Solid State Disk Drives

QuickSpecs
HPE Solid State Disk Drives
Service and Support
Page
8
Service and Support
HPE Technology Services for Industry Standard Servers
HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and stability
powered by a rich portfolio
of consulting and support services designed to add value to our core products and solutions connect to Hewlett Packard Enterp
rise
to help prevent problems and solve issues faster. Our support technology lets you to tap into the
knowledge of millions of devices
and thousands of experts to stay informed and in control, anywhere, any time.
Protect your business beyond warranty with HPE Support Services
HPE support services offer complete care and support expertise with committed r
esponse choices that are designed to meet your IT
and business needs.
NOTE:
HPE Solid State Drives are supported as a part of the HPE Server Infrastructure. No separate Support Services are needed
to be purchased.
Connect your devices to HPE
Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard Enterprise. Achieve up to
77%
1
reduction in down time, near 100%
2
diagnostic accuracy and a single consolidated view of your environment. By connecting, you
will receive 24x7monitoring, pre-
failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care Service and
HPE Datacenter Care Service customers will also benefit from proactive activities to help prevent issues and increase optimization.
All of these benefits are already available to you with your server storage and networking products, securely connected to HP
E
support.
1. IDC Whitepaper
2. HPE CSC Reports 2014-2015
HPE Support Center
Personalized online support portal with access to information, tools and experts to support HPE business products. Submit support
cases online, chat with Hewlett Packard Enterprise experts, access support resources or collaborate with peers. Learn more
HPE
Support Center
HPE Support Center Mobile App allows you to resolve issues yourself or quickly connect to an agent for live support. Now, you
can
get access to personalized IT support anywhere, anytime.
HPE Insight Remote Support and HPE
Support Center are available at no additional cost with a Hewlett Packard Enterprise warranty,
HPE Support Services or HPE contractual support agreement.
NOTE:
HPE Support Center Mobile App above is subject to local availability.
Parts and materials
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to maintain the covered hardware
product in operating condition, including parts and materials for available and recommended engineering improvements.
Parts and
components that have reached their maximum supported lifetime and/or the maximum usage limitations as set forth in the
manufacturer's operating manual, product quick-
specs, or the technical product data sheet will not be provided, repaired, or replaced
as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives replaced by Hewlett Pa
ckard
Enterprise due to malfunction.