User Manual

Data sheet
Page 3
Service feature highlights continued
Table 2. Proactive features
Core features Optional features
• Environment services module core
deliverables:
– Operational and technical advice
– Account support plan
– Support planning and review
– Support activity review
– Site environmental survey
– HPE IT Resource Center
– HPE Education planning assistance
• Server services module core
deliverables:
– Operating system patch analysis and
management
– System Health Check*
– HPE TS Support Credits
*Note: System Health Check may not be
available for some versions of operating
systems. In those instances, Account
Team time or additional Service Credits
will be offered. For further information
please work with your Account Support
Manager.
• Storage services module core
deliverables:
– Storage firmware and software
analysis and management
– Storage high availability evaluation
– Storage array preventive
maintenance
• SAN services module core deliverables:
– SAN firmware and software analysis
and management
– SAN supportability assessment
• Network services module core
deliverables:
– Network firmware and software
analysis and management
– Network critical incident notification
– Network asset report
• Additional operating system patch
analysis and management
• Additional advice and assistance
• Additional hardware advice and
assistance
• Additional HPE TS Support Credits
• HPE Education credits
• Technology-specific services
extensions:
– Proactive server services extension
– Proactive operating system services
extension
– Proactive storage services extension
– Proactive SAN services extension
– Proactive network services extension
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.