User Manual

Service benets
•AllowsyourITresourcestostayfocusedon
theircoretasksandpriorities
•Reducesimplementationtime,impact,andrisk
toyourstorageenvironment
•HelpsyoueectivelyutilizeHPproductsfrom
theknowledgegainedduringonsitedeliveryof
theservice
•Providesacustomizedinstallationplan
thatsupportsyouruniqueconguration
requirements
Service feature highlights
•Serviceplanning
•Servicedeployment
•Installationvericationtests(IVT)
•Customerorientationsession
Technical data
HP MSA Family Installation
and Startup Service
HP Services
HPMSAFamilyInstallationandStartupServiceprovidesthenecessaryactivitiesrequiredto
integratetheHPModularStorageArray(MSA)intoyourstorageenvironment.
WiththeassistanceofyourdesignatedITstorageadministrator,anHPcertiedservice
specialistwillhelpplan,design,andimplementacustomizedcongurationforyourHPMSA
storagearrays.TheHPcertiedservicespecialistwillalsoperforminstallationverication
testsandprovideacustomerorientationsessionasdescribedbelowinthe‘Servicefeatures’
section.
Service features
Table 1. Servicefeatures
Feature Delivery specications
Service planning TheHPservicespecialistwillworkwiththeCustomertoplanallnecessary
activitiesandschedulethedeliveryoftheserviceatamutuallyagreed-
upontimeduringlocalHPstandardbusinesshours,excludingHPholidays,
unlessotherwiseagreedtobyHPortheHPcertiedchannelpartner.Any
servicesprovidedoutsideofHPstandardbusinesshourswillbesubjectto
additionalcharges.
TheservicespecialistwillcontacttheCustomertoreviewexpectationsand
tovalidatethatpredeliveryrequirementshavebeen,orwillbe,metpriorto
installation.
Theserviceplanningactivitieswillinclude:
•CommunicationwiththeCustomer,includingqueriesbytheCustomer
regardingservicedelivery
•Verication,usingapredeliverychecklist,thatallserviceprerequisites
havebeenmet,includingOS,hardware,software,driver,and
environmentalprerequisitesrequiredfortheinstallationofHPMSA
2040/1040/P2000ArraySystem
•Collection,usingapredeliverychecklist,oftheinformationneededtoplan
thedeployment,including:
– Conrmationthatthehostsareinasupportedcongurationand
determinationofanystepsthatareneededtobringthemintoa
supportedconguration
– ThehardwareRAIDlevelstobeimplemented
•Agreementontheproposedcongurationandreviewoftheservice
completioncriteria
•Installationoftheadd-onHPMSA2040/1040/P2000hardwareintoa
customer-suppliedrack
•Creationofawritteninstallationplantoserveasboththeprojectplanand
completionpointforthisservice
Service deployment Theservicedeploymentactivitieswillinclude:
•Communicatingtheservicedeliveryagenda
•Vericationthatserviceprerequisiteshavebeenmet
•Conrmationofappropriateoperatingsystempatchlevelsandrmware
versiononaselectednumberofhosts,asidentiedintheinstallationplan
•Vericationandupdate(asneeded)ofprerequisitearrayandhostbus
adapter(HBA)rmwareversions
•UpdateofHParraymanagementcongurationsoftware,asappropriate