User Manual

Data sheet
Page 3
Service eligibility
The purchase of HPE Performance Analysis Service for HPE Disk Arrays includes a single engagement providing data collection, analysis, report
creation, and a briefing session detailing the performance of a single HPE disk array. This service is available for any HPE disk array platform
supported by the service, except P9000/XP disk arrays when connected to a mainframe computer only.
The Customer must meet all of the following prerequisites for delivery of this service:
•
Ensure the disk array on which the service is being delivered, as well as any associated host systems, Ethernet networks, and storage area
networks (SANs), are implemented and fully operational.
•
For HPE 3PAR storage systems, ensure that Hewlett Packard Enterprise is provided with access to the 3PAR Service Processor for the storage
system on which the service is being delivered.
•
For P6000/EVA disk arrays, ensure that HPE Command View software is installed and that HPE Command View EVAPerf is available with
access to the disk array. This service does not provide the software or installation of the software. The software is available for purchase
separately, and installation is available as a separate service.
•
For P9000/XP disk arrays, ensure that the data collection software is installed and collecting data from the disk array; this service does not
provide the software or installation of the software; the software is available for purchase separately, and installation is available as a separate
service.
•
All supported hosts must be at supported OS revision and patch levels.
•
Customer host applications must be installed and operating normally prior to the delivery of this service.
Customer responsibilities
The Customer will:
•
Contact a Hewlett Packard Enterprise service specialist within 90 days of date of purchase to schedule the delivery of the service
•
Provide documentation of the existing storage system
•
For HPE 3PAR storage systems, ensure that Hewlett Packard Enterprise is provided with access to the 3PAR Service Processor for the storage
system on which the service is being delivered
•
For HPE P6000/EVA disk arrays, ensure that HPE Command View software is installed and that HPE Command View EVAPerf is available with
access to the disk array; this service does not provide the software or installation of the software; the software is available for purchase
separately, and installation is available as a separate service
•
For HPE P9000/XP disk arrays, ensure that the data collection software is installed and collecting data from the disk array; this service does
not provide the software or installation of the software; the software is available for purchase separately, and installation is available as a
separate service
•
Ensure participation of the Customer's IT storage administrator, database administrator, storage infrastructure management, and selected
other staff to discuss needs and objectives and to review results
•
Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals, provide information, and
otherwise be available to assist Hewlett Packard Enterprise in facilitating the delivery of this service
•
Ensure that all service prerequisites identified in this document during the Data Collection and Analysis activity have been met
•
Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
•
Collect the data (fixed frequency and duration) and send it to Hewlett Packard Enterprise according to instructions from the Hewlett Packard
Enterprise storage specialist
•
Be responsible for de-installing customer-developed software applications or any third-party software that may impact the service delivery
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.