Line Interactive Tower Uninterruptible Power Systems

QuickSpecs
HPE Tower UPSs
Warranty and Care Pack
Page 10
Warranty
When you need it, use outstanding HPE support services for your whole data center environment. With
HPE Pointnext operational services
, have the security of knowing that your HPE UPS will be covered at
the same service le
vel and coverage period as your HPE server. HPE UPSs are backed by a 3-year
limited warranty, with the first year including parts and labor. Also, standard on all
HPE UPS units is our
exclusive 30
-day Battery Pre-Failure Warranty, which ensures that when customers receive notification
from
HPE Power Manager Software that the battery may fail, the battery is replaced free of charge
under the warranty. This warranty is offered worldwide.
NOTE:
$250,000 Computer/Load Protection Guarantee is also provided (applicable in North America
only).
The
HPE UPS is covered by a three year warranty, with the first year including parts and labor. Also,
standard on all
HPE UPS units, is our exclusive Battery Pre-Failure Warning, which extends the
advantage of a
HPE three-
year, limited warranty by applying it to the battery before it actually fails. This
warranty is offered worldwide. Specifically, the Battery Pre
-
Failure Warning ensures that when customers
rec
eive notification from HPE Power Management Software that the battery may fail, the battery is
replaced free of charge under the warranty.
NOTE:
$250,000 Computer/Load Protection Guarantee is also provided in North America, in addition
to the
HPE three year, limited warranty.
Warranty Upgrade Options
:
• Response - Upgrade on-site response from next business day to same day 4-hours
• Coverage - Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
• Duration - Select duration of coverage for a minimum period of 1 year or multiple years
Service and Support
HPE Technology Services
HPE
Technology Services offers you consultants and support experts to solve your most complex
infrastructure problems. We help keep your business running, boost availability and avoid downtime.
Protect your business beyond warranty with
HPE Pointnext operational services
When you buy
HPE Options, it's also a good time to think about what level of service you may need.
HPE Pointnext operational services
provide total care and support expertise with committed response
choices designed to meet your IT and business need.
Insight Remote Support
Delivers secure remote monitoring and support for Hewlett Packard Enterprise servers and storage,
24x7 at no additional cost. Available as part of HPE Warranty, Care Pack and Service Contract offers.
Parts and materials
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to
maintain the covered hardware product in operating condition, including parts and materials for
available and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage
limitations as set forth in the manufacturer's operating manual, product QuickSpecs, or the technical
product data sheet will not be provided, repaired, or replaced a
s part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by HPE due to malfunction.
Coverage
For ProLiant servers and storage systems, this service covers HPE-branded hardware options qualified
for the server, purchased at the same time or afterward, internal to the enclosure, as well as external
monitors up to 22" and tower UPS products; these items will be covered at the same service level and for
the same coverage pe
riod as the server unless the maximum supported lifetime and/or the maximum
usage limitation has been exceeded. Coverage of the UPS battery is not included; standard warranty
terms and conditions apply.
The defective media retention service feature option
applies only to Disk or eligible SSD/Flash Drives
replaced by HPE due to malfunction. It does not apply to any exchange of Disk or SSD/Flash Drives that