DDR4 SmartMemory

QuickSpecs
HPE DDR4 SmartMemory
Service and Support
Page
5
HPE Support
Center
HPE Support Center offers personalized online support portal with access to information, tools and experts to
support HPE business products. Submit support cases online, chat with
HPE experts, access support resources
or collaborate with peers. Learn more:
https://www.hpe.com/us/en/services/it-support.html
The HPE Support Center
mobile app helps you resolve issues yourself or quickly connect to an agent for live
support. Now you can get access to personalize IT suppo
rt anywhere, anytime.
NOTE:
The HPE Support Center mobile app is subject to local availability
Parts and
materials
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to maintain
the covered hardware
product in operating condition, including parts and materials for available and
recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage
limitations as set forth in the manufact
urer's operating manual, product quick-specs, or the technical product
data sheet will not be provided, repaired, or replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced
by Hewlett Packard Enterprise due to malfunction.
Warranty / Service
Coverage
For ProLiant servers and storage systems, this service covers HPE branded hardware options qualified for the
server, purchased at the same time or afterward, intern
al to the enclosure, as well as external monitors up to 22
inches
and tower UPS products. These items will be covered at the same service level and for the same
coverage period as the server unless the maximum supported lifetime and/or the maximum usage li
mitation
has been exceeded. Coverage of the UPS battery is not included; standard warranty terms and conditions apply.
For details on the HPE Server Options
limited warranty, visit:
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c00383139
General Memory
Population Rules
and Guidelines
:
For details on the memory population rules for HPE Intel Xeon Gen10 servers, visit:
http://www.hpe.com/docs/memory
-population-rules
For details on the
memory population rules for HPE AMD Gen10 servers, visit:
http://www.hpe.com/docs/amd-population-rules