StoreEver Command View for Tape Libraries Software

QuickSpecs
HPE StoreEver Command View for Tape Libraries Software
Service and Support, HPE
Pointnext operational services and Warranty Information
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4
Warranty and Services
Included with the
Product
Hewlett Packard Enterprise warrants only that the Software media will be free of physical defects for a
period of ninety (90) days from delivery.
For more information about HPE's Global Limited Warranty and Technical Support, visit:
http://www.hpe.com/storage/warranty
For increased uptime, productivity and ROI -HPE Pointnext operational services packaged
services for Storage
These days, you need to get the most out of your storage investment-
you can't afford not to. When you
buy HPE storage products and solutions, it's also a good time to think about what levels of service and
support you may need. To help take the worry out of deploying, designing, maintaining, and managing
your environment, we've designed a portfolio of service options that are as: flexible, reliable and
scalable as your storage. Unlike storage-only vendors, we take a holistic approach to your entire
environment, bridging storage, servers, blades, software and network infrastructures with our HPE
Pointnext operational services packaged services for Storage.
Protect your business beyond the warranty
When it comes to robustness and reliability, standard warranties on today's computing equipment have
matured just as the technologies have matured. Good news on some fronts-but also a source of
potential problems and subsequent consequences that come from depending on standard warranties
alone. Standard warranty protects against product defects and some causes of downtime- but not the
business. By using a standard approach to warranty uplifts, such as HPE Pointnext operational services
Services, you can reduce downtime risks and be more certain of operational consistency for both
mission-critical and standard business computing. Simply put, HPE Pointnext operational services
Services normalize the warranty of combined products - helping you proactively guard against
unplanned downtime.
Extending warranties with HPE Pointnext operational services Services
For cost-effective upgrading or extending your standard warranty, HPE Pointnext operational services
Services offer a suite of standard reactive hardware and software support services that are sold
separately, or combined as with our Support Plus and Support Plus 24 services. The portfolio also
provides a combination of proactive and reactive services, such as Proactive 24 Service and Critical
Service. In addition, with HPE Proactive Select we offer an innovative approach to service delivery that
gives you the flexibility to acquire the specific proactive services you need today, then add services as
your needs evolve. HPE Proactive Select offers a broad set of technical or per-event type service
options - including server, storage, and network, SAN device, and software, environment, installation
and education services. Services that you can mix and match depending on your specific requirements,
from preliminary planning and equipment delivery to installation, configuration, integration, and
testing,
through every level of ongoing support. Our HPE Pointnext operational services packaged services for
Storage assures help when you need it most. And for many products, post-warranty HPE Pointnext
operational services Services are available when your original warranty has expired.
HPE Storage Services: Offering reliability, flexibility and value-just like your storage
HPE Storage Services offers a full spectrum of customer care, from technology support to complex
migrations to completely managed services. HPE Factory Express provides customization, integration
and deployment services for turnkey solutions. HPE Education offers flexible, comprehensive training
on storage networking, disk storage systems, and storage software to help your IT staff get the most
out of your investments. And HPE Financial solutions extend innovative financing and asset
management programs to cost-effective buy, manage and eventually retire your older equipment.
HPE Storage Services, the trusted business technology experts who manage your technology in action,
because when technology works, business works.
http://www.hpe.com/hps/storage
NOTE:
Pointnext operational services Services availability may vary by product and country.