MSA 2060 Storage Array

QuickSpecs
HPE MSA 2060 Storage Array
Service and Support
Page
14
Warranty
• MSA Storage Systems carry a 3 year limited warranty, parts only exchange, normal business hours, next business day
response.
• MSA Enterprise SAS (15K and 10K RPM) SFF HDDs carry
a 3 year limited warranty, parts only exchange, normal business
hours, next business day response.
• MSA Midline SAS (7.2K RPM) LFF HDDs carr
y a 1 year limited warranty, parts only exchange, normal business hours, next
business day response.
• MSA SSDs carry a 3 year limited warranty, parts only exchange, normal business hours, next business day response. MSA
2060 SSD warranty includes unconditional replacement in case of drive failure, media wear-out, or both.
• The MSA 2060 has been designed with customer self-repairable parts to minimize repair time and provide greater
flexibility in performing defective parts replacement.
Please refer to Hewlett Packard Enterprise
limited warranty Statement and parts replacement instructions for further details.
Service and Support
Protect your business beyond warranty with HPE Support Services
HPE Pointnext provides a comprehensive portfolio including Advisory and Transformational, Professional, and Operational
Services to help accelerate your digital transformation. From the onset of your transformation journey, Advisory and
Transformational Se
rvices focus on designing the transformation and creating a solution roadmap. Professional Services
specializes in creative configurations with flawless and on
-time implementation, and on-budget execution. Finally, operational
services provides innovative
new approaches like Flexible Capacity and Datacenter Care, to keep your business at peak
performance.
Hewlett Packard Enterprise is ready to bring together all the pieces of the puzzle for you, with an eye on the future,
and make the complex simple
.
Connect your devices
Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard Enterprise.
Achieve up
to 77% reduction in down time, near 100% diagnostic accuracy and a single consolidated view of your environment. By connecting,
you will receive 24x7monitoring, pre
-failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care
Service and HPE Datacenter Care Service customers will also benefit from proactive activities to help prevent
issues and increase
optimization. All of these benefits are already available to you with your server storage and networking products, securely
connected to HPE support
.
Learn more about getting connected at
http://www.hpe.com/services
Optimized Care
HPE Proactive Care with 6 hour call
-to-repair commitment, three year Support Service
HPE Proactive Care gives customers an enhanced call experience.
When your products are connected to HPE, Proactive Care
helps prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice
.
This Service combines three years’ proactive reporting and advice with ou
r highest level of hardware support; the HPE 24x7, six
hour hardware call
-to-repair. Hewlett Packard Enterprise is the only leading manufacturer who makes this level of coverage
available as a standard service offering for your most valuable servers and s
torage, including the HPE MSA Storage systems.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3
-8855ENW.pdf