User Manual

Data sheet
Page 4
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Ensure that all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this service
are available and, for software products, are properly licensed
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Define business/operational objectives and any special requirements
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Be responsible for all data backup and restore operations on the involved HPE disk array
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Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the service is to be performed
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Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections
required
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Perform other reasonable activities to help Hewlett Packard Enterprise identify or resolve problems, as requested by HPE
General provisions/Other exclusions
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Hewlett Packard Enterprise reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery
within 90 days of purchase.
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The service will be delivered as a single, contiguous event. Environments requiring multiple engagements or phases over longer periods of time
are not included with this service but can be accommodated at additional cost. The performance data sample is limited to a fixed duration and
sample frequency.
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Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above the service
package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
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The service is delivered during HPE standard business hours. Service delivery outside these hours is available at additional cost.
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Portions of the service are delivered remotely or onsite, at Hewlett Packard Enterprise’s discretion.
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Travel charges may apply; please consult your local office.
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The ability of the Hewlett Packard Enterprise certified service specialist to deliver this service is dependent upon the Customer's full and timely
cooperation with the Hewlett Packard Enterprise certified service specialist, as well as the accuracy and completeness of any information and
data the Customer provides to HPE.
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Activities such as, but not limited to, the following are excluded from this service:
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Service deployment on hardware not covered by an HPE warranty or service maintenance contract
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Service deployment on hardware covered by a third-party maintenance contract
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Services that, in the opinion of Hewlett Packard Enterprise, are required due to unauthorized attempts by non-HPE personnel to install,
repair, maintain, or modify hardware, firmware, or software
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Service required due to causes external to the Hewlett Packard Enterprise maintained hardware or software
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Any services not clearly specified in this document
Ordering information
Availability of the service is restricted to eligible products and may vary according to local resources. To obtain further information or to order
HPE Performance Analysis Service for HPE Disk Arrays, contact a local Hewlett Packard Enterprise sales representative or authorized Hewlett
Packard Enterprise channel partner and reference the following product numbers:
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HA208A1 for HPE Performance Analysis Service for HPE Disk Arrays Support Service
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HA208AC for HPE Performance Analysis Service for HPE Disk Arrays Contractual Service
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HA208AE for HPE Performance Analysis Service for HPE Disk Arrays Per Event Service
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.