User Manual

Data sheet
Page 2
HPE Technology Services are governed by the applicable HPE terms and conditions of service provided or indicated to Customer at the time of purchase.
Service limitations
This service may be delivered by HPE storage specialists or authorized service partners on
site, remotely, or a combination of the two service delivery methods.
Activities are delivered during HPE local standard business hours unless additional services
have been purchased or special arrangements have been made.
HPE assumes no liability for any impact resulting from the availability or reconstruction of
the information previously residing on the hard disk media or for any data that may continue
to reside on the disk media following the sanitization process.
Sanitization of loose hard drives and/or destruction and recycling services are included only
with custom services.
The service can only be performed on functional equipment. Storage arrays must powered
on and operational at time of delivery. Servers must be fully operational and capable of boot-
up.
The HPE provided tools and technologies are solely for the use of HPE or authorized
delivery partners in the delivery of the service. The customer assumes no rights to, and may
not independently operate, the HPE tools and technologies.
Customer responsibilities
The Customer will:
•Contact a Hewlett Packard Enterprise service specialist within 90 days of date of purchase
to schedule the delivery of the service
•Assign a designated person from the Customer’s sta who, on behalf of the Customer,
will grant all approvals, provide information, and otherwise be available to assist Hewlett
Packard Enterprise in facilitating the delivery of this service
•Provide a suitable work area for delivery of the service, including access to an outside
telephone line, power, and any network connections required
•Adhere to licensing terms and conditions regarding the use of HPE service tools, as
applicable
•Be responsible for all data backup and restore operations and powering down all hardware
that is to be removed for destruction or recycling when requested by HPE
•Ensure that all site preparation, power supply compatibility requirements, network cabling,
and other specified service prerequisites, as listed in the ‘Service eligibility’ section, have
been met
•Provide all necessary passwords that might be required to access system data and hard
drives to execute data removal