User Manual
Page 3
Data sheet
Service eligibility
HPE will provide assessment and analysis
services for customers that meet the following
scoping parameters:
• Up to one data center location
• Up to one backup software technology
• Up to one backup master server instance
Any requirements outside these parameters
may require multiple quantities of the Backup
and Recovery Eiciency Analysis Service SKU,
may require a Statement of Work (SOW) or
Backup and Recovery Impact Analysis service.
Service limitations
These services are based upon the information
available at the time of delivery, including the
accuracy and completeness of any information
the customer provides to HPE:
• Service to be fulfilled at a single customer
location
• Service includes a maximum of one trip to a
customer location
Activities such as, but not limited to, the
following are excluded from this service:
• HPE is not providing any standard lifecycle
services required to implement a backup
solution, such as architecture planning,
designing, or remediating and implementing
the customer’s current or future backup
environment
• Any implementation of the recommendations
provided
• Any services not clearly specified in this
document or in an associated SOW
• Application and hardware integration
or integration of third-party products or
peripherals
• Planning, design, implementation, or
assessment of the customer’s overall SAN
or fabric architecture, servers, business
applications, databases, storage arrays
• Any documentation other than that which is
mentioned in this data sheet
• Implementation of hardware and software
products, including the customer’s server,
application, database, storage, SAN, and
network
Customer responsibilities
The customer will:
• Contact an HPE service specialist within
90 days of date of purchase to schedule the
delivery of the service
• Ensure that all service prerequisites identified
during the discovery activity have been met
• Assign a project sponsor, who will:
– Be available to HPE consulting personnel
throughout the life of the project
– Act as an escalation point when conflicts
cannot be resolved by the project manager
• Assign a project manager, who will:
– Be responsible for making all decisions
relative to this project, including the
identification and assignment of partner
resources
– Coordinate all interviews or meeting
schedules
– Be authorized to approve project changes
– Establish an internal communication plan for
critical problems to ensure rapid resolution
and clear communication on a peer-to-peer
basis between HPE and all partners
• Assign managers and other personnel, as
appropriate, to work with HPE throughout
the life of the project
• Provide HPE personnel with access to the
customer’s building facilities, computer room
facilities, systems, passwords, and so on, as
needed, during standard business hours as
well as after hours, if needed
• Purchase or provide all hardware, software,
licenses, sta, current maintenance contracts,
and environments necessary for HPE to
provide this service
• Provide a suitable work area commensurate
with the number of onsite HPE consultants;
the work area will include desks, chairs, and
telephones, and Internet/HPE network access
through a virtual private network (VPN)