G2 Advanced Series Racks

QuickSpecs
HPE G2 Advanced Series Racks
Service & Support
Page
6
Warranty / Service
Coverage
HPE G2 Advanced Racks are covered by a global 10 warranty and supported by HPE Services and a
worldwide network of HPE Authorized Channel Partners resellers. Hardware replacement and repair is
available for ten years from date of purchase. Normal HPE warranty exclusions apply.
Additional information regarding worldwide limited warranty and technical support is available
at:
http://h17007.www1.hpe.com/us/en/enterprise/servers/warranty/index.aspx#.V-10xE3rvbq
HPE Support Services
HPE Services
To help streamline implementation and enhance ongoing support of rack solutions, Hewlett Packard
Enterprise provides cost-effective service options with resources and specialized expertise to
complement customers’ in-house capabilities.
Installation and Startup services
Take advantage of complete installation and implementation support-including global rollout
capabilities-to get rack solutions up-and-running rapidly, with minimal business disruption.
Server Option Hardware Support
Cover rack options with a single convenient service package. HPE Support Services for rack-mounted
ProLiant DL servers and storage products provide support for all HPE-branded rack hardware options
that are qualified for inclusion with the server at the time of or after purchase. This covers all rack and
power infrastructure options including power distribution units (PDU), UPS options up to 12kVA (not
including battery), rack and rack accessories, and KVM consoles and switches. All of these products are
covered at the same service level and for the same period as the server at no additional cost.
HPE Support Services help increase uptime and productivity with rapid response on a 24x7 or 13x5
basis. Both options feature same-day, 4-hour onsite assistance when service issues cannot be resolved
remotely. And both help enhance the return on server investment with proven HPE Services expertise
and consistent support levels across geographically dispersed sites.