User Manual

Data sheet
HPE Data Sanitization Storage
and Server Services
Support Services
HPE Data Privacy Services bring your organization the necessary infrastructure support to
help you protect and optimize sensitive data across the entire IT lifecycle, while accelerating
business innovation and complying with data security regulations. The need for data
privacy solutions and infrastructure support continues to rise at a very high rate due to
changes in government regulations and the business risk mitigation associated with material
management and control. When your organization is retiring systems, upgrading storage and
servers, returning leased equipment, or redeploying data storing devices, it is critical that you
take steps to protect the company information they contain. Simply deleting the files on the
hard drive, however, is not enough to make the data permanently inaccessible.
HPE Data Sanitization Services provide the skilled resources and tools to help your
organization address this important but often overlooked security risk. Using specialized
software techniques, an HPE service specialist or authorized service partner will help ensure
that data cannot be reconstructed or retrieved from hard disk media in your server and
storage devices. These services oer you a smart alternative or augmentation to physical
hardware destruction by executing procedures to remove data from disk media.
Tab le 1. Service features
Feature Delivery specifications
Sanitization confirmation and
acceptance
HPE provides the Customer with an upfront document defining
the device(s) to be sanitized and the method of sanitization to be
used. The Customer is required to sign this document prior to work
commencement to avoid the possible elimination of valuable data.
Erasure report confirming sanitization At the completion of the sanitization procedure(s), HPE will provide
the Customer with a data erasure confirmation report documenting
data removal procedures and post-sanitization state.
Customer orientation session HPE will deliver the data sanitization report(s) confirming
sanitization to the Customer, and review them with the Customer.
The brief customer orientation session helps the Customer
understand the procedures used, the techniques of the sanitization
process, and identifies any hard disk drives failing the sanitization
process that require further action by the Customer to secure
the media.
Project management HPE Data Sanitization Custom Service will be required when the
Customer has specific custom or complex requirements. An HPE
project manager will be assigned to manage the project end to end.
For Tier 1 and Tier 2 levels of service, management of deliverables
will be provided by the onsite HPE service specialist.
Service benefits
• Helps prevent your important
information on hard disk media from
being accessed by unauthorized parties
• Combines three levels of service—from
small and medium jobs, to large, complex
custom engagements—allowing for
greater flexibility in meeting any data
sanitization or business need
• Provides an alternative or augmentation
to physical hardware destruction by
executing procedures to remove data
from disk media
• Uses industry-certified data erasure
methods to remove the data
• Provides a documented report
containing the disk drive model and
serial number, level of sanitization
performed, and pass/fail status of the
disk media
• Allows safe removal of data from storage
LUNs and Virtual Machines (VMs)
• Helps you comply with the data privacy
requirement that data storage media
containing sensitive data be overwritten
or sanitized prior to recycling, reusing, or
destruction
• Provides service delivered by an HPE
service specialist or authorized service
partner
• Provides flexibility of onsite or osite
data removal
• Custom solution for one-time sanitization
of loose disk media
• Provided for major OEM brands of IT
equipment
Service feature highlights
• Sanitization confirmation and acceptance
• Data erasure confirmation report
• Customer orientation session to review
erasure report
• Project management for large or
complex engagements