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© Copyright 2012–2013, 2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change
without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Oracle
is a registered trademark of Oracle and/or its ailiates. VMware vShpere is a registered trademark or trademark of VMware, Inc. in the
United States and/or other jurisdictions.
4AA4-4522ENN, June 2016, Rev. 2
HPE Technology Services
The support services portfolio will help
complement the performance and
reliability of the HPE 3PAR StoreServ
Storage infrastructure. Hewlett Packard
Enterprise provides complete, end-to-end
lifecycle services for your entire
infrastructure—servers, storage, networks,
and software. Our services also help you
consolidate your support management and
whenever necessary, we collaborate with
independent software vendors directly. By
integrating hardware and software services,
we oer you a support experience that is
relevant to your business needs.
Advice, transform, and integrate
Navigate through the complexities of
storage, backup, archive, disaster recovery,
and Big Data with advisory transformation
and integration consulting.
Deploy and implement
Access expertise to support deployment,
operations, relocation, sanitization, and
disposal plus improvement-focused
education.
Operate and support
Find the level of personalized, proactive, and
simplified support right for your business.
Note
Specific service availability varies by product.
HPE Foundation Care
A comprehensive suite of hardware and
software services aimed to help increase the
availability of IT infrastructure.
HPE Proactive Care
An integrated set of reactive and proactive
services designed to help you improve the
stability and operation of your converged
infrastructure to achieve better business
outcomes. HPE Proactive Care has been
specifically designed to support devices
in IT environments, providing enhanced
support that covers servers, operating
systems, hypervisors, storage, storage area
networks (SANs), and networks.
HPE Proactive Care Advanced
This service expands on HPE Proactive Care
Service and is designed to help maximize
the benefits of IT investments, maintain IT
infrastructure stability, achieve business and
IT project objectives, reduce operational
costs, and free IT sta for other priority
tasks. An assigned HPE Account Support
Manager (ASM) provides personalized
technical and operational advice, including
HPE best practices gleaned from our broad
support experience.
HPE Datacenter Care
HPE’s most comprehensive support solution
tailored to meet specific data center support
requirements. It oers a wide choice of
proactive and reactive service levels to cover
requirements ranging from the most basic to
the most business-critical environments.
HPE Lifecycle Event Services
These services are sold on a per-event
basis to help deploy technologies and
solutions, as well as assessments and other
services to help optimize and operate the IT
infrastructure.
Get connected and get back to business
Unlock all of the benefits of your technology
investment by connecting your products to
Hewlett Packard Enterprise. Achieve up to
77 percent
5
reduction in downtime, near
100 percent
6
diagnostic accuracy and
a single consolidated view of your
environment. By connecting, you will
receive 24x7 monitoring, pre-failure alerts,
automatic call logging, and automatic parts
dispatch. HPE Proactive Care Service and
HPE Datacenter Care customers will also
benefit from proactive activities to help
prevent issues and increase optimization.
All of these benefits are already available
to you with your server, storage, and
networking products, securely connected to
HPE support.
5
IDC.
6
HPE CSC reports 2014-2015.
Customize your IT lifecycle
management, from acquisition of new
IT, management of existing assets,
and removal of unneeded equipment.
hp.com/go/hpfinancialservices