Service Delivery Instruction Manual

Work Product
• Report findings linked to the comparative cost of maintaining
the exterior of public buildings, parks and related public
domain open spaces, roads and right-of-way maintenance
– Current “city” delivered services
– Private Vendors
– Shared Services
• Other ancillary elements were investigated (e.g., purchase of
city-owned equipment, insurance, performance bonds, etc.)
• The study did not consider reviewing current procedures to
identify efficiencies in the delivery of services