User Manual

Data sheet
Page 3
Customer responsibilities
Customer responsibilities
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Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
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Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the service is to be performed
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Designate a person from the Customer's staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be
available to assist HPE in facilitating the delivery of this service
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Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections
required
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Perform other reasonable activities to help Hewlett Packard Enterprise identify or resolve problems, as requested by HPE
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Provide all information necessary for Hewlett Packard Enterprise to deliver timely and professional remote support and to enable HPE to
determine the level of support eligibility
Participation of your IT storage administrator, database administrator, and other selected staff to discuss business/operational objectives and any
special requirements
General provisions/Other exclusions
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Any services not clearly specified in this document are excluded from this service.
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Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above the service
package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
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Hewlett Packard Enterprise reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery
within 90 days of purchase.
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Any services provided outside of Hewlett Packard Enterprise standard business hours may be subject to additional charges.
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Portions of the service are delivered remotely or onsite, at Hewlett Packard Enterprise’s discretion.
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Hewlett Packard Enterprise’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as
the accuracy and completeness of any information and data the Customer provides to HPE.
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The service is delivered as a single, contiguous event. Environments that require multiple engagements over a longer period of time are not
included with this service and are available at additional cost.
Ordering information
Availability of service features and service levels may vary according to local resources and may be restricted to eligible products and geographic
locations. To obtain further information or to order HPE Storage Impact Analysis Level 1 Service, contact a local HP sales representative and
reference the following product number:
HL923A1 for HPE Storage Impact Analysis Level 1 Service
Depending on the point of purchase and the requested service-level option, other product numbers may apply. Please consult a local HPE
representative or HPE reseller regarding the product number that will best meet your specific needs.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.