StoreEver Command View for Tape Libraries Software

QuickSpecs
HPE StoreEver Command View for Tape Libraries Software
Service and Support, HPE
Pointnext operational services and Warranty Information
Page 5
HPE Pointnext operational services Services are sold by HPE and Hewlett Packard Enterprise
Authorized Service Partners:
• Services for customers purchasing from HPE or an enterprise reseller are quoted using HPE
order configuration tools.
• Customers purchasing from a commercial reseller can find HPE Pointnext operational services
Services at:
http://www.hp.com/go/lookuptool
Recommended
Services
HPE Foundation Care 24x7 connects you to Hewlett Packard Enterprise 24 hours a day, seven days a
week for assistance on resolving issues - hardware onsite response within four hours and software call
back within two hours after opening your case. Three years’ coverage recommended with HPE
Pointnext operational services Service.
eSupport
HPE eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HPE support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
• Access to self-solve tools (including search technical knowledge base)
• Efficient logging and tracking of support cases
• Collaboration with other business and IT professionals
• Download of patches and drivers
• Access to diagnostic tools
• Proactive notification of relevant information
Access to certain features of the support portal requires an HPE service agreement. To access the
support portal, visit http://www.hpe.com/support
HPE Insight Remote Support software delivers secure remote support for your Hewlett Packard
Enterprise servers and Storage, 24 X 7, so you can spend less time solving problems and more time
focused on your business. You can have your systems remotely monitored for hardware failure using
secure technology that's been proven at thousands of companies around the world. In many cases, you
can avoid problems before they occur.
Customer Technical
Training
Consider education as an integral part of your strategy to get the best return on investment for your
HPE storage solution. Hewlett Packard Enterprise offers a variety of training courses on storage
software, networking, archiving and disk storage systems. Our classes are available in many delivery
modalities from traditional instructor-led courses at one of our 80 training centers worldwide to on-site
training customized to your needs or online. http://www.hp.com/learn/storage
HPE Services Awards
HPE Services continues to be recognized for service and support excellence by customers, partners,
industry organizations and publications around the world. Recent honors and awards reflect our
services team's dedication, technical expertise, professionalism and uncompromising commitment to
customer satisfaction. For a list of all our awards, please visit
http://h20219.www2.hp.com/services/cache/433028-0-0-225-121.htm
Additional Services
Information
For more information about HPE Pointnext operational services Services for Storage, please visit:
http://www.hpe.com/services/storage
If you have specific questions, contact your local HPE representative. Contact information for a