to connect the headset to your computer. If your VIVE Cosmos originally came with the link box, you can replace the link box with the converter. The converter can be purchased from the Accessories tab on https:// www.vive.com/product/ when it becomes available. 1 Headset cable port 2 Power port 3 DisplayPort cable 4 USB 3.
Converter Connecting the headset to your computer via the converter If your VIVE Cosmos originally came with the link box, you can replace the link box with the converter when it becomes available. 1. Connect the power adapter cable to its corresponding port on the converter for VIVE Cosmos. 2. Plug the power adapter into an electrical outlet. 3. Connect the opposite end of the USB 3.0 cable to a USB 3.0 port on your computer. 4.
4. Converter To verify that VIVE hardware are detected, restart the VIVE Console app on your computer. Can I use a laptop with VIVE Cosmos? As long as your laptop meets the system requirements, you can use it with VIVE Cosmos. If your laptop does not have a DisplayPort port but has a Mini DisplayPort port instead, you can use a Mini DisplayPort-to-DisplayPort adapter. If you require one, contact HTC customer care. A Mini DisplayPort-to-DisplayPort adapter may block another port on your laptop.
Controllers Controllers About the VIVE Cosmos controllers Use the controllers to interact with objects in the VR world. Front view 1. Joystick 2. VIVE button 3. MENU button 4. Y button 5. X button 6. B button 7. A button The MENU button on the left controller appears as a VIVE button when VIVE Cosmos was first released.
Controllers Back view 1. Right bumper 2. Right trigger 3. Grip button 4. Left bumper 5. Left trigger 6. Battery cover When you need to clean the controllers, simply wipe them down using the cleaning cloth provided in the box. Do not use organic solvents or acid-based liquids to clean the controllers.
Controllers Inserting the batteries into the controller Make sure that the included batteries have been inserted into both controllers before turning them on. It is highly recommended to use AA alkaline or NiMH rechargeable batteries for the controllers. 1. Gently push down on the remove it. icon near the top of the battery cover, then slide and lift to 2. Insert 2 AA alkaline batteries into the compartment. § Make sure that the positive and negative ends are facing the correct direction.
Controllers Removing the batteries from the controller 1. Gently push down on the remove it. icon near the top of the battery cover, then slide and lift to 2. Pull the tab in the battery compartment to remove the batteries. 3. Replace the battery cover. Attaching the lanyards to the controllers Using the lanyards may help prevent the controllers from accidentally being dropped; however, please do not fling or violently throw the controller as the lanyard may break. 1.
Controllers Turning the controllers on or off Right controller § To turn the controller on, briefly press the VIVE button. § To turn the controller off, press and hold the VIVE button for around 3 seconds. Left controller § To turn the controller on, briefly press the MENU button. § To turn the controller off, press and hold the MENU button for around 3 seconds. The MENU button on the left controller appears as a VIVE button when VIVE Cosmos was first released.
Controllers Pairing the controllers with the headset 1. On your computer, open VIVE Console. 2. Pair the right controller. a) From VIVE Console, click the right controller icon, and then click Pair new. b) Turn on the controller by briefly pressing the VIVE button. c) Press and hold the VIVE and B buttons at the same time then release to start pairing. d) When the pairing is successful, the blinking light turns solid. 3. Pair the left controller.
Play area Play area What is the play area? The play area sets the virtual boundaries of VIVE Cosmos. Your interaction with VR objects happens within the play area. VIVE Cosmos is designed for room-scale setup, but you can also use it if you have limited space or for stationary experiences. Planning your play area Before choosing your setup, make sure that you have enough space. Room-scale setup needs a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft).
Play area Choosing the play area Find a space that you will designate as the play area. For best results, do the following: § Move furniture and obstacles (such as pets, cords, and fragile items) away from the play area. § Keep your play area clean and safe. § Keep your room bright, but avoid setting up where there are large windows, mirrors, or reflectors. § Place your computer next to your play area. The headset cable extends around 5 m (16 ft 4 in) from your computer.
Play area Setting up the play area Set up a room-scale play area to enjoy an immersive VR experience. Or, you can choose to have a limited space or stationary experience only. 1. From your computer, open the VIVE Console app. 2. Click 3. Follow the on-screen instructions to complete the process. , and then select Room Setup. If you only want to have a stationary experience, select Limited space? in the step where you're asked to draw your play area boundaries.
Play area Resetting the play area 1. From your computer, open the VIVE Console app. 2. Click 3. Follow the prompts and on-screen instructions to complete the process. , and then select Room Setup. What is the recommended space for the play area? For room-scale setup, a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft) is required. There's no minimum for limited space (stationary experience). Can I include space occupied by furniture for the play area? It is not recommended to do so.
Play area inaccessible, even as connection to other websites seems normal. Please make sure that your network settings are correct, or ask your network administrator for support. I can't complete the room setup. What should I do? Check if you're using special characters (such as à or é) in your local Windows user name, which could cause the problem. As a workaround, you can add a new Windows account using basic Latin alphabet for your user name.
Play area Lack of tracking features in your room § When setting up VIVE Cosmos for the first time or if you moved your play area, look around your space while wearing the headset to gather information for better tracking accuracy. § Avoid room with plain walls. If the room has plain walls, attach some sticky notes or hang posters/pictures on the walls to add tracking features.
VIVE Reality System VIVE Reality System What is VIVE Reality System? Our software, reimagined. VIVE Reality System reimagines our core software experience for the age of spatial computing. Discover new content and unify your library in a new user-first home space. Make VR feel less like launching apps and more like stepping between worlds. What is Lens? Lens is your starting point in VR—just press the VIVE button on the right controller to bring it up.
VIVE Reality System Why am I seeing a "Sign In Required" message, what should I do? You need to be signed in to your VIVEPORT account to use Lens. Go to the computer where VIVE Cosmos is connected to and sign in to your VIVEPORT account. Launching titles from Lens Quickly sort, find, and launch titles from Lens. Sign in to your VIVEPORT account on the computer where VIVE Cosmos is connected to before opening Lens. 1. Press the VIVE button on the right controller to open Lens. 2.
VIVE Reality System In Origin, you can: § Explore the virtual space by teleporting. § Interact with objects. Launching Origin 1. Press the VIVE button on the right controller to open Lens. 2. On the left side of Lens, select Go to Origin. If you go to Origin while in an app, you'll exit that app. Exploring in Origin Move around in Origin by teleporting. 1. Use the joystick to aim at the location on the ground where you want to go. 2. Let go of the joystick to teleport to that spot.
Settings Settings Disabling Volume limit By default, Volume limit is turned on for safety reasons. If you feel that the volume of the plugged headphones or your own headphones is not loud enough for you even with the volume level set high, you can turn this setting off. Listening at a high volume for a long time may damage your hearing. 1. From your computer, open the VIVE Console app. 2. Click 3. Click the Volume limit On/Off switch to turn the setting off. , and then select Settings Audio.
Settings Seeing real surroundings See your real surroundings on the headset through the VIVE Cosmos cameras. 1. From your computer, open the VIVE Console app. 2. Click 3. You can choose to: , and then select Settings Camera. § Show your real surroundings by pressing the VIVE button on the right controller twice. § Automatically show real surroundings when you step over the play area boundary. While in VR, enable or disable the camera settings by going to Lens settings.
Settings Enabling motion compensation Turning on motion compensation helps keep the frame rate consistently high even if you have less-than-ideal computer specs. 1. From your computer, open the VIVE Console app. 2. Click 3. Click the Motion compensation On/Off switch to enable it. , and then select Settings Video. Some graphic cards may not support motion compensation. Updating the firmware Firmware updates may include improved functionality and bug fixes. 1.
Settings Joining the VIVE Cosmos beta program Opting in to the VIVE Cosmos beta program lets you receive preview builds and give feedback. Beta software may be unstable and not work as intended. 1. From your computer, open the VIVE Console app. 2. Click 3. Click the Beta program On/Off switch to enable it. When prompted, confirm whether to join the beta program or not. , and then select Settings Advanced. You can opt-out of the beta program anytime by turning the Beta program switch off.
Settings Error code Issue Steps to resolve issue 003 DisplayPort cable is 1. Make sure the DisplayPort cable is plugged in to the link disconnected or no box or converter and computer. video stream detected. 2. On your computer, go to Control Panel System and Security System. 3. Click Device Manager, and then click to expand the list under Universal Serial Bus controllers. 4. Right-click Generic USB Hub (there may be more than one with the same label), and then select Properties. 5.
Settings Error code Issue Steps to resolve issue 009 The USB cable must be 1. connected to a USB 3.0 or higher port on the 2. computer. Make sure the USB cable is connected to a USB 3.0 or higher port on the computer. If the USB cable is already connected to a USB 3.0 or higher port on the computer, try switching to a different USB 3.0 or higher port. 3. If the issue persists, on your computer, go to Control Panel System and Security System. 4.
Settings Error code Issue Steps to resolve issue 100 USB hub update failed. 1. From your computer, open the Device Manager. 2. Under Universal Serial Bus controllers, find and rightclick Generic USB Hub, and then select Properties. 3. Click the Details tab, and then select Hardware IDs from the drop-down list. 4. Under Values, find the following nodes: § VID: 0BB4, PID: 0315 § VID: 0BB4, PID: 0323 5.
Settings Error code Issue Steps to resolve issue 201 The headset display cannot be detected. Make sure that the headset cable is properly connected. Make sure the headset cable is properly connected. 202 Calibration data is lost. Contact customer care. For assistance on how to fix this, contact customer care. 203, 205, Oops! This should not Re-install the VIVE software. 206, 207 happen. Re-install VIVE software to fix this. 208 Update VIVE software Update both the VIVE software and firmware.
Settings Error code Issue Steps to resolve issue 218 The VIVE Cosmos 1. In Windows’ Privacy settings Camera, make sure camera is being used Allow apps to access your camera is enabled. Then, by another application. restart VIVE Console. 2. If the issue persists, check if the VIVE Cosmos camera is occupied by another Windows application. If yes, close the application using the camera, and then restart VIVE Console. 3. If the issue persists, restart your headset. 4.
Trademarks and copyrights Trademarks and copyrights ©2019 HTC Corporation. All Rights Reserved. VIVE, the VIVE logo, VIVEPORT, the VIVEPORT logo, HTC, the HTC logo, and all other HTC product and service names are trademarks and/or registered trademarks of HTC Corporation and its affiliates in the U.S. and other countries. Steam, the Steam logo and SteamVR are trademarks and/or registered trademarks of Valve Corporation in the U.S. and/or other countries.
Index Index B L Beta program 62 Lens - about 56 - launching titles 57 - settings 57 Link box - about 38 - connecting the headset 39 C Cable guides - attaching 34 - detaching 35 Camera pass-through 60 Capturing screenshots 59 Controllers - about 44 - battery level 49 - inserting the batteries 46 - pairing with the headset 49 - turning on or off 48 Converter - about 41 - connecting the headset 42 - restarting the converter 42 M Motion compensation 61 O Disabling volume limit 59 On-ear headphones
Index V VIVE Console - beta program 62 - Firmware update 61 - motion compensation 61 - screenshots 59 - see real surroundings 60 - Setting the power supply frequency 62 - troubleshooting 61 - volume limit 59 VIVE Reality System 56
