StoreEver MSL Entry-level Tape Automation

QuickSpecs
HPE StoreEver MSL2024 and MSL4048 Tape Libraries
Service and Support
and Warranty Information
Page 8
Warranty
MSL2024: The warranty for this product consists of 1-year parts exchange, next business day
MSL4048: The warranty for this product consists of 1-year parts exchange, next business day
NOTE: The HPE MSL Tape Libraries warranty includes support for Customer Self Repair (CSR). The
tape library cartridges, terminators, external cables, drives, magazines, controller board and power
supplies are mandatory customer
self-repair parts. This means both the rem
oval and replacement of
the above parts are designed for easy replacement; the on
-site warranty does not extend to these
parts. However, customers may request
HPE
Services to replace these replaceable units (RUs) for an
additional charge. Also, customers w
ho purchase an HPE Support Agreement have the option to
perform CSR or receive onsite support.
Please refer to
Hewlett Packard Enterprise's Limited Warranty Statement for further details:
http://www.hpe.com/storage/warranty
Protect your business beyond warranty with HPE Support Services
HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and stability. Our integrated
portfolio of Services for storage help customers reduce costs, optimize data, streamline storage management, and improve backup
and recovery. HPE Support Services enable you to choose the right service level, length of coverage and response time as you
purchase your new storage solution, giving you full entitlement for the support you need for your IT and business.
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Related Services
HPE MSL Tape Libraries Installation and Startup
Deployment of your HPE Midrange Storage Library (MSL) products in SAN environments
:
• System installation and setup by an Hewlett Packard Enterprise technical specialist
• Verification prior to installation that all service prerequisites are met
• Delivery of the service at a mutually scheduled convenient time
• Provides product installation according to the product specifications
• Offers deployment activities that are designed to bring the Fibre Channel-based tape library
into operation
• Helps improve performance
• Makes the most of the value of the HPE MSL libraries in an IT environment by leveraging
Hewlett Packard Enterprise knowledge in implementing Fibre Channel-based systems and
solutions
• Helps reduce implementation-related disruptions in the IT environment
• Helps increase system reliability and provides more effective data management
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA6
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Solution Service
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