Education services Finland and Baltic countries Terms and conditions

HPE Education Services Terms and Conditions
May 2018
b. Cancellation by Customers
i. For public / open enrollment classes, including HPE My Virtual Lab, student
cancellation or reschedule requests received by HPE fewer than 10 HPE business
days prior to the class start date will be subject to the full course fee. Example: if
your class begins on Monday you must cancel by the Monday two weeks previous.
ii. For private / dedicated classes, event cancellation requests received fewer than
10 HPE business days prior to the class start date will be subject to the full course
fee.
iii. Cancellations or refunds do not apply to any eLearning / WBT classes or
subscription services that include eLearning / WBT classes.
iv. HPE business days are Monday through Friday, excluding local HPE holidays.
6. Payments
a. HPE reserves the right to change course prices at any time. In the event of such
change, confirmed registrations will be honored at the original price. Registrations
confirmed by a purchase order within 30 days of a price increase will also be honored
at the original price.
b. Prices do not include sales, use, service, value added or like taxes or customs duties.
Such taxes and duties, when applicable, will be added to HPE's invoices. Further, if
class deliveries are requested outside of the original invoicing country, it may be
necessary for HPE to issue an invoice from the delivery country location.
c. All payments will be made within 30 calendar days of the date of invoice. These credit
terms are subject to HPE credit approval. HPE may change credit terms upon
reasonable notice at any time when, in HPE’s opinion, Customer’s financial condition,
previous payment record, or the nature of Customer’s relationship with HPE so
warrants.
d. When Customer has otherwise purchased a volume discounted education package,
Customer may utilize such package for fulfillment of payment obligations for orders
issued hereunder; provided, however sufficient credits must exist to pay in full for all
HPE Education Services that will be delivered pursuant to the order. If additional
credits are needed, Customer may purchase such credits from HPE or an authorized
HPE reseller prior to the commencement of the HPE Education Services or provide
another valid method of payment for the difference. If Customer provides such other
method of payment the volume discount will not apply.
7. Intellectual Property
a. All Course Materials provided for use throughout the course, including those available
through a subscription are the copyrighted works of HPE or the original content
provider. Unless otherwise set forth in the SOW, the Course Materials are provided
for the sole use of the person attending classes and may not be used by any other
person and may not be reproduced, distributed or modified without the written
permission of HPE.
b. HPE will defend or settle any claim against Customer regarding the HPE Education
Services, to the effect that HPE knowingly infringed a patent, utility model, industrial
design, copyright, trade secret, mask work or trademark in the country where such
HPE Education Services are delivered; provided however that Customer promptly
notifies HPE in writing of the claim, and Customer cooperates with HPE in, and
grants HPE sole control of, the defense or settlement.