User Manual

Page 2
Data sheet
Feature Delivery specifications
Project management The HPE project manager will work with the customer to manage the delivery of the service during HPE standard business hours and
days, excluding HPE holidays. The project manager will provide the activities detailed below:
• Manage any HPE resources required for the delivery of the service
• Schedule a pre-kick–o meeting with the customer to align logistics
• Identify the customer’s responsibilities and other requirements in order to facilitate the delivery of this service
• Act as the liaison and single point of contact between HPE and the customer regarding the service
• Develop the project schedule and manage the project against defined timelines
• Facilitate the completion of an HPE StoreOnce questionnaire, which must be met prior to service delivery
Service planning and kick-off Service planning is performed in collaboration with the customer. During this phase, HPE:
• Introduces the service to the customer and works with the customer to identify key stakeholders
• Establishes the context of the service by identifying the focus areas chosen by the customer
• Requests backup environment documentation from the customer
• Distributes the backup environment data collection questionnaire to the customer
• Works with the customer to define service delivery logistics, including time, dates and location
• Provides a timeline of activities for the duration of the service engagement
• Discusses in detail the customer responsibilities to help ensure an on-time and successful engagement
Discusses out-of-scope activities where applicable
• Schedules an onsite discovery session, including required participants and logistics
Discovery The HPE consultant will work with the customer to:
• Collect the information (via a questionnaire, tools, and interviews) needed to plan and analyze the current backup solution
• Review the data gathered from the customer prior to the onsite visit, if applicable
• Conduct an onsite kick-off discussion with the customer to review the backup environment and data protection requirements
• Gather any additional required data that was not previously provided
Analysis Analysis occurs throughout the delivery of this service.
HPE performs a detailed review of information gathered and compares it to industry standards and best practices. Information is
gathered and applicable focus areas are analyzed and usage is rationalized.
Results are documented, providing an understanding of implications and the need for remediation.
Documentation and project closure HPE will complete the following tasks:
• Build the HPE Backup and Recovery Eiciency Analysis Report summarizing:
Current-state findings
High-level remediation plan
Roadmap for improving data protection
• Deliver the presentation to executive sponsors at a mutually agreed-upon time during HPE standard business hours and days,
excluding HPE holidays
The customer is responsible for ensuring the attendance at this session of its required attendees and providing the necessary logistics
to enable HPE to provide the summary presentation.
Project prerequisites An HPE service specialist will confirm with the customer that the prerequisites have been met and schedule the delivery of the service
at a time mutually agreed upon by HPE and the customer. The HPE service specialist will also periodically provide status updates on
the service delivery process.
Service features
Table 1 . Service features