User Manual

QuickSpecs
HPE MSA 1040 Storage
Service and Support, HPE Care Pack, and Warranty Information
Page 19
Warranty
Three-year limited warranty, parts exchange Next Business day delivery
Enclosures, Hard drives, and Options for the MSA 1040 carry their own warranty. Refer to The Hewlett
Packard Enterprise Limited Warranty Statement for more information.
The MSA 1040 has been designed with customer self-repairable parts to minimize repair time and
provide greater flexibility in performing defective parts replacement. Please refer to
The Hewlett Packard
Enterprise limited warranty Statement and parts replacement instructions for further details.
l
Products included in various kits carry their own individual warranties.
NOTE: The warranty of the hard drive options purchased with the MSA 1040 models is different for
SAS hard drives versus SAS MDL. SAS hard drive options have a three year warranty and SAS MDL.
Solid State Drives (SSD)
Warranty
3/0/0 warranty; Customer Self Repair (CSR) subject to maximum usage and or maximum supported
lifetime limitations, whichever occurs first. Maximum Supported Lifetime is the period in years set to
equal the warranty for the device. Maximum usage limit is the maximum amount of data that can be
written to the device before reaching the device's write endurance limit.
Service
and Support
Services to accelerate time to results
HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Our integrated portfolio of Services for storage help customers reduce costs, optimize data,
streamline storage management, and improve backup and recovery. HPE Support Services enable you
to choose the right service level, length of coverage and response time as you purchase your new
storage solution, giving you full entitlement for the support for need for your IT and business
Connect your devices
Unlock all of the benefits of your technology investment by connecting your products to HP Enterprise.
Achieve up to 77%1 reduction in down time, near 100%2 diagnostic accuracy and a single consolidated
view of your environment. By connecting, you will receive 24x7monitoring, pre-failure alerts, automatic
call logging, and automatic parts dispatch. HPE Proactive Care Service and HPE Datacenter Care Service
customers will also benefit from proactive activities to help prevent issues and increase optimization. All
of these benefits are already available to you with your server storage and networking products, securely
connected to HPE support.
1
IDC whitepaper - The Business Value of Connected Support from HP, March 2015
2
HP CSC reports 2014 – 2015
Optimized Care
HPE Proactive Care with 6 hour call-to-repair commitment, three year Support Service
HPE Proactive Care gives customers an enhanced call experience plus helps preventing problems and
maintains IT stability by utilizing tailored, proactive r
eports with recommendations and advice when your
products are connected to HPE. This Service combines three years’ proactive reporting and advice with
our highest level of hardware support - HPE’s 24x7, six hour hardware call-to-repair. HPE is the only
leading manufacturer who makes this level of coverage available as a standard service offering for your
most valuable storage systems.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
Standard Care
HPE Proactive Care with 24x7 coverage, three year Support Service
HPE Proactive Care gives customers an enhanced call experience plus helps preventing problems and
maintains IT stability by utilizing personalized proactive reports with recommendations and advice when