User Manual

Data sheet
Page 21
In cases where Customer Self Repair parts or replacement products are
shipped to resolve a problem, the Customer is responsible for returning
the defective part or product within a time period designated by
Hewlett Packard Enterprise. In the event that HPE does not receive the
defective part or product within the designated time period or if the
part or product is degaussed or otherwise physically damaged upon
receipt, the Customer will be required to pay the HPE list price for the
defective part or product, as determined by HPE.
The Customer is responsible for installing, in a timely manner, critical
customer-installable firmware updates, as well as Customer Self Repair
parts and replacement products delivered to the Customer.
The Customer will:
•
Take responsibility for registering to use the Hewlett Packard
Enterprise or third-party vendor’s electronic facility in order to access
knowledge databases or to obtain product information. HPE will
provide registration information to the Customer, as required;
additionally, for certain products, the Customer may be required to
accept vendor-specific terms for use of the electronic facility.
•
Retain, and provide to Hewlett Packard Enterprise upon request, all
original software licenses, license agreements, license keys, and
subscription service registration information, as applicable for this
service
•
Take responsibility for acting upon software product updates and
obsolescence notifications received from the Hewlett Packard
Enterprise Support Center
•
Use all software products in accordance with current Hewlett
Packard Enterprise software licensing terms corresponding to the
Customer's prerequisite underlying software license, or in accordance
with the current licensing terms of the third-party software
manufacturer, if applicable, including any additional software
licensing terms that may accompany such software updates provided
under this service
The Customer is responsible for the security of the Customer’s
proprietary and confidential information. The Customer is responsible
for properly sanitizing or removing data from products that may be
replaced and returned to Hewlett Packard Enterprise as part of the
repair process to ensure the safeguarding of the Customer’s data. For
more information on Customer responsibilities, including those outlined
in HPE’s Media Sanitization Policy and Media Handling Policy for
Healthcare Customers, go to www.hpe.com/mediahandling.
If the customer chooses to retain repair parts covered under the
defective media retention and/or comprehensive defective material
retention service feature options, it is the Customer's responsibility to:
•
Retain physical control of the covered data retentive components at
all times during support delivery by Hewlett Packard Enterprise; HPE
is not responsible for data contained on the covered data retentive
component
•
Ensure that any Customer sensitive data on the retained component
is destroyed or remains secure
•
Have an authorized representative present to retain the defective
data retentive component, accept the replacement component,
provide Hewlett Packard Enterprise with identification information
for each data retentive component retained hereunder, and, upon
HPE request, execute a document provided by HPE acknowledging
the retention of the data retentive component
•
Destroy the retained data retentive component and/or ensure that it
is not put into use again
•
Dispose of all retained data retentive components in compliance with
applicable environmental laws and regulations
For data retentive components supplied by Hewlett Packard Enterprise
to the Customer as loaner, rental or lease products the Customer will
promptly return the replacement components at the expiration or
termination of support with HPE. The Customer will be solely
responsible for removing all sensitive data before returning any such
loaned, rented, or leased components or products to HPE and HPE
shall not be responsible for maintaining the confidentiality or privacy of
any sensitive data that remains on such components.
Open SAN environment support and Open network environment
support
The Customer will appoint Hewlett Packard Enterprise as special agent
and grant HPE full power and authority to act for the Customer and in
the Customer's name for the limited purposes as set forth below:
•
To contact non-affiliate vendor(s) directly to initiate a service call for
remote assistance with the Customer's product
•
To follow up directly with non-affiliate vendor(s) until the problem is
resolved
•
To facilitate communication between non-affiliate vendor(s) and
other vendor(s) related to the Customer's network or between
non-affiliate vendor(s) and Hewlett Packard Enterprise during the
process of fault isolation and problem resolution
•
To provide telephone numbers and call logging instructions for each
vendor the Customer wants Hewlett Packard Enterprise to contact
on the Customer's behalf
•
To provide contract information that describes the level of service
the Customer is to receive from the vendor
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.